you get the per watt price. you divide this by this. you get the price per a.c. watt. you want to ask about permit fees as well. each city typically will charge fees. now those fees are coming down and we're working very hard to get them standardized and clear. there is some cost. sometimes the installers will pass that on to you. ask how they're dealing with it. you say, ok, what's my watt. let's see it was four d.c. but you'll have 18% less here, so that's the number you want, you divide this by that and you get that. so this would be 926 a watt. therefore, you can compare apples to apples. they have a standard calculator that they use on the web and they include that printout on your bid and they have to file that printout in your rebate application. so there is another possibility of lowering costs, the group buy. when i went, in i went in with a bunch of friends because i thought i wanted to bring people in because i knew all of these people, these greeny homeowners that were needing to walk the talk and because i brought a lot of businesses vendor, they lowered a

we're talking a 360th of a 60 watt bulb. that's the magnitude of our problem. the other thing to say here is on sea level rise, just because we sort of some of you watch this program called monk about this detective that's a sort of obsessive guy hung up on numbers but we're hung up on 2100. it doesn't mean the sea level will stop rising at 2100. there was a debate on how much we should invest and so forth. as long as the earth is at a radiated balance it's going to rise and we have 70 meters of it. so it is a long-term problem. maybe i should stop i have the feeling i've worn out my welcome. so thank you. [applause]utes >> we're about to embark on our last panel of the afternoon entitled strategies and current state of knowledge but it's also i believe, going to provide just some different perspectives and some different ideas which is always extremely helpful, and that's why we're here today to get those exchange of ideas and debates going and to moderate our panel today is jeff. jeff is the general manager for the metropolitan water district of southern cali

on the consumerwatch, julie watts with one family's story of a m >>> grieving at the graveyard you wantu're in the right place as well as your deceased family members. julie watts has one family's story of a mix-up set in stone. >> reporter: for renee and her sister, visiting their parents' grave at the hills of eternity cemetery is a painful experience. >> very bad. >> reporter: but what makes it more difficult is the mistake on their parents' headstone. >> it's just wrong. it's just wrong. >> reporter: it's been wrong for more than a decade. but no one realized until recently. the problem? >> my dad is on this side. >> reporter: her father is buried on the right side of the double plot. but his inscription is on the left side of the stone. >> the most troubling for me is knowing that my mom was sitting here and me and my sister crying over this side and he was not even on this side. >> reporter: just as troubling was how the problem came to light. the sisters say the cemetery uncovered the mistake as it was preparing to bury their mother last summer in the double plot. >> we had no id

mark watts. >> glad to be here. we have spoken in the past month about the tax swap. it was capitulated here for your benefit. the budget sub-committee met on these issues, and have moved the big budget items off to when the general fund is decided upon or not. the goal of both houses is to have the $25 billion package with the tax extentions and cuts. this will come back in a month to deal with the technical aspects and their budget requests. today, we hoped to have the senate meet. they will meet on thursday. they -- the republican caucuses are in an off site. they put it off until thursday when both parties and houses are back in session. we do expect all the work we have done since the passage of prop 26 to focus on the reenactment of the fuel tax swap. there was strong indication of support, but if there is failure to adopt the solutions early, we will be in the same soup as well. they won't let one program area move ahead if it all falls apart in late february or early march. the fuel tax will go if the budget solution is addressed. we recommended not bringing a

i'm nick watt for "nightline" in london.

julie watts, cbs 5. >>> ,, dentures are softer than teeth and a lot of people when they get a denture they think the best way to clean it is by brushing it with toothpaste. toothpaste contains abrasives that scratch dentures leaving microscopic crevices where bacteria can grow and bacteria can cause bad breath. only polident is proven to clean without scratching and kills 99.9% of odor causing bacteria. i recommend using polident and soak every day. it's the right way to go. now with an improved microclean formula. [ female announcer ] this ithis is mary...ption. who has a million things to pick up each month on top of her prescriptions. so she was thrilled that her walgreens pharmacist recommended a 3-month supply and would always be there to answer questions about her health. now mary gets 3 refills in one and for 3 months, she's done. more or less. ask your pharmacist about a 90 day supply and get a free gift. walgreens. there's a way to stay well. ♪ hefty ♪ stinky ♪ hefty ♪ stinky, stinky ♪ hefty, hefty, hefty [ announcer ] hefty bags with unscented odor block technology... help n

