jay, good to talk to you i've known and loved l.l. bean since childhood.his made a lot of news, even a lawsuit from one customer. what do you think, good or bad >> i think it's a reasonable policy change. the problem is that people were going to garage sales and ebay and buying worn l.l. bean merchandise, returning it to stores for full credit, returning them and flipping those items and essentially making a job out of this they finally said enough is enough i would say the policy they have in place is reasonable and fair but it feels unfair compared to what they had previously. >> they were really putting their money behind their products they were saying if you're not happy over the lifetime of this product, we'll return it but if you looked at the fine print, it would say over normal wear and tear or whatever but i know because i had returned l.l. bean boots that i thought should have lasted longer than a season and returned them and they gave it back, no questions asked so what was the breaking point for l.l. bean? because over the years there had to h

i know because i had returned l.l. bean i thought should have lasted longer than a season and returned them and they gave back, no questions asked. so what was the breaking point for l.l. bean? because over the years there had to have been a lot of people who bought from l.l. bean knowing they were buying quality products. because, look the guarantee was there. >> that's just it. from a customer service standpoint this doesn't bother me too much. from a word of mouth it bothers me a tremendous amount. what they have done is taken a trigger something that set them apart in the marketplace and given it away and said we're not doing that. we're like everybody else. and then that is a very big move. either the amount of revenue they were losing on these somewhat bogus returns was exceptionally large, larger than we might major just decided perhaps incorrectly that customers don't care that much about a lifetime warranty versus a one-year warranty versus proof of purchase or no proof of purchase. perhaps they miscalculated >> th

l.l. beans says items bought after february 9th have a limit on returns, all items before that can be returned as long as there is a proof of purchase. >>> los gatos based netflix signed a deal to take ryan murphy away from 21st century fox. he's known for shows like "glee" and "american horror story," the deal is worth up to $300 million, making it the biggest contract ever for a tv producer. this is the second big name netflix signed. last year, they took shond shonda rimes away from disney, the producer behind "grey's anatomy." >>> he usually pranks her, but now -- >> she's taken his car hostage. >> next "right this minute." it's just my eczema again,t. but it's fine. yeah, it's fine. you ok? eczema. it's fine. hey! hi! aren't you hot? eczema again? it's fine. i saw something the other day. eczema exposed. your eczema could be something called atopic dermatitis, which can be caused by inflammation under your skin. maybe you should ask your doctor? go to eczemaexposed.com to learn more. by liv

the clothing company l.l. beanfacing serious backlash for ditching its famous lifetime return policy. with activated charcoal. free of dyes. free of fragrances. tidy cats free & clean. when no scents makes sense. we know that when you're >> tspending time with thelass grandkids... ♪ music >> tech: ...every minute counts. and you don't have time for a cracked windshield. that's why at safelite, we'll show you exactly when we'll be there. with a replacement you can trust. all done sir. >> grandpa: looks great! >> tech: thanks for choosing safelite. >> grandpa: thank you! >> child: bye! >> tech: bye! saving you time... so you can keep saving the world. >> kids: ♪ safelite repair, safelite replace ♪ my doctor recommended i switch to miralax.on, stimulant laxatives make your body go by forcefully stimulating the nerves in your colon. miralax is different. it works with the water in your body to hydrate and soften. unblocking your system naturally. miralax. >>> here's a look at today's forecast in some cities around the

the clothing company l.l. bean with activated charcoal. free of dyes. free of fragrances.hen no scents makes sense. t felite autoglass we know that when you're spending time with the grandkids... ♪ music >> tech: ...every minute counts. that's why at safelite, we'll show you exactly when we'll be there. with a replacement you can trust. all done sir. >> grandpa: looks great! >> tech: tu! >> child: bye! >> tech: bye! saving you time... so you can keep saving the world.liteeplace♪ r my constipation, my doctor recommended i switch to miralax. stimulant laxatives make your body go miralax is different. it works with the water inn. unblocking your system naturally. >>> here l at today's forecast in some cities around the country. >>> on the "cbs moneywatch," a lawsuit against l.l. bean, and is a gas tax hike diane king hall is at the new york stock exchange with that and more. good morning, diane. ne-mar. stocks surged on wall street despite stronger than expected inflatio consumer index prices rose last month as americans paid more fo rentals. retail fell 3% in january but do2

