i was at a meeting before this meeting with laura guzman. i feel as if the mayor's office has an opportunity to be more engaged. i think that will be important. thank you so much. supervisor kim: thank you so much for joining us today. >> good afternoon. i am from the human services agency. he ended his report on how was going to start mine, stating that one of the recommendations you made to us in july was that we at least get an opportunity to see a report before it becomes final. with the second quarter report, which is presented today, we have the opportunity to go through the report and ask for some changes. as you said, there are not here to make changes based on how we perceive them. in the second paragraph, under the second quarter report, it says there are 49 standards of care complaints filed in the second quarter. at least they outlined the status of those 49, which is what we wanted to see. if you went to the first quarter report, they just made a statement that there were 59 and not what the status of those 59 were. we enjoyed t