we are fortunate today to have nicole lavara, business development director of the greater bay area division of the american heart association with us today. i hope i'm not butchering your name too much here. please step up to the podium. thank you. >> thank you so much. [inaudible] i want to thank them for all they've done to implement change within the agency. i personally have seen some of the effects that have gone on such as folks being able to walk on the staircases and stretching rooms, on the great programs that have been implemented, like zumba and really focused on heart health. i want to thank you and present this class to the sfmta. thank you. [applause] >> thank you so much for being here to present this lovely award. >> absolutely. >> thank you. the next item i need to brief you on is related to the board of supervisors who last year requested that management audits of each m.t.a. division be conducted. the first of these audits was related to our sustainable streets division, and i'd like to ask the director of the sustainable streets division to give you a quick briefing on t