. >> americare health and nutrition, how are you today? [ screaming ] >> how an incoming call may have helped to save a woman's life from a terrible crime. >>> and you've heard a whole lot about deflated footballs but there may be some other tricky business going on preventing the patriots from getting a good night's sleep. our super fans weigh in. >>> plus two more reasons you can thank kenny g. as if there weren't enough already. smooth jazz even smoother drinks. why the sax man says one coffee company should thank their lucky stars for their success. ... ... @! you total your brand new car. nobody's hurt,but there will still be pain. it comes when your insurance company says they'll only pay three-quarters of what it takes to replace it. what are you supposed to do, drive three-quarters of a car? now if you had a liberty mutual new car replacement, you'd get your whole car back. i guess they don't want you driving around on three wheels. smart. new car replacement is just one of the features that come standard with a base liberty mutual

. >> americare health and nutrition, how are you today? >> reporter: that greeting is a call they won't soon forget. >> she said he need to hear this. this is no joke. this woman is getting hit. >> reporter: when tina, a supervisor, got on the lining, she heard a woman getting attacked. [ screaming ] >> help me. [ breathing heavy ] >> it was very, very frightening. the lady was helpless. you could actually hear the blows as if he was hitting a punching bag and she was terrifed. >> reporter: garcia's boss then steps in recording the call and holding it open for 15 to 20 minutes while they called police more than 900 miles away in or gone where the woman -- oregon where the woman lives. sheriff's deputies tracked down her home and arrested her ex- boyfriend. >> as far as i'm concerned, the people in that room, we were the only lifeline even though we were states and states away. we wanted to get this young lady some help. >> reporter: the victim told police he had a gun and the phone was in her back pocket the entire time. it was a call... >

>> reporter: greeting started a call that workers in this las vegas americare health and nutrition officeoon forget. >> she said, you need to hear this. i think -- this is no joke. something is happening. this lady is getting hit. >> reporter: when the supervisor got on the line she heard a woman getting attacked. [ screaming and crying ] >> stop it! please, please! >> get off! >> it was very, very frightening. it was helpless. you could hear the blows after if he was hitting a punching bag and she was terrified. >> reporter: garcia's boss then stepped in recording the call and holding it open for 15 to 20 minutes while they called police more than 900 miles away in oregon where the woman lives. sheriff's deputies tracked down her home and arrested her, boyfriend walter. >> as far as i was concerned, the people in that room, we were the only lifeline, even though we were states and states away. we wanted to get this young lady some help. >> reporter: the victim told police the man had a gun and that her phone was in her back pocket the entire time. it was a call -- >> feel like it was alm

complacent and anxious people or is it rather that each individual should have a little of both americares or? >> guest: it's a great question and the data doesn't ever find enough to answer that question. i will speculate based on experience. for a leader to have a degree of anxiety i think is absolutely indispensable. not what it translates to an anxious workplace but in the sense that the leader who has basically a sense of well-being and is going to be okay is also thinking this might go wrong, that we have a plan to launch a product and am i now work for the following reasons and are we investigating that or a public official who is developing some environmental programs ought to be thinking this is going to have an adverse effect on small business and what can we do to cover that? is this going to have adverse effects on economic growth? >> we have the timing right? questions like that so for leaders to be thinking about downsides basically every day is really good so long as it doesn't swallow them up. it's going to be demoralizing. within a group there is probably some importance i

. >> americare. how are you today?lemarketer was making a routine sales call. >> the woman who answered the phone wasn't ignoring the telephone. she was crying for help. oh, please please please help me. >> work es at the call center could hear the woman being attacked. >> get up. >> you could actually hear the blows as if he was hitting a punching bag. >> the call center kept the line open as police tracked her location. the county deputies arrived on the scene and found the man holding the woman's neck while she gasped for air. he was charged with assault menacing and strangulation. >> we were the only lifeline. even though we were states and states away we wanted to get this young lady away. >> wow. what an incredible story. >> indeed. >> and that they did something about it. that they stood on the line and got authorities. >> very good. >>> the government could be sending you a noisy neighbor. up next why efforts to make air travel more efficient is running into a wall of protests from angry homeowners. you're watc

. >> americare health and nutrition. how are you today?er: a las vegas telemarketer makig a routine sales call. >> the young lady never said hello. >> reporter: the woman who answer md the phone wasn't ignoring the telemarketer crying for help. >> help! help me! oh, please -- please -- >> reporter: workers at the call center could hear the woman being attacked. >> get up! >> reporter: you could actually hear the blow as if he was hitting a punching bag. >> reporter: the call center kept the line open and police tracked her location. the county deputy ace riveding on the scene and found walter holding the woman's neck as she gasped for air. he was charged with fourth-degree assault, menacing and strangulation. >> as far as i was concerned and the people in that room we were the only lifeline, even though we were states and states away we wanted to get this young lady some help. >> reporter: for cbs "this morning," vanessa murphy las vegas. >> wow. what an incredible story. >> indeed. >> and they did something about it. stayed on the line an