they even waived the requirement of a high school diploma for miguel ramirez and he says pay a decente. >> this job is very tedious. you feel like you're getting nowhere. it doesn't make you feel very successful or proud of myself. i want to do something more. >> reporter: call centers do report a high turnover. and living in mexico, where many people struggle with life's more basic needs, vivivienna says it was hard for her to deal with what she saw as trivial concerns. >> i couldn't handle the calls. i was like, "oh my god, these people, why are they just complaining about their dish service." like, really? so i'm just like, man, like, i used to be one of those people, like that really bothers me and i cannot do this job. >> reporter: she now works as a transportation dispatcher and lives with her parents. her mother, patrice hidalgo says on a fraction of their former income, life is difficult. >> ( translated ): here because of my age i can't get a job and the security situation is not good. it's much worse now in mexico than it was before we left. >> reporter: and the security sit