harry hairston steps in to help and offers a piece of advice for any one fighting a similar battle. >> but the supreme court finally fills the vaks vacancy on the bench. that's next at 4:00. ♪ we buy any car dot com ♪ ♪ we buy any car dot com ♪ ♪ we buy any car dot com ♪ ♪ any any any any ♪ did you know trading in your car at a dealer could cost you money? a recent study found consumers who trade in their car pay an average of $990 dollars more. so don't trade in... sell it.... to we buy any car. learn more and get your free online valuation now at we buy any car dot com ♪ find out how much your car is worth at webuyanycar.com ♪ some have it, some don't. when the odds are stacked against you, you either hide or stand up. at strayer university we've seen it in our students for 125 years. and if you ever think of quitting, our success coaches will be there to pick you up and work with you every day to put you on the right path. it's time. strayer university. let's get it, america. . >>> we are following a pair of breaking traffic stories. the first, this car fire here causing major prob

harry hairston and nbc 10 responds team. >> i've been to lake tahoe. to maw wuimaui. >> he also collects rewards points. >> any time you stay at the day inn, they treat you excellent. >> smith stayed at a days inn back in august for two nights. company ran a pro motion. $25 off a night for four nights after a two night stay. he said he called the company to cash in, but kept getting the runaround. they would tell me the same thing, they would send it to six so eight weeks and never did. after six months, six calls and no gift card. reached out to nbc 10 responds. we contacted days inn parent company, win dom. turns out hotels weren't posting to account. the day after we got involved, he didn't just get $100 gift card, he also got a free night stay and 12,000 additional rewards points. total value, $353.84. >> thanks to you it came through. >> thanks. harry hairston, nbc 10 responds. >> says the whole incident was a miscommunication and happy to make things right. nudge from harry helped. called each time to get an update on status of gift card. possibl

they contacted harry hairston and nbc 10 responds. >> if you want to add a piece during the middle ofe cycle you push pause. >> this is melissa's new washer. samsung recalled the old one. but she remains loyal with her new purchase. >> we purchaseed a new samsung dryer. >> now her love for samsung is waning. the company offered rebates to customer who bought samsung washers. she requested her rebate check in december. she was told she would have it in for you to six weeks. >> steve's washer was recalled for the same safety reasons. >> i'm going out getting myself a new washer, myself before anything happens to my wife. >> he's sboitd the rebate check he got. >> they are offering me $156. that's crazy. that's just not fair. >> hest say they complained to samsung for weeks. then they contacted nbc 10 responds. after we contacted samsung it increased the rebate to $529. >> thanks. >> and she got her check plus interests for total of $688.99. >> whitney houston channel 10 i wouldn't have accomplish this. >> harry hairston nbc 10 responds. >> samsung says it bases the amount of a rebate ch

harry hairston, nbc10 responds. >> another happy customer.es you a refund and you haven't received it for several weeks or months, try e-mailing a letter to the company. the federal trade commission has a sample letter on its web site that we've posted a link on nbc10.com. if you have a consumer problem for nbc10 responds or telemundo 62, let us know about it. the best ways are on the screen. we will respond to you. we're about 13 minutes before the top of the hour. the beginning of the "today" show. >> let's find out what's coming up. savannah guthrie and matt lauer with a preview. good morning. >>> hey, guys, good to see you. coming up on a friday on the show, a lot going on. a major show of force from the u.s. using that so-called mother of all bombs in combat in afghanistan for the first time. and now possibly preparing for a preemptive strike on north korea. we're live at the white house with those questions. >>> also ahead, two officers in georgia now fired after video surfaces of a handcuffed man being punched in the face and stomped o

. >> a man got billed for a debt that he did not owe, you know he who he called, harry hairston and theonse team. >> not only was the bill not his, he has never used the service for which he's been charged. james ray vic spends a lot of time every day at his piano when he hit a sour note when he kept getting letters for a debt he didn't owe. >> this bill is for verizon fios internet cable and television. >> he has comcast. in fact, he's never had fios. it's not available in his cherry hill development. >> i'm stumped. >> he says he called the collection agency which told him he could dispute it and then hung up the phone. >> gave me no instructions, no help, nothing. >> then he called verizon which confirmed he didn't owe the $1,600 debt. he asked for a letter stating as much. >> they refused to send me the letter so i was helpless and hopeless because i didn't know who else to call. >> when he called "nbc10 responds" we reach right out to verizon and didn't tell us why he got the notice. after we got involved the company apologized and sent him this letter confirming he doesn't owe any

