>> director: dr. ramos. >> thank you madam chair and for your report. director gordon i understand our policy is we as fare-paying customers need to be sure we have a proof of payment. if you're card isn't tagging, it's your responsibility to make sure that maybe you go to a different much. what i've noticed is often times a machine will be broken on one end of the car and you as a fare-paying customer should probably find another machine to tag it to demonstrate proof of payment. from about what i understand the proof of payment policy has demonstrated reduced and fare evasion and we're winning in terms of saving time and saving money and it's going to require cooperation and with respect to the presentation, i thought it was interesting you went after cash-paying customers versus those playing with clipper. i'm wondering if there's a way we may be able to check on what your response rates were to that question and what we actually get like in our books and test the accuracy of either one. >> yeah, there would be. i know there are other studies done on