lemonis: how? kathleen: i would love to go and implement the things that i tell you to do, but you put me in a situation like it's something that you should be doing and i shouldn't. ...fighting and arguing. mike: my intent is never to make you feel that way, and if i do, then i apologize for that 'cause that's not my intent. lemonis: i think the idea of the business is very smart. i think the execution is awful. what bothers me more than anything else is that we took money from franchisees, and we didn't deliver on what we said we were going to do. mike: what we sold them is something that we firmly, firmly believe in. lemonis: you don't believe it 'cause you didn't execute it here. you can't tell somebody else how to run their house when you can't run -your own house right. -kathleen: right. lemonis: let me tell you what i like about the business. when i look at the financials of this location and it does $300,000 in sales and makes $100,000, it's phenomenal. and so you've proved to me that the c

how are you? i'm marcus. >> how you doing?rian, pleasure, welcome. >> nice to meet you. >> you too. >> it's a little bit bigger than i thought it was gonna be. >> 1,800 different skus of wine in this space. >> is that what's in here, 1,800? >> yeah. >> huh. no one has time to look at 1,800 varieties. i'd be willing to bet that half of it doesn't even sell. how long have you worked here? >> today's my second day. >> is it? >> yeah. >> look what you were signing up for. >> every day's not gonna be like this? >> no, gonna get much worse. >> [laughs] >> take a walk around, just check it out. is the owner here? >> um...not sure. [scanner beeps] >> your total today's gonna be $56.86, sir. >> i'm marcus. >> i'm daniel. >> what do you do here? >> i specialize in the beer, definitely. so i mean, i've been in--i've been in the scene for about four years now. >> the beer scene? >> the beer scene. just kind of learning everything i can. i do a lot of research. >> how do you know what to pick? >> ugh, a lot of drinking. a lot of drinking a

>> how are you? >> good to see you again. >> good. how are you? how's everything?igh. >> yeah. this is a big challenge. let me give you a little tour, introduce you to a few people. >> okay. [dog yipping] isn't this beautiful? >> wonderful! yeah. >> hi. >> how are you? >> i'm andrew. >> i'm erica. >> hi, erica. >> nice to meet you. >> pleasure. >> andrew, this is dr. rivera. she's worked with me in other companies in trying to help bring people together. so-- >> ha ha ha ha ha ha i'm kidding. >> i thought maybe the three of us can go back and chat. >> sure. >> i think my biggest concern is to help him manage people. it's not a thing that he loves to do. >> employees have been the bain of my existence. >> okay. i hear you say bain of your existence, and in our discussions, we think about employees actually being the key to a successful business. your employees need to know that you trust in them, value them, and believe in them...or it's gonna cost you. in the bank, it's gonna cost you. >> there's one person here that i thought it would be helpful for him to be brou

sam: you decide how much room you have. you decide how much rent you pay.s not an even relationship. max: i am very amenable to conversation, but when one party gets into a hysteric of speech, it turns me off. you know that. lemonis: this tension between this whole family is a bit of a surprise for me. i thought they would've worked that out before i came. how much does this frustrate you? sam: alexa and i -- we don't even want to come to work a lot. lemonis: has it created stress between you two? alexa: oh, yeah. it creates friction, of course. lemonis: the reality of it is is that someone's got to go. sam: i think that if i were the enforcer in the issue, it would ruin my marriage. lemonis: so you called me so that i can come be the bad guy. sam: no, but to have someone who's an expert. lemonis: i'm not a consultant. sam: i didn't say you were a consultant. -i said you were an expert. -lemonis: in what? -sam: in business. -lemonis: telling her father that he's wrong? while i want to be helpful, sam and alexa are really the ones that have to deal with this

