because we are proactively enrolling customer and communicating with customers. and we are competing for customers. water enterprise, does not really do any of those, functions and now they have different educational and marketing opportunities and investigation buzz they are different with what we are doing with clean power sf. and so i think that over all advertising clotteral, direct mail and, i do believe that clean power sf has a larger marketing budget than kind of like the equivalent functions in the water team at the sfpuc. >> great. >> yes. >> sure. thank you so much. >> sure. >> for the presentation. >> thank you. >> i just wanted to tell my own personal story. in the context of the president trump and his administration's dismantling of the epa and a roll back of all of the progress that we have had around protecting our climate. when i signed up for the super green plan, i just had to say that the satisfaction that i had knowing that this little act of resistance and fighting back and knowing that 100 percent of my energy is coming from renewable ener

with a clean power sf customer under existing rates and clean power sf customer under proposed rates , and you can see that under the proposed rates, there will be a clean power sf customer for both green and super green product, will pay slightly less than a pg&e customer. so i'm happy to answer any questions. >> going back to slide 10, the super green rate premium versus pg&e solar choice. you say a rates premium. >> and that is the premium over the green products. to have the green rates, plus the premium is the cost. >> it's the super green >> however it's expressed as a premium above the cost of the green product. >> okay. is it good to be high or low? >> it's better to be lower than pg&e in terms of a competitive issue >> for the power you purchased or power that you put back into the grid. >> this is for power we sell to our clean power sf customers that's what percent renewable. >> okay. a customer with solar is generating into the grade, they get paid the same price that they pay when they took the power from the grid? is that- >> good afternoon mike himes. you are referring

a wells fargo customer. i'm wondering with all that is would it be it -- smart to switch financial institutions? if you i answer more have another question, happy to start with that one if you'd like. ahead, laura. guest: okay, yeah, i wouldn't have advice about that, i've lot of people that either right away in september announced nes were and the scandal came to light or even now that have switched banks. know, there's certainly others out there that would be your business. i'm sure the c.e.o. at wells fargo would not be happy to see you leave and the company has there aren't too many people anymore switching banks, but we have seen, they report how many new checking accounts and credit cards are opened and also how and the omers leave numbers have been getting better, but certainly other the u.s., we have a lot of them out to get your business. host: okay, jerry from chandler, arizona, on the republican line. hi, jerry. morning.es, good what happened is when i first to chandler, i opened up an account wit

that's the late forest pg&e. 1:00 p.m., 95,000 customers without any customers. >> we started this newscast talking to christie smith our reporter there who is right outside the substation in san francisco. it's about about 25 minutes now. christie, what's changed? >> well, i can tell you when we first arrived we can smell sort of an electrical, maybe a burning electrical smell in the air, an i don't smell that anymore, but the situation is much the same. this is the sub station, and right now pg&e has a number of crews out here. in fact, more of them keep arriving. we try to get an update for them and they told us they were gathering information and would give us an update as soon as they have information and haven't said anything yet. we did hear from firefighters, and what they told us they are dealing with inside the building is some sort of insulation that was smouldering, an they were trying to smother it, and they were bringing in sort of some specialized equipment to try to deal with that. we're not hearing of any sort of injuries, that sort of thing and as you said 95,000 customers

>> i wouldn't say they were regular customers. president obama was here a couple of times and michelle obama did come here for a signing, and the clintons popped in a few times. and president clinton did a few signs and we did an event off-site, a very large event for hillary clinton's last book. but look, i think we would welcome president donald trump. we've been hoping with vice president pence was living not too far away from the store here, before he moved into the vice presidents presidents, we were hoping he would stop by. never did but never too late. >> i think would be great if donald trump came to indie bookstore. and ours -- any bookstore. that would be a good sign to me, of many things. >> if people want to be involved in the teach-ins, watch on facebook what's the best way to get this information? >> you can find on a website. as soon as we have a date we put it out there. you can sign up for our weekly e-mails which blast out to many, many people and we always announce them there. so those are probably the best ways

back around the customer?eally make it about that person and not lifetime of the conversations that you have with them -- and that lifetime of the conversations that you have with them so you can engender greater loyalty. perhaps an oracle or a salesforce. nemies? friends -- frie are you working alongside them? joseph colon the products they the are very -- joseph: products they have are very case and ticket based. anything related to their service products, those are things we are typically competing with. they have core platforms, order management products. those are products to integrate with. it's more of a co-optation in those areas. caroline: where are you at the moment? can you give us a sense of who your clients are? can you name any by name or tell us which sectors or regions? joseph: we are an early stage company still. we are about 50 people in san francisco. our focus is on the mid to large enterprise. we are working with companies in the commerce and retail sector, travel and leisure, hotels, and