julie watts is going to show you. >> so this is our trash. >> reporter: it has been nearly four monthsfamily popped out the garbage. >> we have actually found that this way of living is easier. >> reporter: this eco friendsly mom is shooting for zero waste. she downsized furniture then shedded clothes and switching to household items that came without packaging. >> we bought stainless steal bottles, reusable water bottles and shopping totes. we just tried to eliminate as much as the disposables as possible. >> reporter: meat, cheese and jam, she uses glass jars and as for liquids. >> i press oranges once a week. you can take these bottles back to the store. >> reporter: as it turns out being eco-friendly also saves a lot of money something more and more families are figuring out. >> since the downfall of the economy in the last couple years there is a return back to basics. >> reporter: it is actually cheaper to buy things without the fancy packaging but if zero waste is too extreme for you, reducing your waste could be cost effective too. >> instead of tissues they use hankerchiefs. i

on the consumerwatch this afternoon, julie watts shows us her tricks to extreme couponing. >> these are $4 each, totally free. >> reporter: not only does extreme couponner claire williams get all her drugs or products for free, she often makes money on them. >> these are melatonin i made $1 per bottle i bought. >> reporter: i'd like to see this in action. you're telling mere there are items in this store. >> yes. >> reporter: that we can walk in right now and buy for free? >> absolutely. >> reporter: in fact we might make some money back? >> yes. >> reporter: i have to see that. >> let's go. >> reporter: claire says the trick is combining drugstore deals with the manufacturer coupons. both of them come together in the sunday paper. take this pain product. >> it's a deal. normally 10.99. but it's on sale for 5.99 and when we spent 5.99 we'll actually get 5.99 back from walgreens in the form of register rewards which is dollars you can spend at walgreens but it gets better because i have a $2 coupon so we'll be making $2 to buy this. >> reporter: so walgreens will pay us $2 to purchase th

on the consumerwatch, julie watts, cbs 5. ,,,,,,,,,,,,,, for eyewitness news at 6. >>> i'm dana king.ere's what we're working on for eyewitness news at 6:00. jerry brown just finished delivering his state of the state speech. we'll have highlights as well as reaction from a whole team of experts. and it's the big question in oakland: will the new police chief stick around? tonight some signs that his possible departure is giving him some serious leverage with the new mayor. in fact, you can measure it in police officers. that and much more at 6:00, allen. >> all right. we'll see you in 30 minutes, dana. thanks. >>> thanks for watching us at five. we have the cbs evening news with harry

sitting out in my car on the street. >> reporter: on the consumer watch, julie watts, cbs5. >> publicd to comment on our consumer watch investigation but some employees say the company's newer facilities also have alarms on individual units. there just aren't very many in the bay area. to check out the consumer watch database head to our website. >> people moving their t.v. sets outside to watch the big game sunday. >> that's a good idea, ken. because we are going to have record high temperatures especially on sunday. this is the scene of the city of san francisco this evening. temperature falling off into the 50s very rapidly once the sun sets now sitting right around 45 degrees. looks like overnight tonight our numbers will drop between 38 degrees in throughout the try valley and mid-40s around the bay. but, one thing. we have one snag in this forecast. a wind advisory. it is now in effect all the way through 6:00 p.m. on saturday for the delta. this blue highlighted air offshore winds out of the north, driven out of the north gusting up to 40 miles per hour especially in the highes

julie watts has more. >> i just realized that you got yours on friday, the day this expired. >> yes. >> reporter: tina san juan was shocked when we pointed out her temporary i.d. expired the same day she referred the new one in the -- received the new one in the mail. >> when did you renew it? >> december 21. >> it is not the eight-week wait for the fact that she was driving around with an expired license that is upsetting her. >> i presented my card and temporary license and they said no, we cannot accept it. >> it is a fact that some businesses will not accept the temporary i.d. that is really frustrating. >> it is their policy. >> reporter: that's what she was told when she was denied her slight voucher on a recent trip to an indian gaming casino. her friendo lan doe says her grandson could not cash a check with his temporary i.d. >> the only picture i.d. that my grandson has. >> reporter: their story is two of the many we heard from consumers denied services because of the dmv backlog. thanks to added security measures and an out of state manufacturer, they are averaging a six-we