how to flip a house? 'cause i've never done that before. >> yes, but here's the best part. scott's money partners put up all the cash so you don't have to use a penny of your own. what do you think of that? >> seriously? >> seriously. >> i'd do that in a heartbeat. >> that was the response i received from one person after another. everyone i spoke with would not hesitate to jump at this opportunity. and now, you've got that chance to actually do it for real. but you got to take that first step and call in right now to get your tickets to one of the free live events that scott is hosting in your area. now, space is limited, so grab that phone right now and get your free tickets while you still can. >> hey, scott. i just wanted to send you a quick video to say thank you for all that you've done for me and my family. i was -- well, i saw your advertisement on television, your infomercial. at the time, i was working for a railroad. i had my beautiful wife, three beautiful children, and we were owning our own

how we protect our networks and the.com. the nsa is charged with protecting the.mil network and they do a very good job, they are well organized there. they have the training, the personnel, they are getting up , it's not were they want to be yet, but they are getting there and i have high confidence in their ability to defend the network. to continue the trajectories , thethey are engaged in department of homeland security is responsible for protecting the. government work and it is a work in progress. we have to continue the work at getting better as well, but certainly they are trying to work together there. the other challenge is how they protect the.com network. it's all in the hands of the private sector, including critical infrastructure. i would be curious to see what the most damages that can be done from a cyber attack. the most damage will be done in the.com world, protecting the electrical grid, applications, whether it is treatments for those types of things that we have to continue to encourage the private sect

how do you implement it? so for those of you that have participated in these early efforts, thank you. i feel quite good about the one -- the pieces that have been completed and are in execution, i feel good about those. i can tell you the white house feels good about it. the national security council really values the work that we provide in the interagency process. and i would share with you i hear that from them all the time, that the stuff that comes over from the state department, we've done our homework. it's a complete piece of work, it's useful, we can use it, and that's not always the case from all of the other agencies. so thank you for the efforts you're putting into that in that regard. so let me turn now quickly to the last thing i wanted to talk about, which is the future and where we're going. and i alluded to this a little bit when i was commenting about the post-cold war era. and during the cold war -- and i've had this conversation with some of you in this room before in our interactions --

the question is, how we will do that and how effectively we will do that. history is moving around us as we just spoke. how do we adapt to that? i want to ask all of you to be free in your thinking. the process going forward as you know we have kicked off this listening exercise. i encourage you to go online and participate in the survey online. this is vital to how we understand where we want to go. i think we have 300 individuals selected to sit down face-to-face into interviews so we have a better understanding. we want to collect the input, your thoughts and ideas and that is going to guide how we approach both organizational structure and work design. how do we deliver our mission? that is the real key. how do you deliver the mission? the way i found these to be the most successful is understand how to deliver first, i understand how the work processes work and then i will put the boxes around it to make it work. most people start with the boxes and then try to design it. how do we get the work done on the put the structure in place to support that? we

how critical is that, how he is viewed, here at home and abroad? >> well, the big concern about president trump right now on foreign policy do the words -- does the rhetoric match the reality? right now we are going to see a bumming unveiled today in fact that cuts the state department by nearly 30%. there have not been envoys and senior officials announced yet or named who could handle this type of negotiation. certainly in the white house there is jared kushner and his personal envoy, jason glean blatt as well. but not much else. there is this concern that it will be hard to follow up. >> stick with us joel ruben, former deputy assistant secretary of state and the president of washington strategy group as we will check back in with you throughout our coverage in the early morning hours. >> let's cross over to bethlehem and bring in nbc chief white house correspondent halle jackson. she is traveling with the president in bethlehem. this meeting netting underway on schedule. that's quite remarkable. what is on the agenda today? >> halle, can you he

how are they working? >> the folks from compassionate choices were not chosen for the topics specifically but they salt a number of ideas, i know they are part of victor's larger panel and they are driving initiatives actual over the country but they have been informed -- informing our group and i think a lot of what they have stood for is incorporated into a lot of the decision-making. >> we have a very inclusive way of approaching this. when we have that meeting, talking about many organizations attend the meeting and engage in this discussion. we have ongoing connection with multiple community groups and organizations that in fact talk about and work this issue. when we go out to communities, we ask them to help us reach the community, get the right people together, many are citizens and have a conversation and then help them forward the agenda further. >> so for instance, in the model community area, i think there are different places and it looks like different things. there are some areas where there

