is ththis importatant, it peon goioing to help you.'re ging toto have to be able to describe that to the individuals you are bringing on board aninterviewi and they have a process if yoyou can determine they are the right person. >> how much do y hold them t to that? we all know people who said they want that searching job but they really want t a higher level and they're just hoping to get their foot in the door. do you say to them you have to job orto that specicific do y let them have flexibilitity? >> one of the things we have invested in i is a strong hr infrastructure. en we bring anybody on, there is a clearly defined job description. that's not only we have done but our hr team has s signeoff on and thatat is what they are signing up for. where things fall down is when there is a misalignment of the dictations between the candidates andnd the employer. >> make it clear from the start. >> the final thing, get good at asseing people. spenend some time to get ridt court -- good at qualifying your candidate. get go at assessing tal

. >> that is the average grade you might imagine ththis.so many individuals that are waiting 500 days and more. theyre actually having claims that are in the queue now 30 years and years old. and we have to figure out what the problem is. i wantto help the department of veterans affairs. i don't want to do it from an adversarial position. but the numbers keep rising. veterans keep waiting. they keep dying before they get their benefits. lou: is simply outrageo. to make sure that they have every dollar in person. >> i is not a matter ot getting what they asked for. the department has done everything they have asked fr. lou: we are looking at these paper files and boxes paper files. >> every regional office you go to all across the country. yowill see stacks of those paper files. very little of it is digitized. something over little nth ago or two months ago. heame up with an idea and lett3 them figure it out later, he said. >> that is a great idea. i have great respect for secretary nicholson for the problem is that the va is terrib aboutgoi

ththis has been placed. they believe that everyone must take the role as stewards of the taxpayer dollar very seriously. 2012 thehy ma in administration outlined a series of of actions for reining in spending and oversight of travel activity. the federal government spending on travel which includes activity was reduced by more than $1 billion in fiscal year 2012. travel spending, they have lower their spending on travel. they did this by roughly $2 billion. the department agricultural reduce costs by 125 million. they implemented mandatory guidance to use the lowest available fares. millionieved over 6.5 dollars in savings in fiscal year 2012. this is a commitment the president has to wringing out waste and abuse of taxpayer dollars. it is important to note that he is now the acting commissioner. he oversaw this when he was there. >> how important is this to the white house? todoes not have enough investigate it at all. it is testifying public trust. are you concerned public trust is being hurt by both of th