. >> reporter: for 40-year-old ramel hagan, it was a 991 -- a 911 call that meant life or death. >> his sugar was up. they said it was some kind of bacteria and a bad strain of pneumonia. >> reporter: he was already in a medically induced coma by the time doctors figured out he had legionnaires disease, just in time to save him. the epidemic blamed for three more lives, the death toll rising to 7, with another 81 infected. so many people packed in to a town hall meeting on doctors had to go outside to answer questions from those who couldn't make it in. turns out even the experts are stumped. >> why this big of an outbreak with this many people who have suffered in just these neighborhoods? we don't know the answer right now. >> health officials say they've tracked the bacteria to mist from as many as five cooling towers. workers have decontaminated all five towers but it can take as long as 10 days between exposure and onset of symptoms. they expect more cases to emerge before the numbers finally fall. vivian says ramel has turned the corner. he's off the ventilator but it will be a lo