on the cons ie watts has a >>> you may have seen them, great offers sent by fax promising incredible travel deals. on the consumerwatch, julie watts has a warning. >>> reporter: ever since their kids went away to college, the wynns have been trying to plan a family vacation so when they got this fax seemingly from delta offering a six-day stay at a luxury resort for just 199, they immediately called to find out more. >> i just asked them again, is this 199 for six days five nights? >> he said yes. >> so can i book right now? >> said yes and he gave me the $1,294 in for six. >> reporter: $1,300 for a week- long vacation for six?? a great deal. and even better, they could choose any date. >> he said anytime. any day. it's wide open. you can have it anytime. >> reporter: so they gave them their credit card number and they booked their dream vacation for march 20 to 25. but then a few days later, after the card had been charged, they got some bad news. >> they said that no, that date is not available. >> this fax scam has been around for a while. this is usually how it works. they give y

i'm nick watt, in london. >> go supergran. >>> that's what's making news in america this morning.

on the consumerwatch, julie watts says they are likely to be targeted for scams this valentine's day. >> reporter: we'll tell you more about those scams in just a bit but first, the case of the missing date. the viewer looking for a refund when she didn't find love online. >> i been on zero dates. i did better on a cruise. >> reporter: she may be laughing now but the 60- something widow looking for love wasn't laughing when she told consumerwatch she forked over $1,000 for the promise of three dates through elite personal search.com. unlike dating websites like match and eharmony she says elite promised to do the matchmaking for her. >> they were supposed to present someone to you that met all your criteria, you know, that you would be interested in. >> reporter: but three years and zero dates later she wants her money back and she is not alone. we found numerous online complaints so we contacted the company's new ceo. >> we took over january of 2009. >> reporter: louis felix says most of the complaints were due to the previous ownership but points out those looking for love must be r

julie watts nights they are not always following the rules. >> reporter: 4:00 p.m. witching hour. tow trucks roam the streets and lie in wait ready to tow illegally parked cars in downtown san francisco. within minutes they are hooked up and dragged off to the impound lot operated by auto return, the city's tow truck driver. it happened to jeff moses from monterey in down for a business meeting. he admits he didn't move his car in time. >> we all make mistakes. >> so he paid his fine. but we picked up his mercedes -- >> it started making a funny noise. i thought it was the muffler. >> reporter: so he immediately filed a damage report with auto return. but when the noise got worse he took it to two different mechanics. >> they told me the engine shifted and the engine seals were broken and the only way that can happen on a car like this, this mercedes, was to have been dropped. >> reporter: the estimate, over a thousand dollars. so moses filed a claim with the city which was promptly denied and then he filed a claim with auto return. that too was denied. >> they just

on the consumerwatch, this morning, julie watts with some good news about those sneaky fees. >> reportery time dan franklin opens an at&t bill he gets a knot in his stomach. >> because i know there's going to be that charge on there. >> reporter: $4.95 from a company called usbi. it first popped up on his phone bill three years ago and now it shows up like clockwork. >> they say it's for a long distance service. >> reporter: a service he says he never ordered. so every month, he calls at&t and usbi and every month, the charges are reversed and he is told they will stop. but they never do. >> every time i go to get my phone bill, there is the that additional charge from usbi. >> reporter: well, after years of frustration dan finally called consumerwatch and we found there's been an uptick in cramming complaints over the last year. cramming is when a third party company adds a charge to your bill that you didn't order. at&t simply collects the money for them. well, now after years of complaints, at&t tells us they finally instituted a new policy that could put an end to cramming charges li

on the consumerwatch, julie watts has more on the fight that's pitting neighbors against each other in apartments and high-rise building. >> reporter: 78% of californians think smoking should be regulated in multi- unit buildings. today they are calling on the city of san jose to do something about it. >> reporter: you may remember this person's story. >> smoke coming in. >> reporter: she was forced to sleep on the balcony of her high-rise in san jose due to her neighbor's secondhand smoke. a stanford researcher found high levels. >> approaching the levels would you see in a smoky casino. >> reporter: today at this brief california press conference it was clear her building is not alone. >> the smoke is so horrendous it comes in through all the windows and doors. >> sometimes i sleep in my van because the smoke is so thick. the smoke alarm is constantly going on. >> this is no law against secondhand smoke. >> reporter: these are just a few of the stories breathe california hears every day. >> we are hear today to speak for those who are afraid of eviction. >> reporter: the group is cha