each customer's order. that turned out to be the wrong decision. >> when we started with the agency, everything was great. but pretty soon after maybe two or three weeks, the project management wasn't there. no matter how much we told them, here is the scope, here is how much it involves, they kept misreading it. >> reporter: they got a website, it wasn't even close to what they had hoped it would be and the way the site was built made it impossible to make changes on their own. they tried a different agency thinking the first experience was just a fluke. >> it ended up being even worse, if you can imagine that. we were such a small client to them they didn't respond to any questions. they pretty much said, yeah, we got it. went away, delivered something completely wrong. >> jennifer and adam were done. they realized they weren't a big enough of a project to be in a priority list. they needed to invest in a smarter way. >> the benefit of having a ton of employees or contractors you are in contact with a lot

i am your customer. am the person running around before a birthday party to find any paper in my house to wrap something in. if i had a stack of those, that would be great. let's start with you na. >> nine for the product, and the pitch. i am your ideal customer. i don't have time or the style to make it look that gorgeous. it's a perfect one for me. 7.5 because i don't know what you want from me. how can i help this person. that was the only thing, really. >> okay. >> i gave your product an eight. i needed this product a couple days ago. i already know it could have been useful. i didn't give it a ten because i'm not sure if, in the store, i would think, in the store i would think i should buy this over bags and tissue paper. i gave the pitch a six because i love everything you explained about why the product was great, but i didn't quite understand the market potential and i didn't have a place for the $250,000 versus the opportunity to make money. >> we with could have got to that, yes. >> we get this

how to respond to what we are hearing from customers in the aftermath of the election. so you know, there are a lot of varying responses. bookstores are not all responding the same way. they are taking cues from the community and many bookstores are very different kinds of communities around the country some are left-leaning, some are right-leaning, some are very mixed. so we talked about other teachings, maybe not even call.but, the kinds of forms going on. and other sorts of reactions. >> a customer walks in and says, i want to understand donald trump better. what is one book you would recommend? >> they can read david cay johnston's book on dumb report or mark fisher also did one about donald trump. those are good books to start with if you want to understand through the biography and the patterns of donald trump. >> other books that are doing very well or books that are about segments of the population that voted for donald trump. jd vance, white trash, nancy eisenberg. there are several. strangers in their own land. >> do you sell part of the deal? can someone come

find out how this pennsylvania golf course did it without losing customers. that plus five spending hats to make your company more profitable and efficient all coming up next on "your business". >> . ♪ >>> hi, everybody, remember to "your business", the show dedicated to helping your growing business. many entrepreneurs are embracing the internet to boost sales but to say that everyone is doing it would be wrong. a virginia entrepreneur refuses to set up shop online because she believes that would be doing her business and clients a disservice. this yarn store owner prefers to interact with her customers on the phone, by e-mail or face to face any day of the week instead of trying to manage her sales through a website. >> i really don't want anything to do with selling online. i don't want to process web orders, it's not the nature of what i set out to do. >> danielle already knows what other business owners say about her. >> they absolutely think i'm crazy. >> the creator e eor is used to head shaking and puzzled looks from her peers. >> it's suggested almos

timings of decisions for customers, but, may 1 of 2013 is when t-mobile u.s. launched.nd very importantly, 16 out of 16 quarters we have added over a million net adds. we have had consistent growth, and whether it's an upquarter or a downquarter, whether it's highly competitive or not, our growth continues. i'm very pleased that we now have over 73 million customers, we took the mother lode in the spectrum option. we enter it from a great position of brand strength of customer strength and growth and now with a network that covers with spectrum every single inch of the united states in a very deep way. >> jim, why don't we still talk about mergers then? if you got the network, if you got the growth, shouldn't the other guys be merging in order to take on you? why do you even have to think about the concept? >> that's a great way to look at it. here's what i would tell you, this industry, if you think about the wireless players and the cable players and the internet players on the side and you think about amazon and you think about where things are going, you can see tha

you know, where we engage with customers on a whole variety of solutions that touch that customer's customer, whether it's a retailer in creating a more engaging digital experience, a bank in creating, you know, a high speed trading platform for that bank, telco, and kind of the volumes of data and the complexity of the scenarios we're solving in many cases are appealing to hard-core engineers. >> tibco went private in late 2014. how has that affected your ability to manage and grow the business? and how has that affected your ability to attract and retain talent? >> it changes things a little bit. two very positive things, one, we have what i think is a very progressive private equity sponsor in vista equity partners. and they believe in the growth story of tibco. the second thing that it's enabled us to do, not being a public company with all the same sort of exposures of a public company, we can make some longer term bets. we can think a little bit more long term about what we're investing in, which products really matter, build for the future. that's very much what we've been doing over

