of the things i talksecr about is my secret of success i grew up with the en mantra you are never goodh, y enough for you're never good enough. in key issue grounded your head does not get bigger than your heart bird-brained and it keeps your feet on the ground and in the end ipr look at what i do it doesn't mean anything unless the people whose lives itouch and organizations are better because i pass this way so i will end my brief presentation and turn it back to you to my colleague and we will continue. thank youve very much. [applause] >> thank you.to now i am very happy to have a presentation from gloria feldt and we will be ready to go in just a moment >> almost never use any audio/visual equipment. [laughter] if something can go wrong, it will. >> a almost never use any audiovisual. [laughter] if something can go wrong, it will. [laughter] and which is part of the chaos and we will make it work. either way. all right. brilliant. thank you. applies for the -- applause for the department. [applause] high. i am so happy to be here this ihes the most amazing bookok festival i have ne