. >>> do you dread the idea ofremodeling? one horror story and how to >>> you. kitchen and bathroom remodels often return 70 to 80%, if done wrong it can be costly. we're looking at one project wrong so yours can go right. >> reporter: she dreamed of having a master bath in place over the summer. her dream became a nightmare. >> i didn't realize how different it was, until it started to leak and you figured out that the underneath part was not as pretty. >> reporter: the tub leaked, fixtures fell off -- not what they expected figure cost. >> people don't have the same quality to remodel. >> reporter: they then hired john -- >> one of the key issues that goes wrong is lack of communication. sometimes that is an oversight and you don't worry that you have someone that you can mind. because speaking your mind early will solve a lot of problems. >> reporter: they checked with a few companies, and the choice to come at the lowest bid came at a cost. >> you have to take the time to do a lot of research. >> angie says you need to get at least 3 estimates, but don't onl