with me is reg walker, a ticket fraud expert and operations manager at iridium consultancy, which tackles major uk gig venues. it sounds like this is quite different from what we grew up with. i think, with the advent of the internet, it was a massively changed landscape, and the stereotypical arthur daley typed out on the streets are less of a problem now than people on the internet. how do these so—called bots actually work? many people will be starting to face what they think barriers to the bots, saying you have to copy down a piece of writing or identify a photo? it is very simple, touts have coders make custom—made programmes for them, custom—made software which targets primary ticketing systems. this system has security bypass features in, they are relatively simple for the bots to get around, and now we are seeing more complex bypasses, which your card details should match the address being given. do you believe it is an issue that can be tackled, and that these kind of fines could work?|j that can be tackled, and that these kind of fines could work? i think it isa kind of fines c