>> there were approximately 88,000 customers without power. there was a system failure that resulted in a fire. we were working safely and as quickly as possible to address those issues. and as we learned more about what happened, we'll be able to provide additional information about that. but our top priority is always going to be the safety of the folks that are in the community, our responders, along with our partners here at the city. and we are working with fire department during this process to make sure that our teams were safe who were going into the areas as well as the fire department themselves. we were making sure we were doing a safe and reliable job on this situation. >> one of the 85,000 people restored, where did that power come from? was it rerouted or -- around this truck conversation? >> there are a number of ways it is brought back in. there is rerouting, there are repairs. we're going to continue to do that to get everybody back on until this afternoon, until later this afternoon, yes. >> the power station is functional [

is a big customer. they have to diversify. the strategy of customers trying to diversify and spending on different cloud services is positive for microsoft, amazon, and google. looking at social media, we have twitter coming up. that's not an overly excited expectation for the week. near record lows for twitter. >> if you look at expectations, it's a 14% revenue decline, the lowest it has ever been. twitter needs to show stabilization in user growth. our advertisers defect in from the platform? is the competition coming from snapchat and instagram? is that helping revenue growth maintain position or is this going to be a downhill batter -- ?ownhill battle expectations are very low as it is, so if they cannot meet expectations, that would give you a signal that they are not able to convince advertisers. caroline: $508 million expecting. fiscal one has not been looking too pretty for twitter. thank you. great conversation. from bloomberg intelligence, now, a story we are watching, delivery hero is weighing an initial public offe

but customers were reluctant ton visit the business of an outsider. after hearing complaints about the price of official repair shops for foreign luxury cars, he decided to specialize in repairing imports and maintained affordable quality service. having worked in cities all over china, he was often looked down upon. after opening his store in shanghai, he's received eviction notices three times because of urban development as shanghai rearranges zones where migrant workers do his company currently makes $145,000 in annual sales. five years ago he launched a new division for painting vehicles. that was when he met this he fell in love with his techniques and welcomed him into his company. he was also a migrant who came to shanghai in search of work and has worked in painting for his entire career. he previously worked for an official foreign car repair shop, but he says he was never fully accepted in the company no matter how much he refined his skills. right before joining the company, he entered a nationwide paint competition. he placed he began rec

the voice of the customer has never been louder than it is today and because of all the social media,ld through social media and the internet, the customer has so much power both in terms of exposing companies and hurting their brands if they want to. so for businesses it's really about embracing those channels and figuring out the pot proper way of engaging in those channels and having meaningful conversations with their customers. technologies like artificial intelligence, machine learning, deep learning, these kinds of things, helps us build better tools that helps us build better tools that help customers serve themselves better. so we see it as a very natural revolution of service but also that we have quality customer service that can help when the automated experience doesn't work. now, speaking of the importance of good customer service, shares of united continental, the parent company of united airlines, fell by as much as 4% in us trading before recovering to close lower than 1%, the selloff wiped off $255 million from the market value of the company and investors dumped on

>> it starts with our customers. people love truck box. testament to the strength of our business model. have 500o say we million sales people all of have millions of people brought dropbox into millions of businesses, and that is how we grow, so the vast majority of our revenue is self-service, so you just pay with a credit card, which means sales and marketing costs are lower. when you combine the scale and efficiency -- caroline: it is interesting you have helped dropbox to lower the cost of business. where do you see these sorts of efficiencies going in terms of technology in general? i'm interested in your viewpoint as to whether you are an optimist or pessimist? as to whether technology is pushing forward in helping efficiencies work? how do you feel silicon valley is adopting that? you zoom out, technology is progress, and there are a lot of great things about that. that is the story of humanity and our evolution, but when you zoom back in, for every problem that technology solves, it feels like it creates a new one, so things like

