. >>> hi, my name is denise marney. i'm a peer counselor at the collaborative. which means when tenants come in and they're afraid to talk to people of authority, they can talk to a peer, somebody who lives in the tenderloin and knows what they're going through. with people like us, there's about 10 of us. i've been dealing with it 2-1/2 years and i've talked with numerous tenants from the war field. * many of them no longer come to the collaborative because they've left the building because they can't get their needs met. habitability as you heard is increasingly a problem. in june i saw a tenant who is here today, arthur gray, who came in and wanted to get a life line telephone. so, we provide low-income telephone services for tenants. and most hotels in the area have a phone jack in the rooms. arthur's room didn't have a phone jack. typically what we do is write a letter requesting that a phone jack be installed with ample time. this was in june. arthur doesn't have a phone jack in his room so he doesn't have a right to contact a doctor. he can't call 911 if