meanwhile, joseph scarpino is still on the phone with his wife. >> my wife tells me she is coming in.in the car. at that point, that's when she pokes me in the face. >> as simms is using all her foul language and acting out of control, you see a number of other men who are also customers. they're just standing there. everyone seems oblivious. not one of the men in the crowd says a word. not one gets involved. almost everyone's eyes are averted as pristina continues to poke and provoke joseph scarpino. >> i switched the hands on my phone, and i slapped the counter. i said what is wrong with you. what's your problem? just get your pizza, get out of here. and mark jones approaches me. >> check you. check you. >> and while mark jones approaches me, my phone rings, but then it hangs up. so i go to redial the phone. and he is like, what's the problem? i'm not really paying attention much to what he is doing. >> that's when mr. jones unloads a wicked roundhouse, a blindsiding killer sucker punch that fractures joseph's teeth and immediately gives him a cerebral concussion. but it doesn't sto