kim beasley is a social media speaker, coach and consultant. give me an example of how you used social media to right a wrong. > >i had an issue with my computer. i contacted the creator of the computer issue and they actually responded to me on social media when i contacted them on google plus. > >and did you make a big complaint? > >well, not a big complaint. i just stated the facts and stayed positive and they told me how to fix the problem and it was fixed. > >so it took you about 30 minutes. i read some of the columns you've written. that's kind of a long time in the social media unviverse. > >yes. most companies who are watching their social media have more of a microwave communication where they're instantaneously communicating. > >now they realize that's how to stay engaged with their customers or clients. they actually have large staff that are devoted to nothing else than monitoring the internet for any mention of the company. > >yes, they have what are called listeners. listeners actually listen to social media to see what people are