anna: she called diane wilson for help. diane: nothing more frustrating than when you buy a new appliance and expect it to be problem free -- instead, this woman dealt with frustration out of -- after frustration. a lot of features nancy marrow liked when she bought this new samsung fridge raider -- refrigerator. >> except it doesn't work. diane: that's a major problem. since the appliance is only six months old. >> about the middle of january, everything just started falling out. diane: the unit stopped cooling. since it was under warranty, she got in touch with samsung and a technician repaired it. but not for long. >> it did not work. diane: another technician came out. >> they said it was not repairable. good news, you are getting a new refrigerator. diane: that seemed like good news, but approval for the new fridge was taking its time. >> we have been living out of the cooler. diane: coolers on the porches, the only thing nancy has to keep all of her food and drinks cool. >> almost a month now. diane: after weeks of wa

andrea: diane wilson with a warning just ahead. plus, a new resident at the north carolina zoo. anna: right now at papa john's, get one of our best deals ever.... you can get any large pizza with up to five toppings pile on your favorites with up to five toppings for just $9.99 better ingredients. better pizza. anna: now to stories making headlines across the state, including a couple charged with killing their baby. andrea: and a new arrival at the zoo. anna: let's start in kingston where this couple is charged with killing their five-month-old baby. arrested yesterday for the death of austan potter last april. the baby was found unconscious, in an autopsy found that austen died off that her child syndrome. andrea: the state school board discussed the annual report yesterday. most cases were drug or alcohol possession -- dangerous or the total of 200 incidents. the report also showed an 8% increase in the state dropout rate, though that number is still half what it was a decade ago. anna: greensboro could have the state's biggest skyscraper outside charlotte. a developer recent

andrea: after waiting months, she got in touch with diane wilson.

anna: a problem for diane wilson. diane: these are popular, no credit balance, and use it when you want. but, they could not get access to their money. >> a prepaid credit card. their address to qualify. >> they would not deliver to her home address -- apo address, so they used her home address. diane: they were fine with that and activated the rush card. >> i called them and said i could not remember my pin numbers. diane: it she tried to reset it was not that easy. >> we turned in an id card and different information to prove my mom was who's -- who she said diane: they were not comfortable giving their social security card. >> that is ridiculous. diane: not having access to her money, she got in touch with me. it did not take long, and her mom had the money back. anna: that is what we like to hear. they say that social security cards are an important way to prevent fraud from happening. she no longer uses that card. i would not make that mistake as a troubleshooter. joel: a troubleshooter does not create more troubl

diane wilson is in our newsroom right now with your calls that are being answered. diane: they are being answered. we have had volunteers here for we want you to call us, the number right there on the screen. they have been fielding questions all day. where is my polling place? if i don't have an id, can i still vote? what is important, is that you do get out and vote. the polls are open until 7:30 this evening. most of the questions we are getting revolved around the polling places. you need to find out what your polling places. just go to this easy website, vote411.com. that has all the information for you, even maps and directions to the locations. elections will hold a special emergency public meeting via teleconference, if it is going to extend any of the polling place locations beyond 7:30, because they have had some delays. they could possibly extended. so we will find out if that is going to happen a 6:30 tonight, hopefully. but if you have questions call the number on your screen. we will be here until 6:30 to answer any questions you may have. joel: trouble

she is the troubleshooter, diane wilson. eyewitness news continues. tisha: her son was hours away from being the audit and steve: he has just been given a slight reprieve. the major development unfolding today. tisha: law enforcement says there isn't a buffer zone when it comes to speeding. deal with a company turning page and poultry waste into electricity. where th all across america families are coming back to time warner cable for a whole new experience. we came back for internet speeds so fast oh she's impressed. we're catching up on movies and shows on demand just as fast as we can watch them. twc's home wifi is so strong we can use all our devices at the same time. come back today. you'll get 100 meg internet, tv, phone and more for $89.99 a month. and ask how you could get a $300 reward card. call now. steve: a glimmer of hope for the family and thousands of has in delayed. an appeals board granting a stay. steve: #brantford -- andrea in brantford with the turnaround. acostabe very powerful for my son, for

andrea: after waiting months, she got in touch with diane wilson. what was supposed to take two months took six months. we are not talking about -- this handicap accessible vehicle is in need for this young man. aaron suffers from muscular dystrophy and getting around is becoming difficult. >> it is harder and harder for him to slide in and out of the car. and harder and harder for me to lift up his scooter. diane: after years of researching, his mom found a handicap accessible via call that works for him to she went to this business and inside the sales rep told her all about altering conversion. >> we have a of suv - a new line of suv we can do. they had modified it. diane: she bought a brand-new chevy traverse. in july she drove it all the way to headquarters in indiana. and put down five grand so they she said it was supposed to take six weeks. >> we'll get the fuel tank and he will take a week to two tops after that. diane: with being told were was a must on, the state -- paid atc the remaining $15,000 owed. despite being paid in full, the suv

diane wilson is here with more. reporter: you know, kids' birthday parties are pretty special for them. this mom booked the play place her daughter requested. but when they showed up, a big surprise. >> i was like, oh, no. reporter: a big oh, no when play nation for her daughter's sixth birthday party. >> saw that there was a note saying that they are permanently closed. so at that point i stopped breathing. reporter: scrambling to find somewhere else to have the party. as 25 kids were not far away, thinking they would be celebrating kendra's daughter's birthday at the indoor playground. instead, play nation shut its doors with no notice. leaving those like kendra, who already booked and paid a $100 deposit for parties, with no place to celebrate. >> why not just call us and tell news is or email us, if you didn't want to deal with us directly. to tell us that we're not going to be open. so then we would have been able to have a backup plan. reporter: the quick thinking mom alerted all party goers that she moved the

steve: we have a consumer alert, diane wilson with internet auction sites that are easy to use for buyers and sellers. a top d.c. judge. why many say a confirmation hearing just won't happen. chris hohmann is here as we try to break a record. chris: we are getting so close. we will know whether we tied either way, very warm read average high is 63. it gradually cools down. by the week and it is going to feel like january. we have all the details like that coming up. joel: we are getting march madness kicked off with the tar heels and the blue devils next at 5:00. joel: thank you. uber is getting family friendly. the popular ridesharing company is launching a family profile option that lets multiple drivers bill to the same credit card. you can add a family profile. the service is available in atlanta, dallas and phoenix. anna: a great way to keep tabs on your kids. joel: an uptick and local house fires this month has the red cross putting out a warning. and still on the run with havertys furniture, your home can be perfect. even when life isn't the spring home event is happening now. how

diane wilson on the case. you will see what happened at chris is watching what could be a stormy night. how are things looking right now? chris: a couple of showers around, nothing severe by any stretch. that could change as a disturbance moves overhead. we will timeout the threat, showers, storms, and other threats we may see this evening and the warm and dry election day in just a bit. >> we will have all the news happening straight ahead at 5:00. joel: see you very soon, steve. thank you. it is a big night for fans of "the bachelor." he is set to make his final choi in love with them. he says that he's found the one. you can watch the two-hour 11 starting at 8:00. following the finale and the after the rose special, the star of "the bachelorette" will be announced. it might be lauren or jojo, whoever does not get there. he's in a lot of love with two women and we will get to the bottom of it tonight. still ahead, a woman steals an ambulance. wait until you hear why she said she did it. anna: a father's choi