customers are without power, of course, the safety of our customers and the communities we serve is pgne's top priority, and crews are assessing the situation and restoring power safely and as quickly as possible. what happened, we have an incident that occurred at the substation, and the san francisco fire department responded and is working to extinguish a fire. >> well, fire officials told us that fire was an insulation fire. >> abc 7 news reporter kate larson is live in union square in san francisco with what she sees there, kate, affecting a lot of people? >> reporter: if you are in downtown san francisco, you are definitely feeling this power outage, whether it means you are stuck in traffic. a lot of cars here where you can't get to work. the lights are out in all intersections that we have seen nearly union square. we are at post and grand about a block off from all of this major shopping. a lot of the stores closed as well. people are not able to get to work. look at this. we've seen san francisco fire trucks zipping up and down the street all morning long. i spoke to an en

second, we have great customers and we have deep relationships with those customers.s even broadening our scope. third, we have a unique landscape. there are cybersecurity software companies we can buy and put through this distribution channel to add value to our customers. jason: potential acquisitions down the road. you can do this organically and maybe with some buys? softwarethink security is the overfunded -- is an overfunded area. we think we have a platform to buy those and deliver value to customers. software --ave oversight over software at tpg, not just in by outland -- in bu yout land. what are you seeing as far as themes? bryan: we do large capital deals and seed investments and equity checks. we see the whole landscape. we've been working together for over a decade. we have eight to 10 different themes we are practically pursuing in the marketplace. -- we are proactively pursuing in the marketplace. find this creates interesting opportunities. jason: what's the one you are most excited about beyond cyber? bryan: health care is a one dollar trillion indust

bay customers don't have electricity. 5600 s. bay customers have no power. more than 22 n.bay customers have no power. 1600 customers on the peninsula are without a power cut 46 in san francisco and at one point during the night 164,000 tgv customers had no electricity -- 164,000 p gmt -- pg&e customers were without power. >>> is a fire on 23rd avenue, firefighters say three buildings were affected. to people who were rescue, the cause of the fire is under investigation.>>> everyone in california will have to pay more to drive. the state senate and assembly approved a plan to boost the state gas taxes to pay for road repairs. the plan calls for gas tax rise of $.12 per gallon vehiclefees will rise between $25 and $175 depending on the value of the vehicle. there will also be a $100 annual fee of zero emission vehicles beginning in 2020 republicans blasted the plan in a state that has a high tax foreboding. >> the poverty-stricken in california the worst because it's regressive higher gas tax, higher diesel tax, vehicle registration fees keep going up, and average family cou

we price to the risk of the custom customer.ved our customers over a billion dollars of what they would have spent on other products like payday loans and other things and have focused on helping customers reduce rates over type and build back up their credit. >> give us a range. >> current average across the portfolio is 150%. we've continued to drive that down year after year as we improve our underwriting and dropped average rates 40% over the last three years. keep pushing that down. when you think about customer dealing with terrible credit options with payday loans, we're the best option out there. we'll keep getting better. >> that's quite a number. >> think about the world that they deal with. 400% payday loans and overdraft protection, fdic is 135% credit. we're a great option for customers. they keep coming back. customer satisfaction scores are terrific. we have served 1.6 million customers just getting started. >> ipo trading well up 23% as of -- >> even better. >> congratulations. thank you. >> watching markets in r

customers can take control of the expense on a touch device.stomers to do is take elements of the product and then add their own style to them. right, so this is the connected mirror. i see my products, select the code, and can try it and it is slightly too big for me. you will also see we have some product recommendations here. the sales space is able to push items into the mirror. if you want, you can simply use the mirror, pay and go. caroline: shopping now, a little too easy. that was the bloomberg technology team reporting from london. that does it for this edition of "bloomberg technology." this is bloomberg. ♪ ♪ >> >> in oil prices. >>market across the asian position. dollar-yen weakening to 110. the turkish prime minister said he is tired of his country being treated as a child. he speaks exclusively to bloomberg. >> battalion interest is under

we think customers will dabble with our competition.tform when it comes to when it comes to building new businesses, truly digitally transforming, establishing new product lines, they want to go with a partner they trust and one they have trusted for many years, so many of them are choosing microsoft as their enterprise cloud partner. caroline: what about the move to a hybrid cloud? many companies have been slightly concerned, more risk-averse towards moving purely to a public cloud. you are offering a hybrid stack coming in mid-2017. is that a real area of growth for you? judson: it's a massive area of growth for us. we see customers needing to leverage hybrid cloud technology. the first thing you have to get right in any of these digital transformation scenarios is to get your data estate right. if you operate in a highly regulated industry or in many parts of the world where the public cloud may not be appropriate, the notion of leveraging what you have in your data center and coupling that with the public cloud to serve up a better

