meanwhile, in cambodia, three workers died following the collapse of a celiing in a garment factory. in our cover story, a new survey finds airline passengers happier this year with their flying experience than last year. are we just getting used to the new normal, or have there been significant improvements? among airlines, low-cost carriers are still the favorites. "when i'm flying southwest or sun country, they seem to work harder, and i like them for that reason." but traditional carriers are gaining in customer satisfaction. "i was very surprised that united was very good." baggage fees, however, still carry... baggage. "i accept it, but i'm still annoyed. i have to be honest with you, i am, i am." "i'm pleasantly surprised that overall satisfaction is up, although we don't like paying for baggage or the aisle seat. i think that we've wrapped our heads around the 'new normal' in the travel industry." in short, we're getting used to it. but that doesn't mean there haven't been improvements. of all north american-based carriers, we're most satisfied with jetblue and southwest. "je