. >> esthetician stacy clark doesn't meet every sales rep who works through her door but denise madeession. >> some sales rep are better than others. they know when to help push you. they know what products work in your office and look at your needs. >> denise is exactly the kind of person the doctor needed when he started the boise, idaho, skin care company. >> there is no substitute for having someone representing your company walking into an office, introducing that potential account to your concept. >> she gets the importance of face-to-face meetings and making personal connections with clients like chip and stacy. >> you never know what anybody is going to ask. you have to know the answer or be able to say, i'm not sure about that, but i can get the answer for you. >> dr. carl's sales team was born out of necessity. >> as i observed the pharmaceutical industry, it struck me that a business model could be done more efficiently. it was the best option because that was the way we were going to be able to provide the customer service and the education that was needed. >> after decid