. >> case manager beverly gill more is the link to the rest of the world for the inmates. >> i came from the south. i was so protected and so green when i came here. and when i started learning more about the needs of offender population i thought why can't i be an advocate for them? on a daily basis they will send letters or notes to me requesting information or maybe complaining or some of them just tell me have a nice day ms. gilmore. that's nice. it's better than getting cussed out. >> one of gilmore's inmates is lukuman aderibigbe. >> i'll say lukuman you okay mon? he says you okay mon? when i understand him. he gets to talking fast. >> despite gilmore's efforts, he has been a challenge for corrections staff. >> his acting out has been extreme such as maybe he didn't get an apple for his lunch or an officer or anyone will be happy to get the apple and take it to him but he would react to that by banging and throwing things to the point where the response team would have to go in and take him to the ground. he's a strong little dude too. >> he'll throw stuff. he'll throw poop and fec