heathrow continues to be the worst hit.irport have run out of food and many people reportedly slept on the floor overnight. there are long queues at terminal 5, where passengers are complaining about a lack of information. the airline says it is "pulling out all the stops" to deal with the situation. it is decided that they will not let people into terminal five until 90 minutes before the flight. joe lynam reports. for some ba customers, it's been a long, uncomfortable night. bleary passengers, still hoping to catch their plane. refreshment was being handed out by the airline in a heavily congested terminal 5, but some customers were not in the holiday mood. it's just a lot of moving around, standing in lines and lack of information. i think it's just too big that they don't know what to do about it and it just seems like there's not enough people. we've been in the line for about five hours now. we've no idea how much longer we'll be here and we're getting no communication from the staff. as thousands of people wait in pa

let's look at the live pictures of heathrow.on the runway as you would expect. everything has been cancelled, all flights coming in and out of heathrow and gatwick suspended. until 6pm this evening. huge amounts of knock—on effect for passengers in other parts of the country and the world. extremely congested in both of those airports. the airline saying they found no evidence this is a cyber attack that has affected their it systems. travellers waiting on social media that they are unable to check—in or use the app, the airline ‘s app. some passengers being told that if they have not already booked an online before they arrived at the airport that they would not be able to do so, actually inside the terminal. more information hopefully will be forthcoming from ba in the next half hour or so. the prime minister has announced that the threat level facing the uk is being reduced from critical to ‘severe', following significant progress by police in their investigation into the manchester bombing. it means that an attack is no long

our correspondent simonjones is at heathrow tonight.the news for passengers tonight and tomorrow? the big complaint from passengers during the day was a lack of information. i'm afraid that is continuing into this evening. now the company says it's working tirelessly to get the computers back up and running again. when i spoke to them a short time ago, they couldn't give me any time scale on how long that might actually take. it says overnight it's expecting long haulflights coming into london to be able to ta ke coming into london to be able to take off with a view to landing in the morning. it's hoping services will resume in the morning, but that seems a hope rather than a firm expectation. so if you are due to travel, the idea is check social media or the website, which is now back up and running, after crashing earlier. thank you very much. the g7 summit of world leaders in sicily has broken up without reaching an agreement on climate change, after donald trump refused to commit to the deal to cut carbon emissions. six world leader

let's go to heathrow. what is happening?w minutes to say that all british airways flights from here at heathrow and gatwick are suspended until at least 6pm. we have heard from people at the terminal that there are long queues and people waiting to get checked in and that staff have had to revert to whiteboards because of the electronic information board is not working. this is an indication of how severe the problem is and not just at heathrow and gatwick, we have heard from ba passengers around the world that flights have been delayed or in some places passengers we re delayed or in some places passengers were in planes on the tarmac waiting to ta ke were in planes on the tarmac waiting to take off. it is a substantial rob them, we have heard it is a global —— substantial problem, a global outage. we do not know if it is a cyber attack. we have not heard much from british airways about what has caused this outage. let's go inside the terminal, terminal five, let's go inside the terminal, terminalfive, which is where britis

we ended up staying in heathrow terminal three.nk we are more annoyed about the lack of communication. we never got told of flights were cancelled until after six hours or so. customer service did not know what to do, they were directing us to the helpline. which you could not get through on, because every sleep everyone was trying to call them. we did not know what was going on. we got our information from the news rather than information from the news rather tha n staff information from the news rather than staff at the airport. there's been an apology from ba and a refunds. that enough? refunds for the flight is all good, but we have missed a whole day of holiday and we slept on the floor in terminal three. we are pretty annoyed now. we are not even going to our expected destination. it's been a massive fuss really. it may be that you could ask for more with regards to the hotel accommodation, but that remains to be seen. have a good time in poland, at least. thank you so much! thank you. ramona, at luton. en route to poland now

let's go to terminal five at heathrow. ban is waiting for a flight heathrow.r a flight to milan. how long have you been waiting? we arrived about a 30 am 40 been waiting? we arrived about a 30 am a012pm been waiting? we arrived about a 30 am a0 12pm flight. —— 8:30am. it took us three hours to get through check—in and we are currently, and you can see, there is a huge queue waiting for any information because we have not been given any yet. all we have not been given any yet. all we have not been given any yet. all we have been told is courtesy of the bbc, we have had nothing else. i am waiting to see if i am cancelling or rebooking. we have no idea. i suppose you would like to hear from we have no idea. i suppose you would like to hearfrom british we have no idea. i suppose you would like to hear from british airways. we're on the staff? i have not seen a single person sends check—in. not a single person sends check—in. not a manager, no announcement on the timeline, my flight is currently scheduled on the board to leave at ten past one, which will not happen

