i'm wanda anderson from aon and will present the service plan. we appreciate -- >> please speak in the microphone more? >> we appreciate the opportunity to rearticulate our commitment to the board given recent staff changes on the aon team and to reassure the board we have a proven process of transferring knowledge to ensure nothing gets dropped or false through the crack. we wanted to give you visibility in the way we work with clients and a specific plan with hhs and hhs board as we move forward. i know have some limited time. push me along if you want me to move a little bit faster. page two is the framework of how we work with our clients. this is how we work with clients across the globe and as leaders much aon we are measured on the satisfaction and results we deliver on behalf of our clients. so you'll see on page two there are key areas that we're focussed on, partnership, innovation, excellence, expertise and results. what we've done in the subsequent pages is to articulate our commitment in those key areas to the board and to hhs as it