my name is sandy burnback. i live at 570 o'farrell. as i explained last time, we have had some problems. nov's are issued and then there is no follow-up. to emphasize my point, an nov was issued on 5/24 regarding the water heater. on june 16, a second issue wanos issued, along with a certified letter to the landlord stating, and i quote, you are directed to fix the unsanitary conditions. as of the close of business yesterday, nothing had been done. the last thing mentioned on the complaint database was 6/27, where the landlord asked the inspector for an additional two weeks. this is now four weeks later, and nothing has been done. it i will ask ms. day, since it is on her letter had, what this means? >> staff can address to later, but they are not allowed to respond to your public comment. >> we are over two months, and nothing has been done. the last thing that was done was four weeks ago, where they aske for two weeks. now i would like to make some comments about what mr. sweeney said last week about emergency repairs. i went eight d