sally barnes breen is one of that number and appeared on the show twice before. she blames the va hospital in phoenix for the loss of her father-in-law, thomas breen, who died from cancer last november. he's sally barnes breen reacting moments ago to the news that shinseki stepped down. >> it doesn't appease me at all in the least that they fired everybody, no. they need to fix the va now because people are still in the emergency room suffering trying to get an appointment. >> so will this satisfy the veterans community? does it bring us any closer to fixing the underlying very real problems here? i'm joined now by montel williams, 22 year marine veteran and emmy award winning talk show host. >> thanks for having me. >> last week you said firing secretary shinseki wasn't going to cut it. what more do you think they should be doing? >> let's put it in context. i know the top head has to come off but we have to look and everybody said the same thing, systemic problem didn't start with president obama, this has been a problem for the last 30 years. we need to stop t

>> reporter: and in phoenix, sally barnes breen loses her father-in-law, thomas, to cancer, after waitingmore than a year for a doctor. anxious to finally hear directly from president obama. >> yes. i wanted to hear a long time ago. >> reporter: the president, promising that if v.a. hospital staff anywhere has gamed the system, creating secret lists to hide delays, people will be punished. >> it is dishonorable. it is disgraceful. and i will not tolerate it, period. >> reporter: but the president stunned relatives by saying so far the i.g. has found no case where a death was actually caused by the delays.çó >> and the i.g. indicated that he did not see a link between the wait and them actually dying. >> reporter: bringing another wave of anger to sally, back in phoenix. >> he's lying. and that's why i'm angry zv because, in fact, they're responsible for his death. >> reporter: still, the president vowing to fix whateveú is wrong at the v.a. jim avila, abc news, the white house.nb >>> 80% of american troops are headed to africa -- 80 troops are headed to africa to help search for the kidn

sally barnes breen and deborah allen, thank you both for being here. >> thank you. >> sally, i have read your story. both of your stories have brought me to tears. how do you feel about today's news? is it enough that he's stepping down? >> not at all. this is not intriguing me in the least, no. >> deborah, what do you think it's going to take? i know there is nothing they can do to make this up. the massive mismanagement and failure. what would you like to see co coming from the white house? >> that people would be held accountable, no matter how big the person is. this was a criminal thing that was done to our family. my husband, her pop. they need to spend some time in jail. they need to return their bonuses. they need to give it to struggling families now who don't have a husband or stepfather or father-in-law in their life anymore. i'm destitute. my husband had the only income in the family. and they're just worried about their stupid little bonuses. >> sally, i think -- go ahead. >> you asked me first. it's okay. >> same question to you. what would you like to see this white house,

sally barnes breen, her father-in-law was neglected by the phoenix va and j.d. gordan.saying, where is the sense we got to fix this immediately? >> you know, sean, governor palin is exactly right. i think president obama has a deeply flawed sense of priority when it comes to al qaeda and our veterans. gitmo, they have a medical unit of 100 doctors. if you look at our veterans, it's 260,000 people working at the va to support our veterans. the president hasn't put a fraction of that effort into taking care of our veterans. i think that's really outrageous. >> i think the answer is simple. i've been saying this. set up a hotline. any vet that has been neglected, get their name, get back to them the next day. get them to a hospital so they're taken care of. sally, you lost your father-in-law because he was not treated well at that very same phoenix va. >> yes. >> tell us what happened. >> a gallon of blood over and over and he was dismissed like an animal. they didn't take care of him. they were nasty. they told me it was unnecessary to bring that jug of blood in. that was

sally barnes breen joins us, her father-in-law, a navy veteran died of bladder cancer whilst awaiting an appointment to see a va dr.. and also the director of the legions national legislative division who attended congress. they called for the resignation of the visit a secretary and others. sally, sorry about your father-in-law, allegations are appalling. you are your father-in-law's primary carer, he had bladder cancer and refused treatment. he was told to see his primary care doctor, he waited for months, and you didn't get a call from the hospital until after he died. >> correct. administration? >> yes. >> why. what should have been done? they should have given him a list. why was it hard to get him an appointment? >> he was on a secret list. >> a list that shunted people aside and hid them so they could establish that people were seen more quickly that they were? >> correct. they made bonuses off well. >> lewis, the secretary said he was mad as hell, qualifying saying he was aware of a number of isolated cases where there is evidence. he promised an investigation, but said that t

sally barnes breen joins me from arizona. thank you for joining me. tell me about your family's story. >> well, pop served in the navy and he served for four years and he sweared by the va because in brooklyn that's where he was taken care of he had bladder cancer that was taken care of and doing pretty well. he had a prosthetic leg, one leg removed and one had stents. he honored the va hospital down in brooklyn, wouldn't go nowhere else. we had to bring him here because my husband's brother died. and when we brought him here on september 28th, he had suffered -- he was bleeding through the urine and he was having a hard time getting up. so we called to go to banner health, no, i want to go to the va. i brought him there, me and my husband teddy. we brought a gallon jug with us, sister i'llized if he had to go to the bathroom he wouldn't have to struggle, we would take him in the men's room and he would pass the urine without getting up. the wait was very, very extremely long. he had frequent urination because that's the problem we were having with hi

sally barnes green lost her father-in-law thomas breen, only 70 years old and navy veteran and died of cancer last november. he blames his death on the va hospital in phoenix, at least the family does. thanks for joining us, tell me what happened. it was a pretty stark reality for you trying to get primary care for your father-in-law and it came too late. >> thank you for having me. yes, i hold responsible the va and presidency and everybody involved. it doesn't appease me at all in the least that they fired everybody. no. they need to fix the va now because people are still in the emergency room suffering try to get an appointment. that's one. two, firing them, yes. okay, but what about the criminal charges of the neglect, lack of care and poor quality of care and mistreatment? he wasn't an animal. he had a gallon blood that was the witness of what was going on. he stated these words, help me, i used to have cancer in brooklyn and fixed that problem. i'm scared. help me. what do they do? they dismiss him like an animal. he served his country. you're going to tell me he's not a human b