reporter: christian zingg is a calming influence in these teenagers' fractured world. ken false hopes, but he works tirelessly to strengthen their belief in themselves and the future. christian: manchester united have won the champions league a few times. but in basel yesterday, basel won. you're like the fc basel. of course you're at a disadvantage, but believe in your opportunities and take every chance you get. anna: i think what's most important about this film is the hope it conveys, and that sometimes it doesn't take much to generate hope. and if you have hope, you can suddenly find a way, and make a lot out of very little. nazlije: i'd like an apprenticeship as a health and social work assistant. reporter: after countless rejections, nazlije lands a work -- lands end internship -- lands and internship with prospects of an apprenticeship as a geriatric nurse. ehsanullah is allowed to stay in switzerland. his appeal against the rejection of his asylum request is successful. he now attends the school regularly again. at the end, christian zingg sends his protegÉs ou