send it to us at your busine business @msnbc.com. or tweet it @msnbc your biz. thank you so much for joining us. earlier this week i had an issue with a company that i was a customer of and i was talking to them or on hold for literally an hour talking to someone after someone after someone none of whom were helpful until finally i reached someone who was helpful and resolved my issue. and that person saved the company in my eyes. i would never have gone back. but because that person was so great, i will absolutely go back to that company. this is just a reminder that the people on the front lines, the people who are dealing with your customers can absolutely make or break your business. so treat your customers well and teach your customer service team or anyone who talks to customers to treat them well. now, we would love to hear from you. if you have any questions or comments about today's show, please e-mail us at your business @msnbc.com. or openforum.com/yourbusiness. and don't forget to connect with us on on all our social media and digital platforms as we

and if you have any questions or comments about today's show, e-mail us at your busines business @msnbc.comwe post all the segments from today's show, plus a whole lot more. and connect with us on our digital and social media platforms then. we look forward to seeing you next time. until then, i'm j.j. ramberg. and, remember, we make your business our business. thank you so much. thank you! so we're a go? yes! we got a yes! what does that mean for purchasing? purchase. let's do this. got it. book the flights! hai! si! si! ya! ya! ya! what does that mean for us? we can get stuff. what's it mean for shipping? ship the goods. you're a go! you got the green light. that means go! oh, yeah. start saying yes to your company's best ideas. we're gonna hit our launch date! (scream) thank you! goodbye! let us help with money and know-how, so you can get business done. american express open. >>> morning glory, america. great panel coming up over advance of a breaking news heavy week from fires in california to the aftermath in the las vegas massacre, president trump's many executive orders. but first a