. >> there's no question about who is in charge here, but for some customers of this cuyahoga county ohio gun shop, diane can be a bit of a surprise. >> i shock people from time to time because i am a woman that knows about guns. >> diane buys them, sells them and teaches people to use them. >> go ahead and put your finger on the trigger. that's good trigger control. >> she's one of a small number of female gun seller operators in the country. >> believe it or not, there's more than you think. but they are all behind the scenes. where i am out front here. most of the gun shops are family businesses. the men are out front but the women are in the back. >> diane who runs the whole show from stock room to showroom never planned to have a career in firearms. her husband got her into it. >> he had more experience about firearms. i really didn't know anything about firearms. >> tell me about the first time you shot a gun. >> oh, my god. well, let's see, the casing went out that way, hit me the head, i put this down and said, this is not for me. i was just -- it was just totally freaking me