>> hey. >> how are you? >> good, how are you?, um, you know, we left that nascar meeting and we were gonna kind of come up with something. what ideas do you have? i've given peter and steven all the resources they need to be successful and make a new nascar toy. by now, they should have something really great. >> you know, we haven't even had time to sit down and brainstorm it. >> did you try? >> we've been doing-- >> did you sketch anything out, or-- steve, all i asked for was some ideas. the guy told us what he wanted to focus on. >> i mean, how could--how-- >> where are the storyboards, or sketches, or something? >> i'm not a drawer. i can't draw. >> i know you're not an artist, and you're not getting out there bending the plastic or whatever, but, i mean, you literally have nothing. you didn't reach out to me one time about that. you didn't say to me, "man, i'm stuck. i don't know what to do here." i-i don't even know what to say. i haven't asked you for anything. i just don't think you want to do it. >> i-if you could come u

how about we stop asking kids how they feel about their food?plause] because kids -- my kids included -- they could eat pizza and french fries every day with ice cream on top and a soda. they would think they were happy. until they got sick, right? that, to me, is one of the most ridiculous things we talk about in this movement. "the kids aren't happy." you know what? kids don't like math, either. [laughter] we going to cut history out because kids don't like history? we are the adult in the room. they look to us. [applause] let's stop with that. i'm good if kids are mad at me. my kids are mad at me at home all the time, and i'm like, "i'm not your friend. i'm your mother. you don't have to like me, but i'm helping you be a better, healthier person." let's lead like adults. the school lunch program is critical to help make things easier for families, not to undermine the work that they are doing. i went off there for a second. i'm sorry. [laughter] sam: that's why we are here. mrs. obama: i digress. sam: school lunch is obviously a big part of t

and how it goes to war, how it looks at the us, how it looks at israel, how it looks at its rivals in the persian gulf, how it looks at threats such as isys and how it develops the concept about military doctrine, the budget and these big questions. this is what i want to provide for the larger community here in washington and around the world about ideas of toolkits. things that you can use to develop better policies. if you understand the variables that go into a ron purchase warfare or how iran approaches its foreign policy decisions, as things, for example, the is the saudi press increases from their viewpoint or decreases. as gdp increases or decreases, how that will affect their defense spending or how that will affect their approach to investing in certain capabilities. this is what i want to be able to do with this type of work and provide a better foundation for that. what some of the key findings that we did get from this work is that fundamentally perceptions doesn't drive iran behavior more than anything else. once they are on a path they tend to stick with it. perceptions

do we know how long -- how often that happens and how much time we waste in doing that or how far along in the process we find that out? >> we looked at that in our audit report and for fiscal '15, which is the year that our audit looked at, it was a 40% rate. so about 25% were individuals who had received some sort of immigration benefits. they weren't, in fact, overstaying, they're complying with the immigration law. and the remainder were out of the can't ountry by the time th agents looked at that time. >> do you know what the timing is like on let's say somebody overstays their visa, when ice would actually get this, report, does it take weeks, a months, a year. >> it used to take weeks now we've reduce today down to about three to five days. it's got to come in and be automated, vetted, automated and a manual process through both intelligence holdings and, you know, like we've said, quite a few other databases currently. and then we package it up and send it out to the field. so it's -- we cut did down from two to three weeks tok three to five days which has been a significant ach

the debate is how do we accomplish that?, we have a system that is to federalized with a tremendous amount of waste and improper payments, especially medicare and medicaid. and to your point, the reason why washington doesn't balance their budgets like a family would try to do is because they are not spending their own money. they are spending a key difference. on social security, we need to make changes. a big change that people don't like to hear about that is very critical is we are living longer, healthier lives which is a really good thing, but it is not a good thing when we are retiring longer, not working longer, and the population that is intended to pay the benefits for those who are retired is shrinking in comparison to the older population. so we have a demographic problem. and the aging of society. together, it creates this crisis were social security is projected to run out of funds by 2024 if we don't do anything. so what if we do nothing? well, you're probably looking at a massive tax increase down the road wh