i spoke to a source at heathrow airport who said he understood the problem is wider than just heathrowirport. it suggests it isa just heathrow airport. it suggests it is a global power —— global problem for british airways. at one stage there website was down but it seems to be back up. i spoke to air traffic services and they said they could not confirm anything. there are rumours on social media that the airline may have been hacked or they had some sort of downtime to update their systems and they have not gone back up again. those rumours are spreading on social media and we do not have those confirmed at the moment. it seems to be a fairly substantial problem, the precise extent of which we are not sure of at the moment. in the last few minutes, police investigating the manchester bombing say they have evacuated people from part of the moss side area of the city, as part of an ongoing search. police arrested two more men overnight during raids elsewhere in the city. 11 people are now in custody. across the country security arrangements for events planned for the bank holiday weeke

she has been stacked at heathrow having arrived from india.to speak to passengers in rome. all departures cancelled from gatwick until six. i suspect you have plenty of time, unfortunately. we do not have a computer system so you do have at least an hour. it takes about an hour or so. if you want to get refreshments, we will not leave you behind. that is the latest from here in rome. these are passengers waiting for a fight due to leave at 1145 local time. even the british airways staff do not know when the systems failure will come to an end. we are being told that even when the computer system comes back online that the flights at heathrow, a huge backlog of their having to be clear because those guys have not been able to leave for a number of hours now. many sites have landed which have not been able to park. the feeling here is that this could go on for some time yet. shortly after philip sent us pasco, passengers were advised to leave the terminal and find a hotel in the city. 0n the line is lubin reyes betancourt who was due to fly from

the headlines at seven: british airways extends its cancellation of all flights at heathrow and gatwick for the rest of the day, after a major, global computer system failure. we are currently in a huge queue waiting for any affirmation. my main concern now is i do not want my 80—year—old grandmother spending the night on the heathrow floor. the terror threat level in the uk, which was increased to the highest status of critical following the manchester bombing, has been reduced to severe. a threat level of severe means an attack is highly likely. the country should remain vigilant. police arrest two men in moss side as army bomb disposal experts evacuate homes as part of an ongoing search linked to the manchester arena bombing. families of the victims of monday's attack visit st anne's square to pay their respects to loved ones. new revelations come out about president trump's son in law, jared kushner, and his alleged involvement in secret dealings with russia. i'm m hull were thousands of people turned out for the first day of radio one's big weekend. amid tightening security. also i

queues of people snaking out of the door at terminal 5 in heathrow.ve been standing in the queues for up to 70, 90, 120 minutes in some cases. the queue stretches from the check—in desks all the way out to the back of the terminal and down in front of the terminal, where all the taxis deliver people. many passengers contacted the bbc with their experiences. we've just literallyjust now been told that nothing's happening, no flights till 6pm. prior to that we hadn't been told very much at all. there were no tannoy announcements whatsoever. travelling with my 80—year—old grandma for her birthday. it's a celebration weekend. there's 13 of us going. we've had nothing. we haven't been offered any chairs, any water, any vouchers. nothing. by this afternoon, the disruption was such that ba took the highly unusual step of cancelling all flights from heathrow and gatwick airport. this is the queue of customers leaving the terminal. and there have been severe delays for ba flights around the world. this isjfk airport in new york. and fiumicino in rome. pa: brit

no information from heathrow or be three. no information from heathrow orbea three.throw or be a star. what government needs to do is make sure that everybody gets... eu rules allow for compensation. —— heathrow or bea. heathrow should be seeking out putting out the maximum compensation to everybody and paying something on top as well. we are lucky that we live in london. we could come home la st live in london. we could come home last night. we have incurred additional expenses. people were trying to book hotels. they were travelling, missing connecting flights, looking to get food and drain. we heard unaccompanied minors who are stuck. disabled people. it is calamitous. for alex cruz, the ceo of british airways, to put out to short clips on youtube are not to face the media to answer questions, thatis face the media to answer questions, that is symptomatic of a business that is symptomatic of a business that has its head in the ground and is not listening to its customers. i think they need to be accountable and i'm hoping that when we have a new government, minist

