ms. reynolds. what would you say are the biggest barriers that your clients are trying to face, and they're trying to come out of poverty, what is the biggest challenge? >> that leap. 80% are working. but they're just the working poor. they don't make enough to get out of poverty. yet they make too much to qualify for any governmental assistance. and too often the federal system incentivizes people not to work and to backslide because you've become -- it's financially better. they're more financially astute about how that should look. as the thing that would be more beneficial is an incremental decrease as well as losing benefits as well as the case management that could more quickly work hand in hand with families to remove the barriers to get them where they need to go. i say that anybody that comes to services should be treated with compassion, dignity. i do believe accountability is incredibly important. i think support is incredibly important. i learned how to balance a checkbook from my fathe

ms. reynolds. what would you say are the biggest barriers that your clients are trying to face, and they're trying to come out of poverty, what is the biggest challenge? >> that leap. 80% are working. but they're just the working poor. they don't make enough to get out of poverty. yet they make too much to qualify for any governmental assistance. and too often the federal system incentivizes people not to work and to backslide because you've become -- it's financially better. they're more financially astute about how that should look. as the thing that would be more beneficial is an incremental decrease as well as losing benefits as well as the case management that could more quickly work hand in hand with families to remove the barriers to get them where they need to go. i say that anybody that comes to services should be treated with compassion, dignity. i do believe accountability is incredibly important. i think support is incredibly important. i learned how to balance a checkbook from my fathe

ms. reynolds, the case management approach. certainly agree with america works which recently came to milwaukee, some of the things that you do. but be clear, when they talk about flexibility they're talking about cutting the $299 billion medicaid program that you may need in order to help situational or generational poverty or the infermed or disabled people. the testimony you read for us, ms. tiller, the young woman -- i think she was probably still on medicaid after she got her job at the fast food restaurant. so you, you know, i n'