julie watts shows us the tricks of the trade on the consumerwatch. >>> these are $4 each totally free. >>> reporter: not does this extreme couponner claire williams get all her drugstore products for free she often makes money on them. >> i made a dollar per bottle of melatonin. >> reporter: there are items in this store that we can walk in right now and buy for free? >> absolutely. >> reporter: and make some money back? >> might even make some money back. >> reporter: claire says the strike combining drugstore deals with the manufacturer coupons both of which come together in the sunday paper. take this pain product. >> it's a fantastic deal this week. it's normally 10.99 but it's on sale for 5.99 and when we spend 5.99 we'll actually get 5.99 back from walgreens in the form of register rewards which is dollars that you can spend at walgreens but i have a $2 coupon on this, this week so we'll be making $2 to buy this. >> reporter: so walgreens will pay us $2 to buy this? >> yes and you can do this many times. >> reporter: contrary to popular belief you can almost always combine drugs

i can't do that so con consumer watch julie watts, cbs5. >>> the one legal resource she has is to filee suit against her neighbor who didn't want to talk to us. the owner of the axis did turn us down but they did give her another unit temporarily to live in until this issue is resolved and they have offered to conduct more invasive inspections to try to figure out what might be going wrong. >>> more sunshine around the bay today. roberta, what's coming up this week? >> we tool at least 10 degrees in many of our neighborhoods, we had 12 record highs yesterday, 2 today, including santa rosa at 76 degrees. it was 72 in oakland. lots of clear conditions and with the clear skies tonight, numbers dipping down to the 30s, santa rosa back into observations dental. otherwise san ramon, double ton, all in the upper 30s, 40s common across the peninsula and around zoom bay back the to vallejo. grab the sunglasses, another full sunshiny day, albeit cooler for the winds increasing during the afternoon hours. winds will be tightening up due to the fact we have high pressure right around here. notice

not even 100 watt bulb? it's 25 watts. what kind of gift is this?t is [ bleep ], [ bleep ], [ bleep ]. >> give it back to me. i'll give it to somebody else. >> jimmy: not even -- not even 100 watts, uncle frank? >> 25. >> jimmy: what's wrong with you? >> dicky: geico. 15 minutes could save you 15% or more on car insurance. >> jimmy: "jimmy kimmel live" is back in two minutes with nancy grace, music from the twilight singers and nancy grace, music from the twilight singers and dax shepard. dry and uncom i just want to rip 'em out, throw 'em away and never see them again. [ male announcer ] know the feeling? get the contacts you've got to see to believe. acuvue® oasys brand contact lenses. feel how hydraclear® plus keeps your eyes exceptionally comfortable all day long. it feels like it disappeared on my eye. [ male announcer ] discover why it's the #1 doctor-prescribed contact lens in the u.s. and if you're not 100 percent satisfied, you get your money back. guaranteed. are they on? 'cause they don't feel like they are. [ male announcer ] acuvue® oas

nick watt, abc news, london. >> amazing.t we understand that afterwards, miss timson said the only thing she wanted was a soothing cup of tea. so, they took her to a nearby cafe for that. thanks so much for joining us tonight. we hope we see you here again tomorrow night. good night. >>> tonight a scathing review of a court house computer upgrade. it's only on 7. >> the focus of a 7 on your side investigation into mortgage fraud is under arrest tonight. i'm michael finney. coming up i'll have the story. >>> from the abc 7 news i team, a heart breaking story of a veteran whose mistreatment may have led to his death. >> and tax breaks for twitter, incentives being proposed for keeping the company tweeting in san francisco. good evening, we're going to begin with a scathing new report about a billion dollar boondoggle. >> it was a computer system supposed to make the california court system run more smoothly. >> vick? >> dan, this is the 132-page report from the state auditor's office findings that this massive project has been

on the consumerwatch, julie watts, cbs 5. >>> and if you have a story idea or something you want us to investigate, just go to cbssf.com and click connect. >>> you don't have to wait until sunday to see some of the new super bowl ads. >> we have a sneak peek. take a look. >> give me a little space. you're parking a little close. >> i don't know why they make me laugh. but it's just fun to watch. this ad is from career builders. those beloved chimps are back making life hard for the working stiff. >> volkswagen rolls out its new black beetle ad without showing the actual car. at least not yet. they just show a hot woman? is th thee ad? >> frito-lay has an ad where anyone can make an ad. >> i like football. it's going to be a really good game. and then with the commercials, hey, it's just a nice sunday afternoon. >> and i like the excitement. >> are you going to a party. no. i need to figure out what to do, huh? >> 4:57. more than 1/3 of the u.s. covered in ice. it's one of the worst storms in decades. and it's shutting down airports across the country. >> and coming up, cancelled flight

