now i'd like to introduce housing inspector jamie samamatsu who is the code inspector. >> housing inspection services tries to maintain minimum standards of habitability. the code enforcement outreach program tries to foster harmony and cooperation between tenants and landlords. we have seen tenants who file complaints and then won't let the landlords in to perform the work and then litigate. we have also seen landlords who evict tenants who are filing legitimate complaints and are doing so within their rights. we have seen this over and over again a thousand times. a tenant can't be a tenant without the land lord and the landlord can't be a land lord without a tenant. we need each other. so we have established a counseling service that offers informal mediation for people who need help, land lords or tenants. we try to solve the problem before it becomes a housing inspection complaint case or something much larger. we offer help in mandarin, cantonese, toishanese, spanish, russian, vietnamese and english. many people don't know their rights but far more often they don't respect the rights o