. >> reporter: toliver cares for her mother around the clock. imagene patrick has dementia so when brenda goes to work, her mother attends a day program for citizens living with the disease. >> she forgets everything day by day. she's not able to take care of herself independently. >> reporter: toliver says her mother was picked ambulette driver in jamaica queens monday morning. she says the driver dropped her mother off at the wrong building. >> you okay? >> reporter: and failed to hand her over to a qualified staff member at parker jewish facility in new hyde park. ms. patrick's children do not know exactly what happened during the hour and a half that she was missing. what they do know is she was found about a mile away along this busy street by a good samaritan. >> if it had been one of those days we had last week when it and she's about 110 pounds and she's with a walker, she would have passed out and there was no way she would have been able to make it any further. >> reporter: rainbow transportation explained in a statement, we never leav