on the consumerwatch, i'm julie watts for cbs news. >> it is 4:56. the crisis in egypt reaches a breaking point. >> protestors unleashed their anger on what could be the biggest rally yet. what's next after president mubarak says he is not going anywhere. >>> and bullets spray an a.c. transit bus line. the dramatic steps authorities are taking to protect riders. >>> and a missing couple a woman's body found, the latest on the search coming up. rocket scientists! you gave us the space age... but your savings accounts are stuck in the stone age! earn more commodore with interestplus savings at capitalone.com. that's new school banking, baby! [ laughs ] instead of earning zilch, your savings will be earning three times the national average. three times more? roger that! go online and sign up at capitalone.com. what's in your wallet?! where to sputnik? [ chuckles ] >>> your realtime captioner is linda marie macdonald. caption colorado, l.l.c. comments@captioncolorado.com >>> egypt's president's stays and so do the so do the protests testers. and presiden

nick watt, abc news, anglesey. >> a fascinator, huh?ll, coming up next here, why are american flag pins made if your racing thoughts keep you awake... sleep is here, on the wings of lunesta. and if you wake up often in the middle of the night... rest is here, on the wings of lunesta. lunesta helps you fall asleep and stay asleep, so you can wake up feeling rested. when taking lunesta, don't drive or operate machinery until you feel fully awake. walking, eating, driving, or engaging in other activities while asleep, without remembering it the next day, have been reported. abnormal behaviors may include aggressiveness, agitation, hallucinations or confusion. in depressed patients, worsening of depression, including risk of suicide, may occur. alcohol may increase these risks. allergic reactions, such as tongue or throat swelling, occur rarely and may be fatal. side effects may include unpleasant taste, headache, dizziness and morning drowsiness. ask your doctor if lunesta is right for you. get lunesta for a $0 co-pay at lunesta.com. sleep

just looking to the day that i can get my at&t bill without bee slammed by usbi. >> that was julie watts reporting. at&t is reimbursing him for all the usbi charges. if you have a consumer complaint, let us know. log on to cbssf.com and click on "connect." >>> time now 4:57. we are on stormwatch this morning. from trees down to power out, we have live team coverage on all the trouble spots. >> strong storm medicalled through in the bay area, rain, gusty winds and lightning. we'll talk about that coming up. >>> and the bay area's biggest city in a budget crisis and public safety could take a major hit. the massive layoffs threatened. ,, ,, the internet on a plane! are you from the future? um, no. cleveland. listen cleveland, your savings account is stuck in the past! earn more with interestplus savings at capitalone.com. that's new school banking baby! so instead of making peanuts, your savings will be earning three times the national average. oops. sorry. three times more? i'll have that! it is now safe to go online to capitalone.com. what's in your wallet? buh-bye... call me. area.. you

mark watts, as the expert in the state budget, he will give you an overview of what is happening with a proposal on the redevelopment agencyc. . our most important issue, to name a few, are reaffirming the gas tax. this was approved in march 2010. this is a swap where the sales tax was decreased with a compensating increase in the exhise tax, and this was to allow the state to use these revenues to repay general obligations for bond debt service on transportation bonds, and the sales tax could not be used. it retained the sales tax for public transportation. the intent was to hold tra nsportation harmless. what this does is puts stronger protection -- on transportation with prop 26, prohibiting the increasing of the tax without two-thirds approval of the legislature. the swap needs to be codified by the legislature. it has general fund issues as well and this is a hot issue. one that will be addressed in the near term with solving the deficit for the budget year. to go through, again, advocating for new revenue at the state and federal level. at the state level, a close look at how re

julie watts has that story and more on "the consumer watch." >> hi guys. a lot of news. we are talking about a few different things today but we begin with the battle over asking for your zip code. major retail chains like target and wal-mart are facing more than a dozen lawsuits and even more lawsuits are expected. the suits follow the california supreme court decision last week making it illegal for retailers to ask for customer zip codes during credit card transactions. plaintiffs contend that the long lived practice is an invasion of customer privacy. the suits could amount to millions of dollars in damages. the credit card we told you about last week, the one with the over the top interest rate of 59%, well, it is no longer available. first premier bank has been offering the card to high risk customers but today messages say that the card is no longer offered. according to first premier the card was so popular that it reached its issuing limit for the month. and finally tonight, on to the mortgage crisis which shows no sign of letting up. so next week the obama admi

