members of the commission, director, my name is joe butler, architect here in the city, member of the a.i.a., 30 years in practice. i have been bringing building department applications over that whole period of time and i've seen, i've seen a lot worse than what she showed on the wall there. we have three f.t.e.s in the back row. how much money do they represent in the budget of this department. those guys, not this woman who takes time off from her day to come down here, those guys should solve these problems. well, then you look into it, and you find out that those guys are the reasons we have these problems. the senior managers continue to do permit intake in your department, tom. i mean -- i think it's below their pay grade. i don't know. because usually when you come in and you bring a permit in, the people behind the desk are not the senior managers. for some developers, some contractors, they come in and they get their permits approved by ed sweeney or mr. duffy or, or quality control by ron thoum. how does that happen? why are these senior people taking in permit applications. oh,