. >> despite his injury, dilorenzo helps free the hostages, then he is brought to the hospital. at the end of the four-hour siege, the gunman, a 39-year-old teve colimanongi is injured and bleeding heavily and taken into police custody. two years after the incident he's convicted of seven offenses, including shooting with intent to murder sergeant dilorenzo. he's sentenced to a minimum of 11 years. in the wake of the incident in which no hostages were killed or injured, many local newspapers call sergeant dilorenzo a hero. >> i wasn't thinking of medals being handed out. or hero status. i did it because of a sense of duty and a sense of honor to the community. and i'm very, very proud that i did what i did that night. >>> sucker punched. caught off guard. this commuter thinks that commuter is talking too loud on her cell phone, so she takes matters into her own hands. >> who knows how far that escalation would have gotten with a loaded gun? >> a hot tempered liquor store patron goes from impatient to out of control. >> i thought the lady lost her mind. >> a convenience store bre

. >> sergeant steve dilorenzo of the new south wales police department is the first officer to arrive >> i saw there was a man with a high caliber semiautomatic pistol. several hostages were screaming. >> the sergeant is armed with a taser gun. >> the tx-26 taser carries a camera on the front of it. it films the person who was going to be tasered. i came up on his blind side. fired the taser right at his body. the taser landed on a zipper, and he wasn't shocked by the weapon. i kept coming towards him thinking the weapon had worked, and he pointed his firearm at my head and fired two shots straight directly at my head. you can see him firing point-blank. >> a lot of noise. a lot of flashing. it's all sort of blurry because