let's go live to heathrow. what's happening?oblems here at london heathrow. quite a few people slept in terminal five overnights, but if you were moved on from that terminal to other terminal to spend a nightmare. there are big problems this morning at terminal five, the are big problems this morning at terminalfive, the british airways terminal. this is a message sent ten minutes ago by somebody tweeting british airways, chaos at london heathrow, no one is directing queues, flight leaves in one hour and stuck in line will stop nothing moving, get more staff here. we are hearing that sort of message from a lot of people. the message from british airways to their passengers is not to turn up at the airport today unless they are booked and have a confirmed seat on a flight. that means many of the people who we re that means many of the people who were cancelled yesterday won't be able to get on a flight today, nor will they be able to get their luggage back but was stuck at the terminal. the message from ba is not to come to the a

live to heathrow — and the latest from our correspondent andy moore. what is the latest? of its flights will be leaving heathrow today despite that it outage. but they can't say precisely the number of delays and cancellations, so we have been taking a look at the departure boards and totting up the figures. between six and nine o'clock, afforded to ba flights did leave. but 29 were cancelled. that looks like a cancellation rate of around 40%. like a cancellation rate of around a0%. meanwhile, continuing problems at terminalfive, a0%. meanwhile, continuing problems at terminal five, lots of congestion there this morning. that may have reduced a little because the police are now managing access to the building. they are checking that people have got a flight booked for later on today. they are not allowing them into the terminal until 90 minutes before that flight. early on there were lots of people in the terminal trying to rebook theirflights, in the terminal trying to rebook their flights, they were urged not to come to the airport but they said they could not get in to

one of those at heathrow airport. we we re never one of those at heathrow airport.ff were never called at any point by any staff the flight was cancelled, nor one was told that at all. all of our information came from the bbc website. we found at things from the bbc website faster than we were from staff at the terminal. i have never come across anything like it in my life. when you think how organised airport are on the procedures and processes we go through, security, passport checks and boarding passes checked, to not have any advice syste m checked, to not have any advice system in place and communication when the it system goes down is staggering. people were standing in brandon queues and no one was organising anyone. —— random queues. with me is a former spokesperson for heathrow airport. his current company advises companies on planning and infrastructure. pa rt planning and infrastructure. part of the frustration many of the stranded passengers had was they said they were not been kept informed. from your experience, when something like this happens what wo

from heathrow and gatwick.orts of severe delays for ba flights around the world. this isjfk in new york. and this is rome. ba said it had experienced an it outage which had affected the airline's global network. it said it was working to resolve the problem and apologised to customers. a senior figure in the aviation industry said an it failure of this magnitude was extraordinary and rarely seen. he added ba had taken the right step to stop all departures. for some ba passengers though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. the bbc‘s phillip norton — is currently in rome at fiumicino airport. he sent us this clip after the british airways captain came out to speak to the passengers. cancelled all departures from heathrow and gatwick. i still think we have plenty of time. you still have at least one hour, because i the time we get the computer on... we will not leave you behind. that is the latest from here in rome. these are passengers waiting for a flight due to leave at

instead she is stuck having lunch at a pub near heathrow.to come to the airport, only to find the flight was cancelled. we only travelled based on the fact our fight was still running and we had been told by ba to make sure all flights were running, before we left home and we did that. you've come from? malvern in worcestershire and my sister and herfamily have come from folkestone in kent. ba passengers in rome have been told it might be tuesday before they get home. some travelled here by train from naples, after spending hours on a plane there yesterday that never took off. we've been booked on a flight from here to barcelona, and barcelona to london, but our barcelona fight has been and barcelona to london, but our barcelona flight has been delayed an hour and so we have 30 minutes to get the connecting flight in the hope we get back to london tonight. otherwise we've got to wait two days. as thousands of people waited in a packed heathrow, dozens of flights were cancelled and many more will not depart as the airline struggled to reset i

british airways is still having to cancel and delay flights at heathrow.esperately to contact ba by email, by phone, on their website and also trying to find ground staff, and we haven't seen anybody on the ground at all.