they know how it works.gist now, and what's crazy is the technology has advanced so much that you can drink this like radioactive potion and it allows them to take pictures of your heart. and i sat in my cardiologist's office and looked at a 3-d -- we like flew around a 3-d model of my heart. >> jimmy: wow. >> jimmy: it's like california adventure but inside you. >> yeah. i remember the cardiologist was saying your pediatric surgeon was an artist. this is mind-blowing. something about the shape of my heart, how it had -- the guy had done a great job. >> jimmy: so you have a beautiful heart. you literally know that. that's amazing. [ cheers and applause ] and you grew up to become -- you grew up to become captain underpants. it's really an inspiring story. >> that's all there is to it. >> jimmy: kevin hart is your co-star. is that correct to say he's your co-star in the movie? >> yes, he is. >> jimmy: you guys are known each other for how long have you known each other? >> so kevin and i weirdly go way back.

>> how do you know. >> how well do i know you. >> we are back at noon. >> you bet. >> mug monday how its sourcelpine spring to the bottle?travel ♪ how about less than a mile and a half? crystal geyser is the only major us spring water bottled at the mountain source. with floral fusion oil is more than one thing. it's soft skin and fine fragrance. discover more than one thing with caress. soft skin, fine fragrance. caress. ♪ ♪ at ikea, we believe that you should be able to afford your dream bedroom. that you can get it all for less. that you can find what you're looking for at a price you've been waiting for. and we believe the cost of a good night's sleep shouldn't keep you up at night. save up to 20% at the ikea bedroom event. how fafrom its sourcelpine spring to the bottle?travel ♪ how about less than a mile and a half? crystal geyser is the only major us spring water bottled at the mountain source. >> live from new york city, it's "the wendy williams show." >> wendy: how you doin? welcome to hot topics. we won't judge, but we're judging. it's going to be juicy. now here's wendy! [

in your opinion, how can we cooperate more closely with our nato allies, how can that cooperation be strengthened. >> i was just out there last june, spoke at the same conference you will be going to next month. every time i am in estonia i spend time at the center and actually talk to them. the points i try to make to my nato teammates are a couplefold. first, under the nato framework, the center represents the positions of the members of the alliance closest to the center. not the alliance as a whole. for example, not oel all 29 nations participate in the center. i would like to see if we can somehow more formally tie the center to nato. that could help i think so this. also i'm trying -- capacity is certainly a challenge. i'm trying to meet our own priorities as well as help key allies in the nato alliance. one of the things i'm interested is i have created a partnership with european command, we are talking about potentially placing an individual maybe in the center in the course of the next year or so to more directly link with ourselves. i would like to see what we can potentia

ask another broad question, in our conversation, how he, mr. trump, and his administration are regarded inside the u.n. i am trying to get a sense. when the leader of the united states, lambastes an entity, it can't be met with love and kindness inside the believe. >> of course not, i don't speak for the u.n. i am on a un community on human rights, my sense is that, there are people are nervous about the degree to which his rhetoric will be followed by actions. i think in a lot of sectors, in terms of what he says, and what he does, it is different. he is learning on the job. i think. and you know, he is learning that putting america first you know, doesn't require him to turn his back on the world. nor, is he able to turn his back on the world. now, is he going to then see that there are a lot of network of rules and obligations at the international level, that government has pledged to observe. i think he will have to respect to some extent, some of those obligations, and people within the u.n., i think, feel that ultimately, you know, he is

how did you maintain that growth?e most important thing we need to do is to build on what has been successful. we're talking about robotics or cybersecurity or so many areas associated with our internet. of the rawot material and intellectual capital people are looking of tw material and intellectual capital people are looking for. that means continuing to invest a public-private basis. a lot of people are creating jobs in this space. it's also a lot of the research we do. federal funds, employer funds, , alege and university funds series of advanced technology investments, we think, are going to continue to roll in going forward. caroline: this is all you can do from a state level. when you are looking from a white house and country level, how much do think the support is there for you to continue the investment? >> we are a great example of that. the recent discussion about what the national institutes of health should be funded at, a big discussion about whether -- we have be cut the largest share per capita and in

