dale. she's a spokesperson for the georgia department of transportation. also with us is rebecca burns, deputy editor of "atlanta magazine." also the author of several books on the city of atlanta. natalie, let me start with you first of all. when did -- when did the d.o.t., when did the department of transportation first realize there was going to be a problem on the roads and highways? was it tuesday, the day it started snowing, or was it the day before? >> actually, tuesday morning when we had an update from the weather service that that weather front had shifted and would be hitting us early, we had our crews out pretreating all of our major overpasses, bridges, exit ramps, trouble spots in the metro atlanta area. what we depended on after that was car free roads in order to get that second wave of treatment down. we didn't have anything but that. >> why would you guys be depending on that? why would you expect that was going to be the case when we knew at that point there were lots of businesses that had not released their employees just yet and schools that had not done the name. >> well, as we rolled in with our crews tuesday morning laying down that pretreatm