. >> heinz gerig teaches swiss manners to refugees in zurich.ocal government finances the course. the slogan here is not "we can do it request, as in germany, but rather you must do it -- compete with all the other job-seekers in switzerland. >> no one here is just waiting for yoyou to turn up. you will only be successful if you are better than the other 300,000 people out there. then you will find a job. >> these 15alreaeady lived in switzerland for refugees have a few years. it is huge mix of people -- some exot read, others are academics. the goal is to help them excel. it's a year-long training course in the catering trade. hygiene is especially important, and often quite new for them. >> now to the toilets. you are not allowed to stand on them they are not built for people to stand on them. you have to sit on them. >> here in switzerland, quickly adapting to the country's customoms is the key to success. they used to be explained right there at the border crossings. >> it used to be that people were given information about using toilets, sh