people consume information, how political enthusiast and how you turn it into a business. my life before this was i was just a journalist. i used to be on your hoe i would be there as a journalist working but the last ten years. i care about ways of business models that can have things our viewers trust. people getting information that is not slanted is a good thing for democracy and viewers and readings. >> as you are hiring all the new folks, what sort of instructions do you give them about covering this white house? >> that is a great question. especially covering this white house in this atmosphere. people don't have soft opinions about donald trump. they love him or hate him. what we tell your reporters, there is enough noise. there is enough opinion. let's explain what he is doing and why he is doing and that is how week be most useful. you will mind many items that difficulting into the policy and how is he putting together his white house staff. yes, there is like lots of drama and entry and that is the reality of the trump white house. but it is all through the la

this is how they spy. am not sure that trying to point the blame at the nsa for trying to do what it is designed to do was going to save microsoft. or its reputation. emily: thanks so much that update. the industry rallied off the news of the ransom ware attack. symantec is one of them. they were able to block 22 million attacks. security experts say they may know who is behind this. joining me is greg clark. you were nodding as michael was speaking. your researchers believe that north korea is behind this. greg: we have some evidence that shows that the people involved in attacks linked to north korea, some of the code they used are present in this attack. that does not mean north korea did it. it means there are fingerprints from the same kind of malware. like the gentleman before me mentioned, the thing that would indicate this may not even cases the size of the ransom west. -- requests. it does not track to the size that request. they were linked to the bangladesh attack. that was an $80 million story.

i don't know how. i could not be luckier. >> you should give your website out, we're going to get a bunch of phone calls from parent who's will want advice. >> it is called what the flicka dotcom. i needed help. >> and she can answer questions for you because anyone that is parenting teens and loving it, that is our show for tonight, thank you for watching, as always, keep the faith. >> for more information on today's show, visit tavissmil tavissmiltavissmile tavissmiley @pbs.org. >> looking at the 20th anniversary of the l.a. uprising. that is next time, we'll see you then. >> and by contributions to your pbs station by viewers like you, thank you. ♪ -today on "america's test kitchen" bridget and julia make a show-stopping baked alaska, dan dives in to baked alaska thermodynamics, adam reviews ice cream machines with julia, and lisa tests offset spatulas. it's all coming up on "america's test kitchen." "america's test kitchen" is brought to you by the following -- fisher & paykel. since 1934, fisher &

-diana: how are you?these employees, i would have walked out of here a while ago. but i'm the one that called diana down here, so i need to help her confront erik. you know, i talked to you earlier, and, you know, you were disappointed with what happened. and you weren't sure whether you were here or not here, and frustrated. so i thought we could just talk about it, because it smells like retaliation to me. -you cut alex. -erik: right. lemonis: you cut diana. erik: not at all. not at all. diana: i think it is retaliation. i work endless hours for you. erik: diana, you make more money than anybody in this company. diana: erik, it's based on performance. erik: you make over $1,000 every week. diana: why? why? erik: you make over $1,000 every week, do you not? diana: i want you to say why. -erik: do you not? -diana: i do, but why? because it's based on performance, erik. erik: you make more money than anybody else in this company. diana: i have to, because i'm sitting here selling for you, erik, $20,000 a d

how does that all play out? mr. banerjee: if you look at the 2017 premium hike that went to the marketplace, it was pretty significant. it was between 20% and 25%. we looked at that and we considered that to be a correction, not something that would continue forever every year, but more of a pricing correction that was needed to be made because premiums were lower than the risk in the we looked at that and we considered that to be a correction, not something that would continue forever every marketplace. however, we expect it for 2018 -- yes, premiums go up every year. that is a fact of insurance because costs go up every year. what we expect the premium increases to be high single-digit to low teens that is where the premiums would go up, well below what went up in 2017. if insurance companies want to add in a load, that number could take us back to the rates we saw in 2017. you are looking at 20% or higher rate increases. pretty significant. what happens when premiums go up? that is a critical question. for someon

