your mother is here in the audience and here we go, we have a one extra audience member because of kiante. and so kim, as the san francisco city 911 dispatch hero, this also is in recognition for your response, while assisting a child in an emergency situation. that takes a lot of work to make sure that you understand and you get the information, and this was the best turn out that we could have expected. and it makes all of us proud that you are standing here and representing the very finest of san francisco employees, thank you very much. >> we also have medals for both of them as well. let's give them all a big round of applause. [ applause ] >> i am back up, all right. so now, i have another certification and another challenging opportunity for us. am i pronouncing it correctly? >> because you know that i will mess up the pronouncation in a minute. matricia, >> is that right? >> yes. come on up here, let's have everybody get a look at you. [ applause ] >> okay, let me tell you about what patricia did for us for the city. >> on march fourth, at 6:25 p.m., public safety dispatcher patri