it's custom made so you know it's good quality. i'm just speechless because it's perfect. >>> you're watching "news 4 today." >> 6:25. for weeks d.c.'s missing children were brought into the national spotlight. police debunked the social media rumors that large numbers of young black children were missing from the district. >> but as in every city, there are run aways. all this week we've been sharing stories about how to keep our kids home. >> today the perspective of a run away and the group that helps teens in need. >> here's news 4's justin finch. >> reporter: often the young faces on these flyers are running from something. >> many young people don't feel safe, don't feel safe in their community and don't feel safe in their schools. >> just need to go. >> reporter: just last month news 4 was there as a mom and daughter were reunited. when asked why they're leaving home. >> they're leaving. they don't know what they're looking for. they don't know what they're trying to fi at risk kids since 1974. interest she says has grown th

very few customers visit the hale's warehouse. even those that do usually don't know the companies are linked. owning five businesses means five times the bills and five payrolls for the employees. >> recycling, one person can run the entire operation. old cold storage has one employee to do republican -- renovation and work with nelson storage and warehouse management. jaime runs the bookstore and we have three part time employees. >> jaime says the challenges associated with running five businesses aren't going to get any easier. if jeremy has anything to do with it, more businesses will soon call the warehouse home. >> he has the spark that i think isn't going to go anytime soon. we'll keep growing. >> jeremy says the wheels are already turning and the desire to launch new companies is part of the plan. >> six and seven are in the works as we speak. there's no limit to the amount of businesses we'll run. >>> the power of the podcast does not seem to be slowing down any in 2017. i, personally, love podcasts. this week, inc.com s

signing is critical for customers. women rely on it. men depend on it.nd especially in a store like yours, you have so many unique items and stories to tell about the product, yyou need to tell people this is what this is, this is where we are constantly as we go through the store. don't use all capital letters. you want upper and lower case. you need to take the average age of your oldest customer and guide divide it in half. that's the smallest size font you can use in any of your store signs. >> the prime item that draws people into the store or that you're known for is teas. >> well, one of the things that we do here that is different, we hand blend the teas. we have a little working station back here, so it kind of fits to have the tea back here as far as logistics for us to move things and package thingthings. >> but could we bring some of the teas in the front of the store. >> a major location and minor location. so we need to utilize minor locations outside of this area. >> with a laundry list of changes to make, they got too work getting the sto

this is another milestone, with isner —— business customers accounting for more of our customers.gher in hotels, and now they are staying with you? yes, there was a certain business budget customer, but we are all budget customer, but we are all budget travellers now, and businesses in an uncertain economic environment are turning to low—cost operators more and more, and almost half the ftse 100 operators more and more, and almost half the ftse100 now use the travelodge here in the uk, so it is a mainstream product. what are your mattresses like? there is another chain in the uk, of course, we know that pride themselves on their mattress and i've tried and they're comfy mattresses? you can buy one of our beds. if they are good enough for the future king, they will be good enough for our customers. we appreciate your time and good luck with everythingment seriously. that was the big boss of travelodge. thank you very much for putting up with aaron's mattress questions! it's important. you look for a good mattress and internet! plenty of details on the bbc website. to the bank of en

yext helps our customers with this.are new in this category, and we need to make sure we have the awareness. an ipo helps us do just that. ceoline: that was yext howard lerman. joining us is the interviewer herself, alex barinka. still with us is david kirkpatrick. to berise software seems where it sat when it comes to ipo. anymore we should keep our eyes on? alex b.: that's typical for a healthy tech ipo market. a majority of the listings will come from enterprise software. another company is prepping their listing. they are looking to go public at a valuation of about $4 billion. they filed publicly last week. ancestry.com. there are a number of names out there where, at this time last year, i did not have much for you. it does seem like there is investor interest for these listings, which is an important ingredient, and now we have the supply. we have the companies getting ready. it seems like we will see more in this enterprise tech last in inms of u.s. -- tech class terms of u.s.-listed companies. ceod: i can see w