an illinois man suing l.l. beanor breaking its promises after the company announced changes to its lifetime guarantee last week because customers were abusing the policy of returning heavily worn products. according to the suit, the man who described himself as a loyal customer who purchased this is the companies warranty has always been the basis of the bargain for most of his purchases. the warranty changes a violation of the law and l.l. bean must provide corrective notice to all customers about the change in its warranty, which they did send out a letter. the lawyer is a statement. let's be real about that. eggs, tracey. >> we are going to have more nerve breaking news. >> word than going up and down the hallway, shot on my door and there was dust everywhere. cheryl: checking in live, on the scene and we will have the latest on the situation for us. another headlines, the fbi trying to determine whether the suv carrying three people try to enter a top-secret intelligence site. we'll be right back. ...his signatu

it's your daily probiotic. >> glor: l.l. beanots, outdoor gear, and lifetime returns. but today, the retailer from maine gave its "no questions urked" return policy the boot. bean says customers have abused it returning severely worn items. now there is a one-year limit on most returns, which still seems pretty generous. the return of the day goes to some football fans in philadelphia. the play unfolded at the eagles' super bowl victory parade. there is rookie sidney jones. his phone falls out of his e cket. fans recover that fumble, took a selfie, and then tell jones on instagram they'll return it. after the handoff, the final snap of the season, another selfie with jones. "on the road" with steve hartman is next. from the head of the class to the headline act. remember, we were amateur players. they were the best team in the world. we were about to pull off the greatest upset in american sports history. but we were more than american... i never realized we were from all over. italian, middle eastern, jewish, turkey, iran. that'

l.l. beanlifetime return policy indicating that some customers have been abusing it. out of the new policy, l.l. bean customers will now only have a year to return a product. >>> when we come back, the inspiring story of three women from texas teaming up to make ol ♪ when you have a cold, stuff happens. [ dog groans ] [ coughs and sneezes ] nothing relieves more symptoms than alka seltzer plus maximum strength liquid gels. type 2 diabetes.here to test people's knowledge about so you have type 2 diabetes? yes i do. true or false... type 2 diabetes more than doubles your chance of dying from a cardiovascular event, like a heart attack or a stroke. that can't be true, can it? actually, it is true. and with heart disease, your risk is even higher. in fact, cardiovascular disease is the #1 cause of death for adults with type 2 diabetes and heart disease. but there is good news. jardiance is the only type 2 diabetes pill with a lifesaving cardiovascular benefit. jardiance is proven to both significan

l.l. bean foot down tonight. the map outfitter announcing an end to a return policy that has existed for more than a century, allowing customers to exchange items regardless of purchase date. customers now have one year. l.l. bean says there are too many abusers of that lifetime return policy. >>> when we come back tonight, made in america is back, and this one is olympic size. you got to see this. remember, we were amateur players. they were the best team in the world. we were about to pull off the greatest upset in american sports history. but we were more than american... i never realized we were from all over. italian, middle eastern, jewish, turkey, iran. that's what makes america what it is. we all came together as one. that's what made us champions. i'm actually closer to my retirement daysing. than i am my college days. i just want to know, am i gonna be okay? i know people who specialize in "am i going to be okay." i like that. you may need glasses though. schedule a complimentary goal

now l.l. beanmit on returns, the company made the change because of the growing amount of system abuse and fraud that the company says has doubled in just the past five years. >>> a new report says the value of napa county's grape harvest went up last year, according to the napa value register the value was $736 million last year 2017, compared to $683 million the year prior. the paper says the strong demand for the cabernet grape was part of the reason for the increase and that much of that grape crop had already been picked prior to the fires in october. >>> apple smart speaker arrived at apple stores, the sound is great but siri doesn't offer as much as google speakers. if you are doing the math, that is $250 more than amazon echo. apple depends the high price tag because of the premium sound system. >>> we already have medal result from the ' limb picks, speed skating, cross country skiing all happening in pyeongchang. take a look at the early results. netherlands out of the gate with four meda