our correspondent simon jones is at heathrow. the stories of chaos and confusion, we sought the pictures in that report, how are things where you are? not a pretty picture, what passengers who were hoping to fly with british airways today have been told to go home and the message is if you have a flightless evening do not even attempt to come to the airport because they will not be a flight. airport because they will not be a flight. passengers have complained a lot during the day about the lack of information. they got to the airport to find the flight not going, then they had trouble getting any sense of what might happen next. ba said in the afternoon zero flights before 6pm and then later no at all during this evening. what people now want is clarity and they feel they are not getting that. what we have had is the boss posting a statement on twitter in which she has apologised for the disruption, particularly to families hoping to jet off ahead of the half term holiday. he says they are working tirelessly to fix this problem b

the majority of services from heathrow.sed to customers. do not go back unless you have a rebooked flight. something when catastrophic we wrong with their system, but the question is whether the communications is was effective enough afterwards with the passengers. a few people asking whether it was a future hacking thing. there is no suggestion of that will stop it was a power problem. let's get a look at the weather here. not bad at the moment. some dry weather around now for most of us, and some sunshine. it can't looking sky we have here in penarth in the vale of york. whilst most places are dry now, we will see some sunshine developing quite widely, we are expecting more storms to arrive later on in the day. everything is moving up from the south, giving some bursts of 100 military and bursts of rain as well. this cloud developing to the south that will bring some storms. still a little rain to clear way for the foreign northern scotland. cloud breaking in most places, some sunshine coming through. gusty winds with the

live to heathrow — and the latest from our correspondent andy moore. fresh statement from british airways in the last few minutes. that is right. british airways are still not doing broadcast interviews, not subjecting themselves to any questioning, but have given this statement on video to their customers from the chief executive. he says they are hoping to get most of their long haul flights away from heathrow today, but that means cancellation of short—haulflights. but that means cancellation of short—haul flights. the bbc understands that something like a third, approaching a third of flights have been cancelled from heathrow today. he says they are pulling out all of the stops, but they have not got there yet. with me isa ba they have not got there yet. with me is a ba passenger who was flying with two families to budapest today. what was your experience ? with two families to budapest today. what was your experience? our experience was quite sad. we arrived at the airport at 10am fray 1250 departure. as we arrived, we were sent a text telling is

of delays and disruption following the massive computer failure which grounded all ba planes at heathrowatwick yesterday. i've never seen anything like it in my life. we have always been i've never seen anything like it in happy with british airways, but i don't think we can trust them again. also in the next hour, at least 150 people have been killed and 2,000 homes destroyed in sri lanka's worst flooding in years. all the homes, shops, worship places, schools, everything is under flood. over 50 people died in this district. one of the worst affected areas. thousands of people have been cut off from basic services. sebastian vettel wins the monaco grand prix for ferrari. lewis hamilton finishes seventh — and is now 25 points behind vettel in the driver's championship. good evening and welcome to bbc news. police investigating the manchester arena terror attack have arrested another man on suspicion of terror offences. the man, who's 25 years old, was detained in old trafford. the manchester run were determined it should go ahead to show the true spirit of the city. in the centre of manc

thank you, joe lynam at heathrow. dead in a supermarket car park in county down. in a supermarket car the victim, who was 55, was hit several times as he got out of his car at sainsbury‘s in bangor. was hit several times as he got out hundreds of shoppers were in the area. northern ireland police have launched a murder inquiry. six men who accused the late lord janner of sexually abusing them as children have abandoned their civil case. he was charged with 22 sexual offences dating back to the 1960s, but the 87—year—old was found unfit to stand trialjust days before he died in 2015. to stand trialjust days his accusers had been seeking damages from his estate. the labour leader, jeremy corbyn, has refused any possibility of an alliance with the scottish national party, if there's a hung parliament on june 8th. national party, if there's a hung the leader of the snp, nicola sturgeon, had said in an interview today that she would consider what she called a progressive alliance with mr corbyn, despite having reservations

this is the scene live at heathrow.thought that thousands of passengers are affected at heathrow. a queue is now stretching outside terminal 5 due to the computer problems. new revelations about president trump's son in law, jared kushner, and his alleged involvement in secret dealings with russia. deep concern as one nhs trust considers reducing the number of children diagnosed with autism. also in the next hour... all to play for in the all—london fa cup final. a repeat of the 2015 win for the gunners would make arsene wenger the most successful manager in the tournament's history. but premier league winners chelsea are desperate for the double. good afternoon and welcome to bbc news. in the past few minutes the prime minister has announced that the uk terror threat level has been reduced from critical to severe, which means an attack is highly likely. the move comes after theresa may chaired another meeting of the government's emergency committee, cobra, to discuss the impact of monday's bombing at the manchester are