how do you pay that? it is the time we spend sitting in traffic, repairs to your car, added cost for goods and services, because we're not moving freight as efficiently and effectively as we can. talk to the trucking industry about that. the amount of time that they sit in congestion. we pay for that. all of us pay for that. if we invest in infrastructure we can avoid that. i sometimes -- when we release these reports people say don't you have a conflict of interest? aren't you invested in it as civil engineers? everyone of us is dependent upon infrastructure. we all have to pay for it, and speak out it, including civil engineers. we feel like this is our obligation since we are the experts from this topic. if civil engineers aren't speaking out on this topic, i suspect everyone would say well where are the engineers that are supposed to be telling us about the problems of our infrastructure because we are the ones maintaining it, inspecting it, designing it, operating it. we really have to start listenin

there are myths about how great their system is. and how decrepit ours is. we have vastly more traffic in the united states and more complicated traffic and much more robust aviation. the freight industry, a huge passenger industry. -- navcanada is not an example for the way the u.s. should be run. first of all, the constitution prohibits it. everything that they would do that affects competition between any motive aviation are anybody using the system would have to go to come under his bill, would come from the board and then go to the secretary of transportation who would have developed a huge new office of people to advise her in this case about the viability of the proposals coming from the private corporation. they could just be route changes because one airline would complain that stupid detriment. if the secretary disagrees they , go to court. that is going to be vastly more efficient than a government run system that integrated? that's nuts, without the would have to work around. the germans had to change their constitution just have a government cor

how do you respond to american saying, how did we get to this point? mr. bernanke: the crisis itself was a complicated phenomenon, and it was essentially a big panic in the financial system. it was built up over a number of years, excessive risk, excessive reliance on short-term funding, and frankly, the regulators and policymakers didn't see it coming, at least not enough. and ist was a failing certainly one of the reasons why people are still angry today because even though we've recovered from it, they went through a lot. i think it's important to distinguish that, important -- as important as it was for these long-term issues that go back at least to the 1970's, greater inequality and low social mobility, which the crisis didn't help that. this is something that has been going on for probably at least 40 years. take a lotto concerted effort attention to get us back in the right track. tom: ben bernanke, thank you so much. "the courage to act," i did not ask him how many rate increases we would see. right now we are going to go to new york city, and my

it will remake how people think about designing products or parts or finish roddick's and how they bldt. the great thing about additive, it's a constructive process. you only use the material you need to make the product and you camake it in a fidelity you could never do with today's machine technology. greatest machines in the world today won't let you make things is accurately as three printing. the design space it never existed. caroline: do you finish with those acquisitions? jeff: we will really evaluate how we put this puzzle together. where there are possibilities to accelerate, we are wide open. if boston fits that way, we have partrsps with robotics and m.i.t. labs and northeastern labs with the research going on. there is a real ecosystem here to move the practice forward. caroline: you're talking about investment and money spending. i know you've got to look at cost-cutting at the same time. how you able to square that circle? you been asked to take $2 billion out of operations. jeff: we have to continue investing the future. this is where the company is going for the next tw

it's another way to look at how entertainment is changing and how you are on different screen, but you are still telling these great stories. the festival a number of years ago was the first festival to actually screen a game. we screened "l.a. noir," from rockstar, a company based in new york. megan: the arts have been under fire under president trump. coming up, jane rosenthal and robert de niro fire back. ms. rosenthal: aisvoices need to be heard loud and proud. mr. de niro: this n "the apprentice." this is real. ♪ ♪ megan: you have been, bob, quite vocal about some of the political climate that we are living in and you have been quite vocal about trump. you have called a bully and a pig and threatened to punch him. is there anything during this first 100 days we are piy coming up to that has given him -- you time to pause and think this could be better or worse? mr. de niro: i always try to give every situation that i think is negative the benefit of the doubt, that it will change, it will get better. i haven't seen that with him. it's the same situation. i don't think it will chan

