ms. thompson, i don't know if you're aware of the board's rules, please go to the microphone, regarding agents speaking on behalf of their clients. i don't know if that's your relationship with this individual or not. >> no, my relationship is not as an agent, although i have read the brief and have assisted in providing ms. lama with information about the process of the appeals board. >> but not on a paid basis? >> no, absolutely not on a paid basis. >> thank for you clarifying. >> my name is barbara j. thompson, a resident of bernel heights and a homeowner since 1979 and feel i have intimate knowledge not only about the operation of the business but about the reputation of the business in bernel and know they're members of the board that live in the neighborhood. and this is not a store that has any advertisement despite the assertion from the department of public health representative of any kind of tobacco tobacco sales, such sponsorship, etc. there is when you walk in the store absolutely no visibility of tobacco products. all of it is controlled by the shopkeeper and that is factual and