our business correspondentjoe lynam has the latest from heathrow.it's been a long, uncomfortable night. bleary passengers this morning, still hoping to catch their plane. even free bottles of water at terminal 5failed to cool some people's mood. it's a lot of moving around, standing in lines and a lack of information. i think it's too big and they don't know what to do with it and it seems like there's not enough people. we've been in the line for about five hours and we have no idea how much longer we will be here and we're getting no communication from the staff. sarah booth and herfamily should be on holiday in budapest but instead she is stuck having lunch at a pub near heathrow. she was told by ba to come to the airport, only to find the flight was cancelled. high we only travelled based on the fact our fight was still running and we had been told by ba to make sure all flights were running, before we left home and we did that. you've come from? malvern in worcestershire and my sister and herfamily have come from folkestone in kent. now they're

live to heathrow — and the latest from our correspondent andy moore.ing and going today? flights are coming in 0k, as far as we are aware, but the situation with outgoing flights, there are still problems there. reddish airways says it hopes to schedule the majority of its flights from london heathrow today, but that means there will still be a lot of cancellations and a lot of delays. there are still big problems at terminal five, ba's there are still big problems at terminalfive, ba's terminal. yesterday there was total chaos, today still be problems with congestion, long queues. and people complaining that they can't get the service they want from ba staff. bea is telling people not to turn up a all unless they are booked on a flight all unless they are booked on a flight today, but a lot of people are understandably ignoring bad advice. they are being told to bring ba, can't get in touch, being told to go on the website, they say they can't get on the website. they're coming to the airport to talk to somebody personally, to try to sort out their pro

operate a full schedule of long—haulflights and a high proportion of its short—haul programme from heathroway, after a weekend of disruption caused by a computer failure. now it's time for world business report. france's newly elected president emmanuel macron faces a diplomatic challenge as he meets with russia's vladimir putin. but the countries do have deep economic ties. it used to call itself "the world's favourite airline", but with flight disruptions entering a third day, few of ba's passengers are likely to agree. welcome to world business report. i'm jamie robertson. in a minute we'll have special report from sri lanka on why the country is selling chunks of its infrastructure back to the country that built them, china. but first, today the new french president emmanuel macron will meet with his russian counterpart, vladimir putin. the kremlin was hoping that the meeting would take place under rather different circumstances — in the recent french election campaign, mr putin had voiced his support for the eurosceptic candidate marine le pen, who lost to mr macron. nonetheless, the r

canceled flights at heathrow. the effect there. >>>

stuck at heathrow and not just that, passengers of me? at heathrow and notjust that, all around the world as well. and their stories pairof world as well. and their stories pair of people who couldn't get to weddings, all sorts of personal stories. so i think this story shows you the personal misery of people waiting for hours and i was travelling on friday so i didn't —— saidi travelling on friday so i didn't —— said ijust missed it but there is theissue said ijust missed it but there is the issue of what does to the airways brand because you know, it brand is offered the world 's favourite airline is what this will do? it will have a financial impact because of the compensation but also the reputation impact, i mean, how is its brand going to suffer? how do you feel they have handled it because it is ok on one hand having a disaster, all companies do at various points but how do you sell the disaster to the public?|j various points but how do you sell the disaster to the public? i feel they haven't done that well. if they have got to be

joe lynam is at heathrow for us tonight.y of queues, calculations and questionable customer care. hundreds are still trying to catch their delayed flight, trying to catch their delayed flight, thousands have out their holidays curtailed or ruined. the airline says that things are getting back to normal. for many people, today did not feel like normal. for some ba customers, it had been a long, uncomfortable night. bleary passengers this morning, still hoping to catch their plane. even free bottles of water in a heavily congested at terminal 5 failed to cool some people's mood. it's just a lot of moving around, standing in lines and lack of information. i think it's too big that they don't know what to do with it. we've been in the line for about five hours, we have no idea how much longer we'll be here and we're getting no communication from the staff. sarah booth and herfamily should be on holiday in budapest. instead she is stuck having lunch at a pub near heathrow. she was told by ba to come to the airport, only to find th