in los angeles, ken watts bar be back. canned professing is love forrestal counterpart. the barbie marketing teams but the company up. the love affair is being refueled on facebook and twitter or you can follow can and bobby messengers which could lead up to our reunion. looking out cited traffic on the bay bridge toll plaza, no problems westbound into san francisco. nor east bound as folks had in oakland, alameda, albany and all the rest. it will be back in a moment. @ >> justin, the u.s. house has just rejected a proposal to extend at the patriot act. the republican brought the bill to the floor today. it would extend the patriot back for another nine months. however, republicans needed a two-thirds majority to make it happen. they failed to pass it by seven votes. parts have allowed it wiretaps, getting access to business records without a warrant. this is seen as a loss for republicans. >> rise in customers, if you want to switch to an i phone but don't want to lose money in a recent phone purchase the bay may have a deal. they're offering $200 for several smart phon

julie watts shows us how they do it. >> this is our trash since october. >> reporter: it has been fouronths before they took off the garbage. this eco-friendly mom is shooting for waste. she started by down-sizing furniture and shedding clothes and switching to household items that come without packaging. >> we bought stainless steel bottles, reusable water bottles and shopping tools. we try to eliminate as much of the disposables as possible. >> reporter: when it comes to items like meat, cheese and jam she uses glass jars. as for liquids. >> i press oranges once a week. these bottles from the mill you can take them back to the store. >> reporter: and as it turns out being eco-friendly also saves a lot of money. something more and more families are figuring out. >> i think in the last couple of years since the downfall of the economy there has been this kind of return to back to basics? >> sunset magazines says it is actually cheaper to buy things without the fancy packaging. but if zero waste is too extreme for you she says reducing your waste could be cost effective, too. >> instead

the machine, watt ton, named -- watson, named after the founder of ibm.e's the equivalent of 2800 computers and uses thousands of processors. it has counseledless -- countless knowledge. it the most super of super computers ever produced but he says don't forget this is also a moment to celebrate human intelligence. >> you're talking about millions of dollars of technology to get this working and still it's competing against a guy who had a sandwich for lunch. >> since watson can't hear, he receives the questions by text message. he posts up three possible answers picking the one that has the highest odds. >> what is -- >> that is correct. >> tonight as students in boston and others watched across the country, watson's starts was startlingly impressive. >> what is stick. >> by the end of the first round, watson had racked up $5,200. in the second round as the questions became more difficult, the humans came back. >> well, you can see it's struggling with some of the more acbigious questions, right after jennings made that incorrect answer and so did watso

julie watts shows us how they pull it off. >> so this is our trash since october. >> reporter: it's beenrly four months since the johnson family tossed out the garbage. >> we've found this way of living is, for one thing, easier. >> reporter: this ecofriendly mom is shooting for zero waste. she started by declutterring their home and downsizing furniture, then shedding clothes and switching to household items that come without packaging. >> we bought stainless steel bottles, reusable water bottles, and shopping totes. we just try to eliminate as much as the disposables as possible. >> reporter: when it comes to items like meat, cheese, and jam, she uses glass jars. and as for liquids? >> i press oranges once a week. these bottles from the milk, you can take them back to the store. >> reporter: as it turns out, being ecofriendly also saves a lot of money, something more and more families are figuring out. >> i think in the last couple of years since the downfall of the economy, there's been this kind of return to back to basics. >> reporter: sun set magazine jesse chamberlin says it's act

as the work involves, the interconnection between the assignment system and the transportation and watt immicks are. >> commissioner -- commissioner martin. >> so, i want to -- i want to say yes. i can tell the way the phase in is designed is to take the lowest hanging fruit first and minimize the impact on the lowest number of students. i do appreciate that it was designed in that way. i continue to feel concerned about leaving families high and dry that depend on service to afterschool programs. i have to say to miss killman, my own daughter went through and learned to swim in the program and loved that program. it is -- it has been a wonderful experience for the kids that have done it. i would hate to see us lose access to -- families lose access to the program. do i agree that -- that this is something that we're going to have to do. i hope in the breach we're doing planning, that we're reaching out to the j.c.c. and working with them. and the scol sites themselves so the families are not left in the lurch. they depend on the afterschool care and there are afterschool options for th

