ms. crumb, thank you so much for being here.i'm sorry, i didn't realize you were here and i would have called you before public comment. >> no problem. supervisor kim: i want to thank the shelter partners and the shelter monitoring committee for your report and great they are coming in on time and early even when we don't have enough members on the committee and will work quickly to appoint the last two seat. just want to recognize glide and united methodist and of course, episcopal services for being here today. thank you so much for responding directly to some of these concerns. and i look forward to working with you over the next couple of years. we really want to continue to improve on our shelter system and also see how the city can be a better partner. it is a very difficult and challenging job and we recognize that and thank you so much for all that you do and thank you for your presentation. if i may, can we continue this item to the call of the chair? and we will continue this item to the call of the chair. thank you ma

i'm going to call back ms. crumb from h.s.a. story.my apologies. >> no problem. >> if you could just finish where you left off. a>> okay. i was speaking about case management services. 1/3 of the clients are cap clients and they are assigned to either an eligibility worker or they can work with the team which does asezmentes. and so not -- which does assessment, so not all the clients require case management. but once again, it's been noted by the shelter monitoring committee that when we began with the shelter monitoring committee and progressed to the standard of care, it was not and has not since the inception been a fully funded mandate, so it's money. and what d.p.h. and h.s.a. did in 2009 was to collaborate and bring the case management system as a roving team versus a hit and miss. and we felt to utilize the monies the city had available to implement this roving case management team which is modelled behind the roving case management team in the permanent support team and that was one way of checks and balances and utilizing the