originally, they said a power problem near the heathrow have. now, extended everywhere. —— hub.they cannot move the baggage, issue passenger credentials or do anything at all. this is a very serious problem and i do think they are downplaying the situation, baa. we have just heard that the flights are cancelled for the rest of today, not just until are cancelled for the rest of today, notjust until six o'clock this evening. a bigger problem than first suggested. could they be giving more information to passenger stuck on planes and at airports? it sounds as if information is not getting through. it sounds like they have the information but do not want to release it at the moment. normally, when you have a disaster, you have a secondary back—up. switch to an alternative system servers. surely, british airways should be able to do this. it sounds like they are trying to pass off the problem as terribly difficult when it is a major problem. it is a worldwide system, they are all interlinked into travel agents, booking agents, suppliers, cargo companies. one piece, it is like a seri

it was in the heathrow area. correct.ncies and outsourcing taking place around this particular hardware live operational systems resilience set of infrastructure. in this particular case it is all locally hired etc resources that have been attending to the maintenance and running of this particular infrastructure. i have been to terminals five and three between, i do not know, pick a time, yesterday and this morning. i have been answering personal e—mails from passengers that have been writing and have been writing to me. i have set up a special group of people who are helping me to answer very quickly some of those e—mails. of course, yes, i am not out of touch in terms of the personal drama that many of our passengers have had to go through in this particular instance. all of our efforts at the moment are aimed at making sure that we address those needs of those passengers. the number—1 thing that people asking me to ask you this and this isa asking me to ask you this and this is a complaint that you get all the time, t

british airways resumes flights in and out of heathrow and gatwick after an it failure leaves thousands of passengers stranded around the world. concern from senior dentists as new figure suggests that tooth decay is the single biggest cause of hospital admissions in england for the under—ss. in sport, celtic did the treble and yet another fa cup trophy for arsenal and arsene wenger, but we won't find out until next week if he's staying on as manager. and darren has the weather. good morning. some warm sunshine developing today, watch out later on, though, because more storms arriving in the south, they will push northwards this evening, overnight and into toro. jointly later for overnight and into toro. jointly laterfor more details. —— overnight and into toro. jointly later for more details. —— tomorrow. good morning. first, our main story. police investigating the terror attack in manchester have released new images of salman abedi, the man who carried out the bombing, on the night of the attack. with 11 men under arrest and searches at addresses

the challenge is that heathrow airport is enormous.age in any useful way. most of the systems, the staff are relying on information coming down. the staff themselves were not able to give information to customers. flights were cancelled. until 6pm and then ultimately the rest of the day. to communicate that to the volume of people, as your pictures showed, at the terminal, is impossible. staff had letters given to passengers with leaflets and so on. some were trying to give briefings. but what i saw, and i was asking questions, it was overwhelming for staff. they were asked numerous questions on almost a machine—gun—basis. that is always the challenge at a huge airport no matter what problem it is. thank you very much for your insight. that was an aviation consultant. but the weather doesn't look an aviation consultant. but the weather doesn't look that an aviation consultant. but the weather doesn't look that bad, an aviation consultant. but the weather doesn't look that bad, at least. not that bad at the moment. yesterday, thunder an

as thousands of people waited in a packed heathrow, dozens of flights we re packed heathrow, dozens ofwill not depart as the airlines struggled to reset its global network after a major powerfailure. that, for some aviation insiders, it is inexcusable. what seems remarkable as there was no back—up system kicking in within minutes of the whole system failing. businesses of this size need systems backed up all the time was that is what passengers expect and rely on. confusion still abounds. some passengers have been told their flight is cancelled online get the exact opposite message when they call the airline to confirm. this problem looks set to confirm. this problem looks set to persist forfar to confirm. this problem looks set to persist for far more than just a few hours. you are watching newsday. no can do. joachim phoenix walks off with best actor prize at the film festival but had to apologise for his footwear. up up to 30 million people have taken pa rt up to 30 million people have taken part in sports events to help famine in africa. taunting, which led to scuffles, scuffles to

in the heathrow area. staff on hand any more because you have made them redundant. there are no redundancies 01’ redundant. there are no redundancies or outsourcing around this particular hardware. it is all locally hired resources that have been attending to the maintenance and running of this particular infrastructure. i have been to terminal five infrastructure. i have been to terminalfive and infrastructure. i have been to terminal five and terminal three between... pick a time, i have been answering personal e—mails that have been written to me. i set up a special group of people to help me a nswer very special group of people to help me answer very expediently some of those e—mails. so, yes, iam not out of touch in terms of the personal drama that many of our passengers have had to go through in this particular instance. all our efforts at the moment are aimed at making sure that we address those needs of those passengers. we are trying our very best. we know we found solutions over two thirds of tho

