also we provide outreach and inspector sevamatsu and others here will be talking about the services they provide with respect to that. we also -- you can go back to that last slide -- we also provide inspections with respect to when we receive complaints or when the code requires us to do an inspection of a residential building or a building that has residential use within it. if necessary, if we do find violations, then we will start the code enforcement process which will also be summarized a little further on in this session. we interact with several different groups, city agencies, to be able to accomplish that. one of those things that we do is to provide outreach and we have several contractors that do that. they provide counseling, training, translation services and mediation. we have individuals within different communities that may be afraid to come to the city but will go to a neighborhood agency where maybe they can't speak english and they need some assistance with that. we provide that service. we also have services provided by experts in assisting property owners in questio