. >> suarez: on top of behavior issues, charbonneau also inherited a school where one in four of the students were failing, and the district was seeing a spike in homelessness. broadmore mid school is made up mostly of minority students. 95% of them are eligible for free or reduced priced lunch meaning the kids come from low-income families that qualify for federal assistance. but despite these challenges charbonneau says her school has largely been able to turn things around in the last three years. >> we have lowered our suspension rate from 50% to 15% which is below the national average. we have lowered the failure rate to 7%. and improved attendance in each and every grade level. >> suarez: it's an unlikely success story charbonneau said began when a program called diplomas now came to broadmore. diplomas now identifies at-risk students long before they could ever drop out of high school and then provides a set of intervention and support guidelines to raise achievement. the idea came from one of the nation's leading experts on dropout prevention. robert ballfast of johns hop din