the objective of this hearing today, commissioners, is to understand and become educated on how the process works in various city agencies that can we, the b.i.c. and s.b.c. do to make life easier for everyone. it is hard to think of anything more important for small business and the business community and to include, i want to include the homeowners who are waiting to remodel a bathroom, kitchen, the smaller contractor who does horizontal additions and the list on this evening's agenda. the items are environmental exemption review process, appeals that come before the board of supervisors, d.p.w. permit applications and the online tracking system and a.d.a. i would like this evening to be about discovery and education. we are all members of san francisco community. let us make it a productive evening. in conclusion, i hope to have another meeting sometime soon with the planning department. they were unable to get ready for this one, so we hope to have a meeting with them in the near future. some of the people from a.d.a. approached me in the last few days and they were wondering why we had the a.d.a. so far down on the agenda, so i would like, i'm sure