. >> i won't ask more but if you wouldn't allow allow plg mclaughlin, mr. sadler to respond. >> without objection. >> first of all, to your comment about training, i'm pleased to let you know that earlier this year we began a training initiative we refer to as tackcome, that's a training all front line employees and their managers in the field will go through which focuses specifically on active listening skills, empathy as well as on communication technique that hopefully will improve that experience. the caveat being airports are very busy and loud places and sometimes it's just hard to balance the need to communicate that's heard without being overheard so to speak. >> there is a difference between police put your hands up, in the machine, versus put your hands up. >> agreed. that's what this training addresses specifically. again, we're on target to get that complete by june of this year and for the entire front line staff by december of this year. the numbers i have for attrition are 6.1% for full-timers, then 18% for part-timers. so while we're concer