wonda rivera had the same problem. they have to show a lot of patience and proof. >> i am prepared. >> reporter: and she should be prepared. for the past couple of days, these lines have been long and slow. >> since about 9:30 but this is my second day. i was here on monday, sat until they closed and got right here and they closed the door and that was it. of the lines at the tampa taxpayer assistance center and regret the backup. why the backup? cause. taxpayers not pleased at all. >>> they better have a better system. are they short staffed but this is ridiculous. sent tam of a lot of people. the irs statement that i got went on to say that since 2010 they were some $900 million ahead of reduced budget of $900 million and that meant they were down by 18,000 employees in the past six years. >>> i'm still concerned about the people that had the identity theft. we talk about it being a problem. there's the evidence. what do you do here, rod? >> you know what, and just to put a personal spin on this. i understand what th