appreciate it. >> yeah. >> reporter: harry hairston, nbc10 responds. >> you did good.e typical life cycle of a transponder is ten years. check your e-zpass statements carefully. the only way to make sure that you're not getting overcharged. if you have a consumer problem, let us know. ways to reach us there on the screen -- blahs. >>> 6:48. a few minutes before the start of the "today" show. >> yesterday we took the day off. you and i took the train to new york to shoot promos with matt and savannah. they were gracious hosts. so fun. >> thank you, guys. nice to see to spend time with you. >> it was fun to see you in the flesh. we miss you. >> you guys actually get along. amazing. we were shocked. >> yeah. we were surprised at -- >> it's great to have you up here. >> you know. >>> guys, let me tell you what's coming up. a tuesday, we get started in a couple of minutes. we'll talk about this manhunt expanding nationwide for the suspect in that facebook video killing. this morning the latest on the search and the emotional new tributes held for the victims. >>> ahead, dem

harry hairston, nbc10 responds. >> and he isn't alone with his problems with ocwen.eek the federal government sued for failing borrowers at every stage of the mortgage servicing process. the company says it strongly disputes the allegations and says the findings are unfounded. if you have a consumer problem for nbc10 responds or telemundo 62 responde, reach us, and we'll respond to you. >>> 6:47. facebook is stepping up efforts to combat fake news. will it work? >> nbc's gabe gutierrez joins us live with the story that he's working on for the "today" show. gabe? >> reporter: good morning. facebook is acknowledging what the intelligence community has been saying for months -- that fake news is all too real. in a new 13-page company report, the company is saying that this is becoming more prevalent. it's not -- bogus accounts are not being run by automated bots or computer programs, but rather people. and if governments can use the fake accounts to try and manipulate political opinion, the stakes are very high. it's on a global scale. facebook announcing that it has su

>> harry hairston joins us now what you can do if this happens to you and it's happened to so many of us getting bumped from a plane. >> we've been looking in to this, the reality is hundreds of thousands of passengers get bumped from flights every year. some voluntarily some not. here's what you need to know if your flight gets oversold. first, know it's legal. the department of transportation allows airlines to overflow fill flights for no-show passengers. if you're involuntarily flight for a bump demand in writing why the airline chose to bump you. the airline is required to tell you how it decides who gets bumped on oversold flight. if you're bumped to a flight that lands more than an hour after your original flight would have you, you are entitled to a cash refund, folks that could be double the amount you paid for a one way fare. we posted those amounts on our nbc10 response page on nbc10.com. just how do airlines decide on who to bump? industry experts say airlines usually consider how much you paid for a ticket, how many people are in your party, and how long it will take to g

. >> thank you, harry hairston and the nbcten responds team. >> if you get contacted by a debt collector think you owe anything, talk to them at least once. see if you can resolve anything. then contact the company in writing to stop contacting you. we have step-by-step direction on our website at nbc10.com. if you have a consumer problem, let us know. reach out. best way is to reach us -- best way on the screen, we'll respond to you. >>> it is 11 minutes before 7:00 on this tuesday morning. we give you a live look at the south philadelphia sports complex. got lincoln financial field with the wind turbines turning and citizens bank park in the backgrounds. >> dreary, poor visibility morning. >> yeah. it's not going to improve much this morning. we'll see rain return. the first showers have swung through spring city. look at philadelphia international. the camera is shaking in the winds that have already been gusting to more than 20 miles per hour. you see raindrops on the lens. the rain has let up now, but steadier rain will move in. all day long, we'll deal with the winds. 21-mile-an-ho

he only got three months worth of refund and he contacted harry hairston and "nbc10 responds." >> a discountedned into distress for a driver trying to make ends meet. this is bob pell grinno's daily routine. driving to and from work on the atlantic city express way. >> i've been taking it for about 30 years now. >> he logs hundreds of miles a week and gets a discount from ez-pass for being a frequent toll user. a few months ago he noticed he was getting charged more than usual. >> i just happened to check my account. >> turns out he wasn't always getting the discounted rate. >> i found out that my transresponder wasn't always working. >> the problem dated back to last march. pell greeno uses these types of express lanes which don't alert drivers to broken trans responders. >> you just go through it. >> so pell greeno called ez-pass to complain. >> i'm definitely upset because now i'm going back seeing i have a year's woj of discounts that i didn't get. >> ez-pass sent him a new transresponder. but that wasn't good enough for pell grinno. >> that's when i decided to call channel 10. >> refunds