ms. eppley. >> thank you, mr. chairman. i has to put me statement to the record. >> absolutely. >> thank you. >> i really don't have any questions, mr. chairman. we appreciate you having the ranking member be here and participating. this is a problem that i think will continue to grow we have somebody call and say, would you like to increase your sales and visibility for your country. she said he has come in very like to do that. she took to get the recording academy has had very much like to do that and then use that as a justification to add about $100 a month is very substantial. so i think they are just all of these areas and certainly wireless is important. i'd ink in arkansas, where 70% wireless at this point, something like that, something very germanic. so as you see that, especially with young people, they don't have land lines. so it really does help put together and i think it's important that we discuss it. we've got a lot of differences in opinion and the panel is excellent. we appreciate your being here and sh

ms. susan eppley from georgia who has had some experience that i think she would like to share with us about cramming. >> chairman rockefeller, ranking member hutchison and members of the committee thank you for having me here today. good morning. my name is susan eppley and i'm from decatur georgia. i'm here today to tell you about my personal experience with cramming. in early 2011 i worked for a successful franchisee of 32 quick service restaurants as the accounts payable representative. this company even in tough times times offers incentives to managers and crews including but not limited to bonuses paid to managers for hitting their numbers based on profit and loss statements. in october, i was entering the at&t invoices. i got curious about how different the bills were from store to store. upon investigation i noticed there were charges for services that were not from at&t our telephone company. i called at&t and spoke with a customer service representative who recognize the problem and she explained that at&t was billing on behalf of a third-party company. when i asked further she sa