there are other members of the group here, cheaf beal, officer chang, language liaison, -- a member of the working group. he will talk some of the challenges that lap, domestic violence victims face and lastly beverly -- will make concluding remarks. she is also another vital member of our organization or our working group. a little bit of the history. six years ago a number of representatives from 22 organizations can together to work with the police department to write language access policy. we came together with the desire to improve services for the domestic violence victims and witnesses and family situations. most certainly those concerns and specific cases were at the forefront of putting together this language access policy. within two years,the police commission adopted the language access protocol, department general order 5.20. it is one of the best in the country because it is comprehensive and it gives clear guidance. it requires a san francisco police department officers to provide language access or language services to limited english proficient individuals that they e