under the guidance of lisa holley, the state employees are providing courteous and exceptional service to our citizens. the dmv has been transformed into an agency that serves the people of rhode island in a prompt, pleasant and efficient manner. in return -- in return for their hard-earned tax dollars, rhode islanders can now expect to be treated with dignity, and to conduct a transaction in well under an hour. they said it couldn't be done. i'd like to take a moment to praise longtime state employee and current director of the department of revenue, rosemary booth gologolli. she is logging long hours on behalf of us all and her involvement has been essential to our success in central falls, the dmv, ongoing progress in east providence, and in many other areas of state government. congratulations, rose, keep up the good work. i'd also like to recognize the hard work and leadership of commissioner depasquale and carolli and douly. our success as a state depends on strong institutions of higher education and your commitment and dedication to our students is a tremendous asset for our st