i say i want to charge cash customers a dollar and i want to charge credit customers $1.05. all right? now, if i put my list price as $1.05 and the cash customers get happy surprise, that seems fine. but if i put my list price as a dollar and the credit card companies get a not so happy surprise, that can't be done. so it does effect the way a seller communicates which price he's going to say is the regular price, the list price. so why isn't that a speech regulation? now, you might say, as the solicitor general does, that it is a speech regulation but only eight disclosure regulation and subject to a lower standard. but you're saying it's not at all and i want to know why given that is effecting which price you choose to say is your list price. >> even if it does effect what the seller does, it's only because the list price is being used as evidence to support whether a surcharge has been imposed later. and it's perfectly permissible under the first amendment under previous acts of speech. and a first amendment doesn't bar a state from regulating it that way and a couple of

and those new plans helped bring some customers back. the telecom price war hurt verizon's stock price, which fell 1%. >>> verizon is the nation's leading cellphone carrier, but it may not be as nimble and scrappy as it once was when it comes to competing against smaller rivals. when you're the largest wireless provider or a mammoth retailer, what are the risks to investors if the company is losing market share? eric gordon, professor at the university of michigan's ross school of business, joins us now to talk about that. welcome back, nice to have you here, eric. >> hello, sue. >> does it really come down to size? are the bigger companies less able to compete and actually have to cut prices than the smaller companies? >> yeah, it seems as if a lot of them lose their agility, their ability to kind of appeal to customers with the newest, best, coolest thing. you know, they make a lot of investments in what made them big yesterday. and customers are fickle. so it can be very difficult for them to keep market share. and, you know, once the

we have defined privacy based on customer choice.you want to share your data with no one, you share with no one. 23andme will never share individual data without customers' exquisite consent. privacy is a huge priority. we have found people with a disease want us to do research and partner to do research with other companies. it is a matter of choice. people have the ability to opt into that. we have a consent form. 85% of our customers are opting into that research. we want to -- the mission of the company is to help people access, understand, and benefit from the human genome. the way we will all benefit is with a big data set of genetic information and information about those customers. we have over 2 million individuals today. we have probably the largest genetic phenotype database in the world where we can make discoveries. i think anyone who has ever been to the doctor has suffered from the expense of not necessarily knowing the best path forward. if you have a disease, you may or may not know exactly what you should do. that i

united said the customer was disrupt i have and belligerent.y they said it's never too late to do the wrong thing. we are going to fix what's broken so this never happens again. >> when we as citizens step on a plane we don't automatically lose our rights as citizens. >> brendan boyle called for an investigation. ten senators ordered united to investigate best practices as to how this could happen by a person cleared by the ts and with a purchased ticket. governor chris christie called on the governor of transportation to do a thorough review to be completed april 30th. annie mccormick, channel6 "action news." back to you. >> annie, thank you. tomorrow the united ceo will give an interview on "good morning america" at 7:00 a.m. >> a street is closer to reopening as crews made significant progress restoring the roadway. the street's department poured concrete to fill in the hole between walnut and locust. tomorrow morning they start working with asphalt. this began 24 hours ago with the repair of a water break. it got complicated because there w

we are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. the airline also says it upgraded the family to first class and put them on another flight. .. (pam) a registered sex- offender is back in police custody... accused of molesting a child -- and trying to kill the alleged victim. tonight police are looking for more possible victims. kron4's hermela aregawi is in martinez where the suspect is being held on a more than seven- million dollars bail. (hermela aregawi) wasson is being held on a 7 and a half million dollar bailreporting in martinez, hermela aregawi, kron 4 news.(hermela aregawi) we know the suspect has been living on bethel island... just 30 miles east of here.he sees them. thank god the police did their job. i mean that guy doesn't belong out here. they also said wasso is part of a larger issue in bethel island.that the small town of only a few thousand people has a disproprtionate amount of sex offenders.our search found at least 15 living on the island.kelly burns/resident: the county sends the chi

customer support can't do that alone. if you have an inbound call you want to get at the root cause you have to deal with product or operations or policy or legal. the servicenow platform, because it cuts across the enterprise enables a company to take those inbound contacts, identify what those causes are and get them remediated so in the future customers don't have those same problems. >> i got it. last question be fair, you did a fabulous job at ebay and both companies are flourishing. paypal did really well today and ebay doing really well. the jobs are a little bit different. how do you adjust? >> it's interesting. i had a chance to step back from ebay and servicenow and look at the technology landscape. what is clear, cloud is transforming our lives both in consumer lives and work lives. consumer-based apps like ebay and paypal have transformed our consumer lives. cloud is still in the early days of the enterprise. you have organizations born like sales force and work day and servicenow but the impact is in the earl

