it's a claim sternberg denies, but the guard also admitted that sternberg's unit failed to initiate an l.o.d. investigation for an alleged injury that happened back in august of 2011. the report was not started until march of 2013. >> are you surprised to know that mr. sternberg is frustrated with the system? >> not after speaking with him, no, sir. >> the guard designated lieutenant alan downey to investigate one of sternberg's l.o.d.s. we've learned it was overdue before it crossed downey's desk. >> i could see from the documents dated years ago that i knew that this was a long time in the making. >> help me understand why this hasn't been resolved in more than four years. >> i wish i had a good answer for you other than my suspicion all along has been that this is a systemic problem. >> california guard records obtained by nbc bay area provide insight into the delay. this february 2013 memo includes california has over 1,300 overdue lods and is the highest number of lods by name state in the nation. a weekly snapshot shows in february 2015 up to 88% of all lods were overdue. >> i'm

it's a claim sternberg denies. but the guard also admitted that sternberg's unit failed to initiate an l.o.d. investigation for an alleged injury that happened back in august of 2011. the report was not started until march of 2013. are you surprised to note mr. sternberg is frustrated with the system? >> not after speaking with him. >> reporter: the guard designated lieutenant downey to investigate one of sternberg's l.o.d.s. we learned it was overdue before it even crossed his desk. >> i can see from the documents dated years ago that i knew that this was a long time in the making. >> reporter: help me under why this hasn't been resolved in more than four years? >> i wish i had a good answer for you other than my suspicion all along is this is a systemic problem. >> reporter: what your saying? >> i'm saying that this process is completely broken and does not work for anyone. >> reporter: california guard records obtained by nbc bay area provide insight into the delays. this february 2013 memo includes california h

>> yes. >> now, michael sternberg finally received an answer about some of his l.o.d.s.investigation, the guard issued a series of decisions in july and august. 4 1/2 years after sternberg says he submitted the request. ultimately, his l.o.d.s were deposited. you know plans to appeal. now, the guard has acknowledged it has problems meeting deadlines, but says it has reduced the overdue l.o.d.s by 70%. the guard says it is now taking steps to address the delays, but declined to provide any specifics. finally, we do plan to ask questions to general baldwin. more to come. >> waiting all that time and then to have them denied after four years? >> they served our country. why can't they get answers? that's what our investigation asks tonight. >> thank you very much, tony. if you have a tip for tony tony or anyone in our investigative unit, give us a call. 1-888-the 96-tips. >>> let's turn things over to chief meteorologist jefr rr anieri. >> we have some great wlr coming our way as we head throughout the next five days, despite the fact that we need that rainfall so bad. let'

it's a claim sternberg denies. but the guard admitted that sternberg's unit failed to initiate l.o.d. investigation for an alleged injury that happened back in august of 2011. the report was not started until march of 2013. are you surprised to know mr. sternberg is frustrated with the system? >> not after speaking with him, no, sir. >> reporter: the guard designated lieutenant allen downey to investigate one of the l.o.d.s. we've learned, it was overdue before it even crossed downey's desk. >> i can see from the document dated, years ago, that i knew that this was a long time in the making. >> reporter: help me understand why this hasn't been resolved in more than four years. >> i wish i had a good answer for you other than my suspicion all along has been this is a systemic problem. >> reporter: what are you saying? >> i'm saying that this process is completely broken and does not work for anyone. >> reporter: california guard records obtained by nbc bay area provide insight into the delays. this february 2013 mem

sternberg is frustrated with the system? >> not after speaking with him, no, sir. >> the guard designated lieutenant allen downey to investigate one of the l.o.d.s. we've learned it was overdue before it even crossed downey's desk. >> i can see from the document dated years ago that i knew that this was a long time in the making. >> help me understand why this hasn't been resolved in more than four years. >> i wish i had a good answer for you other than my suspicion all along has been that this is a systemic problem. >> what are you saying? >> i'm saying that this process is completely broken and does not work for anyone. >> california guard records obtained by nbc bay area provide insight into the delays. this february 2013 memo includes california has over 1300 overdue lods and is the highest number of l.o.d.s by any state in the nation. a weekly snapshot shows in february 2015, up to 88% of all l.o.d.s were overdue. >> i'm not surprised. doesn't even shock them. it's status quo. >> this is the business manager for the uni

. >> adam sternberg writes this title store live nude girls typewriter in the de blasio era.imes square, the one midwifeed into existence in the '90s by rudy guiliani and michael eisner, the one that now welcomes more than 39 million tourist as years roughly equivalent to the population of poland, the one we associate more with micky mouse than ratsorizzo is disneyfied. this is almost never meant as compliment. the fur error over the naked ladies with painted bosoms. >> this is pre-guiliani. times square was a mangy place where you would never wander with your children. the idea was disney was coming in -- >> to make it happy. >> to replace all the strip clubs. now the two have parted but what strip clubs are out on the street. >> well -- >> painted bosoms. >> are they disney characters? >> stay away from that. what's going on in times square? mika get out of the way. what's going on in times square >> there's a rise of these costumed characters. you have these disney characters who are, offer to pose for money. they ask you for tips. and to be fair the majority of them are q