and now i would like to introduce junan nu,. >> thank you, rosemary, thank you all for coming and thank you to dbi for having me here. i'm the director of the san francisco apartment association. we're a nonprofit that's been in existence in san francisco since 1917 working on behalf of rental housing providers here in the city. we're parented by the california apartment association and the national apartment association and i believe that we bring a lot of resources to the table to help property owners in many different areas but the area we're here to talk about today especially is building maintenance. there's a couple of things that struck me when i was listening to today's presentation that i wanted to talk to you all about. i've been involved in today's program and helped start this program, the code enforcement program, along with jamie and others, 10 years ago. i've been doing my job for 12 years and this is probably the one area of my work on a daily basis that i think is the most productive and the most rewarding. and the reason that is is because we truly bring property owner