-vic: how you doing? -lemonis: how are you? i'm marcus. nice to meet you. how are you? i'm marcus?sa: lisa. nice to meet you. -giovanni: hi. giovanni. -nice to meet you. -lemonis: nice to meet you. [ dog barks ] giovanni: say hi, angel. lemonis: hi, buddy. don't be scared. lemonis: so, if you were describing this business to me, how would you describe it? giovanni: trader joe's for pets. lisa: like the trader joe's or whole foods for pets. we do all-natural food, no byproducts, corn, wheat, or soy in our foods. lemonis: is it dangerous for the animals? lisa: yeah, a lot of them are getting sick. lemonis: the basic premise is we want safety for dogs. -giovanni: correct. -lemonis: and, so, total revenue of this location is approximately? -giovanni: $1.3 million. -lemonis: and of that $1.3 million, how is that broken out? giovanni: 60% of it is probably food. lemonis: what's the most profitable product -in the store today? -lisa: treats and chews. lemonis: what are the margins on stuff like this? lisa: they're about 50% to 60%. lemonis: $12, and this would cost $6? lisa: about $6. lem

and also how career is shaped and how companies recruit.can have a lot of back-and-forth and collaboration about the shared commitments to diversify the workforce. caroline: how much is the administration intercepting with what is going on? how do you feel about the talent pool coming away? drew: we have been working very hard to explain what we do to people in washington. i have spent a lot of time working with iivuals in congress, trying to make the case for how research operates, and how universities are dependent on a long-standing partnership with the federal government and federal support. we have also been concerned about immigration issues and the free flow of talent. our greatest advantage is the attraction that we can pull people to the united states. we have benefited from them. so many of these young companies are founded by people from overseas. we find that the individuals that want to come into our graduate programs are extraordinary, and the opportuny being able to stay here after they are educated is a great advante the cou

how did you get there?tters to the customer when she buys close and to create a business model was at the core of what we do. our clients let us know their preferences, how they think about the body, where they are looking for, and we are able to specifically cater to what she's looking for and not have to weed through all the listings and filters through all the results and all of the kind of difficulties that people see in e-commerce today. emily: as you grow, there will be new challenges. how do you whether those in the midst of the challenges in such rapid growth? katrina: we have scaled. we have five distribution centers and over 6,000 employees . we have built this amazing base from which we can continue to grow and also to launch new businesses. so we just launched men's about eight months ago and plus-size and in the men's businesses. we built the business in six months to be as big for the women's business with three years in. we created this platform that has all of these factors for growth and we

once you get into it you realize how amazing it is and how important it is.s difficult for us who are elected officials to say hey, everybody, infrastructure and have your average american go "awesome", you know, but once you start talking about how long is it taking you to get home, to get to your daughter to tuck her in at night, or were you able to take that job or find an affordable place to live? or next time an earthquake hits or that bridge that you drive over every day, are you sure it's still strong? people can see this as talking about human health and human quality of life. and i think it's always important for us to translate that back down to that human scale. in los angeles, to begin that conversation, we realize, look, los angeles has more roads than any city in america. the worst traffic in america, the number one port in america. and the busiest origination and destination airport in the nation. so we have a lot of needs. we have bridges. earthquake country. we have enough roads to go from los angeles to mumbai and back again, just to kind of

how about profits?ok at the cost structure of amazon, you break it down into the two businesses on amazon retail, which is first party retail and third party retail. on the first party retail they're starting to get a huge amount of retailer power, which any retailer dreams about. and are able to use analytics as a weapon to go out and really get that and consolidate that power. on the third party side they're starting to use programs like settle for prime and things like that to take cost out of the system. >> michael, raises a great question. i'm wondering whether or not you think the shift to a.i. and the way it helps retailers predict their customers' preferences, is that a more powerful dynamic than the shift from desktop to mobile? >> that's a good question. i think in general if you look at the shift to a.i., amazon's got a huge head start over anyone else just with everything they're doing with alexa and the data that they're collecting. and as we talked about before, you know, they're getting l

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