david evans there with his experience at heathrow airport.s at the terra attack in manchester have been remembered in church services today. armed police have been overseeing proceedings at the great manchester run which is taking place this afternoon. let's go live to our correspondent who was there. that's right. a number of different runs taking place in the city this morning. we have a half marathon this morning, various kids runs, and then the ten kilometre run. you can see behind me a number of people getting in position ready for the start. thousands of people throughout the day, about 35,000 is the estimated total people taking part. 0ne the estimated total people taking part. one of those who will be starting very soon asjohn bishop, the comedian. how hard a decision was it for you to come today? the comedian. how hard a decision was it for you to come today7m wasn't. i wasn't entered in the race, ijust decided after the events of this week it would be nice to be part of something in the middle of the city. the scale like this. it wa

my main concern is that i don't want my 80—year—old grandma spending the night on heathrow floor.evel in the uk which was increased to the highest status of "critical" following the manchester bombing has been reduced to "severe". there will be more arrests and more searchers, but there's greater clarity and progress has led jtac, the independent body that assesses the independent body that assesses the red, to come to the judgment that an attack is no longer imminent. police and army bomb disposal experts evacuate an area of moss side as part of an ongoing search linked to the manchester arena bombing. there are new revelations about president trump's son—in—law, jared kushner, and his alleged involvement in secret dealings with russia. us media is reporting that the fbi is investigating claims he discussed opening a secret communications channel with the kremlin. time to cross to the bbc sport centre now for sportsday. hello and welcome to sportsday with karthi gnanasegaram and james pearce. the headlines this evening: cup glory awaits as arsenal and chelsea go head to head at w

canceled flights at heathrow. the effect there. >>> plus, bidding farewell. british friends and family saying good-bye to one of the victims of the terror attack. >> at cnn world headquarters, i'm george howell. >> and i'm natalie allen. newsroom starts right now. >>> u.s. president trump is back in washington after an eight-day trip to the middle east and europe that kept hem away from the growing plolitical firestor back at home surrounding the russia investigation. >> a source now confirms to cnn, mr. trump's son-in-law, jared kushner, wanted to set up a secret communications line between the trump transition team and the kremlin, something he proposed to the russian ambassador during a meeting in trump tower during the transition. no sooner had the president stepped off the helicopter to the white house lawn saturday than he was asked about that question. take a listen. >> mr. president, is there a plan to set up a back channel to the russians? >> earlier on saturday, mr. trump's top economic and security advisers shut down any questions about the allegat

some short haulflights have been cancelled at heathrow.d the m25 has two lanes closed clockwise between junction 7 and junction 8. it'st it's time for the weather. hello. it wouldn't be a bank holiday monday without some rain around. we've had some hefty showers overnight and some rumbles of thunder and still the chance of seeing some thundery showers through the course of the bank holiday monday. a warm and humid feel. in the short—term, a lot of dry weather around. a lot of cloud. so limited sunshine and as the afternoon wears on the chance of seeing these showers pushing up from the south. a yellow warning from the met office for the heavier rain, a rumble of thunder and some hailstones. highs between 21 and 23 celsius. it could get up to 26 or 27 celsius. still some showers around through this evening and at first tonight. they will fade and then the night becomes mainly dry and there will be clear spells, a slightly fresher feel and lows of 13 or 1a celsius. we'll get off to a bright start tomorrow morning. still a lot of cloud around

the headlines at 3pm: british airways cancels all flights at heathrow and gatwick until at least 6pm that thousands of passengers are affected at heathrow, a queue is now stretching outside terminal five due to the computer problems. currently as you can see behind me, there is a huge queue waiting for any information. my main concern now is that i don't want my 80—year—old grandma spending the night on the heathrow floor. the terror threat level in the uk, which was increased to the highest status of 'critical‘ following the manchester bombing, has been reduced to 'severe'. there will be more arrests and searches, but this greater clarity and progress has led jtac, the independent body that assesses threat, to come to the conclusion that the threat is no longer imminent. police and army bomb disposal experts have been evacuating an area of moss side as part of an ongoing search linked to the