here for a number of day autos if the thought of a snow ball fight is tempting, remember the first watt el -- battle is with the pavement. >> windy and bad shape. yes. a dangerous drive. >> time to get to see the snow. is it worth it?. >> no. >> and that is the opinion of this 6-year-old. the people here are asking and urging and pleading don't come up here. looking for snow. and that is just for the public safety. reporting at mount hamilton abc 7 news. >> thank you. and northern california saw just about every type of weather today this, is the picture of a funnel cloud in rancho cordova this afternoon. if they cutch ground they become tornadoes. this one did not. >> wow. draw matic pictures. >> storm caused frightening moments for one homeowner after a giant tree limb crashed into his house. we have more on the storm's impact. mark? >> they should down ferry service this morning when this storm came through. and you notice temperatures were dropping this morning. something else was falling into the oakland hills. a branch the size of a tree dropped on to michael's house this morning.

julie watts shows us the crime by the numbers. >> they cut the thing and then just slid the bar alongthe lock on it. and the door opened. >> reporter: when thieves broke into her storage locker this summer carol lejoy lost all of her fame heirlooms. >> gold plates and crystal, the family clock, the mantel clock. >> reporter: it happened at this public storage facility on blossom hill in san jose. >> it looked like they had plenty of time. and they went through every single box. >> reporter: plenty of time because of how, she says, an employee told her the thieves probably pulled off their highest. >> they rent a unit where they get the first month free. they come in in the middle of the night. they break into the other units. they move the stuff from those units to their unit. before the end of the month they move out. >> reporter: she took us on a tour to show us what she believes is a lack of security. there is no lock on this door. they come right in. get in the elevator and up they go. >> reporter: and then once upstairs thieves have complete privacy. >> there is no cameras here.

those are the stories that julie watts is covering tonight on the consumer watch. >> we begin tonightonsumer confusion and a reminder to read the fine print. when ronald booked a five-day trip to australia hotels.com told him there were no cancellation fees but when he had to cancel a few days later he was charged the entire balance. $931. what he missed was the fine print explaining the website may not charge but some hotels do. and ronald says that was confusing. >> they need full disclosure of their policy. they blame a lot on the hotel itself saying it is not us, it is the hotel. but they are the agent. >> in a statement to cbs5 they said they do not charge cancellation fees but they say certain hotels do and they have to pass that onto the consumer. hotels.com since contacted ronald's australian hotel and has now refunded his money. also getting money back this week, more than 400,000 shell customers. that's because a phone line outage resulted in duplicate charges for those buying gas last saturday. shell reversed most of them but many debit card customers now face overdraft and

of the walls. >> it can be a real problem. >> reporter: as a landlord and professional cleaner pal wattshis crew wears protective gear to clean a smoker's house. >> it is a long slow process and it has to be cleaned off before you paint or it comes through the paint. >> reporter: now scientists are beginning to study it. here at lawrence berkeley national laboratory they collect residue from smoke to see how it interacts with other materials. they say nicotine is the gift that keeps on giving. >> it is very difficult to get rid of the smoke that is in the surface. >> reporter: nicotine hangs around for weeks or months they say sticking to everything from clothes to carpets to kids long after the smoker has gone. but that's not all. >> what we have found is that residues of tobacco smoke will get more toxic with time. >> reporter: more toxic as nicotine reacts with other household gases and chemicals or gets taken into the lungs as dust. >> and those particles are tiny and very irritating. more irritating than nicotine or cigarette smoke particles themselves. >> we find these compounds in

my mother my wife my friend yeah people a lot watts and you crazy. you know people were interested as well find out would be. and after i'd done some research i felt i didn't have any. for two weeks he refers to play with russian inmates this philosophical work features the main character in conversation with god. the russian men i was working with had what i think is a quite typical russian traits which is they have very high degree of conscientiousness so what i asked them to do something they would do it without much problem they would just do the work they were asked to do in english prisons in england generally it's cool sometimes to kind of just not do things and not care. down production signals the first signs of success. since then the federal service overseeing the country's penitentiary system was organized several theatrical festivals for prisoners. teenagers in a special colony in the town of near moscow a set to take part in one of them. attention all right. all the teenagers here get up at six thirty in the morning no exceptions are ma