customer oriented organization collects lots of information from customers. >>reporter: because the company can learn much from its most dissatisfied customers. >> it tells them in many cases what aspects of the service is not performing up to par. the government record show when it comes to passengers been bumped off lights united breaks in the middle of american air carriers to date bumped at least 3000 -- 3300 customers last year. others volunteer developers steeped in exchange for some travel vouchers. united had more than 86 million passengers last year. it's one of united's largest hubs supervisor wants legislation to prevent police are removing passengers from playing on behalf of any airline that overbook seats. a spokesperson refused to comment on the legislation but says officers called out airplane usually interview everyone involved and quote try to mediate the resolution. >>> we note the name of an inmate who fell to his death was saturday and what authorities call an apparent suicide. he was 48-year-old packard maciel. deputies hurt a lot -- lou

the airline will take care of affected customers deinwith a bit of a customer service backlog. >> to be stranded for three extra days with young kids. that's really disruptive to your life. >> i haveone kid. that is my travel nightmare. no hotel or car seats to get them to the hotel. one thing to note, if your flight is canceled you can asked to be flown on another airline. if they say no and you pay for a flight on another airline you should demand a full refund for the canceled portion of your flight. do not accept a travel voucher in that case. >> thank you very much. >>> morning sports is coming up. >>> we have baseball up top. a's got it cooking. the giants got to go on with life without madison for a while. he wiped out in a dirt bike accident on thursday. bruised rips and sprain joint in his throwing arm. that is a kick in the gut. >> he was having fun and hit a slip respot and went down. if i was there sure i would not have let him on the bike. i should say sorry. i don't think i need to. i feel terrible. >> rookie fathers don't do this. we are in denver. how did the giants h

i say i want to charge cash customers a dollar and what to charge credit card customers $1.5. if i put my list price as $1.5 and the customers get happy surprise that seems fine. if i put my list price as one dollar end of the credit card companies get a not so happy surprise, that can't be done. so it does affect the way a seller communicates which price he's going to say is the regular place, is the list price. so why isn't that a speech regulation? you might say, as the solicitor general does come it is a speech regulation but only a disclosure regulation and subject to a lower standard. but you are saying it's not a speech regulation at all. i want to know why, given that it is affecting which price you choose to say is your list price. >> so even if it does effect what a seller does in that case, it's only because list price is being used as evidence to support whether a surcharge has been imposed later. it's perfectly permissible under the first amendment for conduct to be defined in relation to previous acts of speech. can't that can be initiated evidence or carried out

here, customers worldwide can order up, let's saya pair of pants. get 'em custom hemmed.if they ever fall out of love with it they can mail it here, where someone like marie miller will take it back. even if it's been well, used. >> it's our policy, so, you know. >> you mean to tell me i could buy a swim suit wear it for ten years then return it? >> absolutely. kelly is vp of customer services. >> but you can't resell it. >> in some cases, no. >> do you think that the customers feel so loyal that they don't want to cheat you? >> our customers are incredibly loyal and we have such strong relationships with our customers that, our return rates are, really, within industry standa standard. >> return policies in general can can opportunities for the unscrupulous like people who buy something, wear it once and return it. something known as wardrobing. the national retail federation says, returns fraud cost companies more than $billion last year. companies like ll bean are reportedly rethinking their generous return policies. lands end says they are staying the course. >> i'd l

making a custom drum is very labor-intensive. each tube has to be cut just to size, then sanded, then painted or stained. and the loops that hold the skin to the drum shell are also made by hand. and then there's a bunch of hardware options to put it all together. but because this warehouse is so disorganized, they're wasting a ton of time trying to find the parts and pieces. and all of these inefficiencies increase production time, which kills their margins. mike: so, what they're doing right now is they're -- it's in the final assembly stage. -lemonis: hello. i'm marcus. -josh: josh. nice to meet you. lemonis: hey, nice to meet you. how long have you been here? josh: this will be my eighth year. lemonis: wow. what's been the craziest part of it? josh: just the hustle. lemonis: how stressful is it working here right now? louie: pretty stressful. matt: we get orders all the time that come straight from the front office, and it's like, "we need this kit yesterday." lemonis: so whose fault would it be? matt: mike's. so then we have