a lot of l.l. bean fans fuming today. saturday, february 10th, 2018. years old, i would not think to return it. >> no, no, you wouldn't. you are a better person than that. >> take it away. >>> also this morning, you know, it takes hard work and practice and it takes a lot of determination to become an olympic athlete. while becoming one may take years, looking like a true olympian only takes a few hours thanks to something called team processing. it is a boring name for something that is a lot of fine for the team usa athletes. deep in the hotel in seoul, an army of volunteers at work. their mission? make the american olympians look the part. >> you will want to hit everything on this list. >> check list in hand. athletes hit the changing room. chloe kim tries on the podium outfit. >> i'm sweating. it feels good. >> while figure skater adam rippon tackles the gear from ralph lauren. >> i'm in good shape. they are pinning in extra small. >> from cowboy gloves. >> i never had gloves to give me bangs. >> to the heated jackets over $2,000. the red, white a

l.l. bean'se guarantee is no longer, starting today the retailer is imposing a one-year limit for most returns. they say at the us and fraud doubled in the past five years totaling $250 million in losses for returned items. their 100% guarantee had been in place for more than one century. that is your business flash update. we are seeing the selloff accelerate. vonnie: any surprise, the dow jones down one point percent and the s&p 500 is down. at some of the movers in the s&p 500 with expedia down 18%. it is a broad selloff that individual stocks are really -- julie: companies out with earnings with negative reactions, perhaps that is being exasperated by the overall selloff while individual stocks falling more than the otherwise have might. the weekly tally, s&p 500 with its worst week since november of 2008. going back to the financial crisis time. vonnie: we still have three hours and 40 minutes. julie: big swings in the market in recent days. the numbers are changing. vonnie: we are in bear m

drive griff it's l.l. beanve behavior. i trust the department. i don't trust the president. so i would like it hear from the doj on tuesday before our committee and i am going to leave it to our ranking member who has led us, i think, very, very well through this investigation to make those calls. pete: trust the department, not the president. here to react dan bongino former nypd officer, former secret service agent and host of the dan bongino show which can you find on anywhere where podcasts are available. dan, thank you for joining us this morning. so your reaction to how democrats are reacting to the white house decision to say, hey, let's make sure we are not releasing anything to compromise national security in this memo. >> pete, the democrats have forfeited all credibility on this case. they haven't told the truth from day one. pete, here's what even more tragically amusing about the democrats. they step -- they lie so much they step on their own story. they told us before the release of the nunes repu

. >>> l.l. bean is facing a lawsuit after rescinding its return policy. the company has changed its unlimited 100% guarantee and now limits most returns to just a year. it says too many people were abusing the old policy. some, they were trying to return items bought at yard sales but the illinois man behind the lawsuit calls the move a breach of warranty. >>> when we come back an american strikes gold at the olympics after a big comeback. >>> the gun control debate is reignited after the school live in washington with new reaction. your body was made for better things than rheumatiod arthritis. before you and your rheumatologist move to another treatment, ask if xeljanz xr is right for you. xeljanz xr is a once-daily pill for adults with moderate to severe ra for whom methotrexate did not work well. it can reduce pain, swelling and further joint damage, even without methotrexate. xeljanz xr can lower your ability to fight infections, including tuberculosis. serious, sometimes fatal infections, lymphoma and other cancers have happened. don't start xeljanz

l.l. beanustomer for now changing its legendary returns policy. an illinois man filed the suit. he said it's always been the basis of the bar good-bye for all of his purchases. l.l. bean said it's ditching a lifetime return policy because some customers are abusing it and returning used products that they purchased at garage sales. most returns are now limited to a year. that's unfortunate. >> ruins it for everybody. >> i know. ruining it. >> it's why we can't have nice things. >>> the "atlantic" reports on college admissions. more than a dozen campus groups are asking them to review the policy. researchers found policies that give boosts tend to benefit white and wealthy applicants. >> i like you with the taylor swift reference, john. that's why we can't have nice things. go you. >>> "miami herald" says drake took her on a shopping spree. he teemed up. the hip-hop star said he read an early story about the maid's four-hour daily commute to the hotel. he paid for her to have a massage and a ste

l.l. bean's generous lifetime return policy is changing.the change is due to a growing number of customers expecting refunds for heavily worn products used over many years. he says customers wanted refunds for products that were bought through third parties, like yard sales.(steve) the company will now accept returns for any reason only for one year with proof of purchase. it also will continue to replace products for manufacturing defects beyond that. (catherine) amazon is getting ready to offer a shipping service for businesses. "shipping with amazon" would be in direct competition with u-p-s and fed-ex--that's according to the wall street journal. the journal reports, the service is part of a pilot program that will start in los angeles and roll out to other cities later this year. (steve) s-w-a drivers would pick up packages from third-party amazon sellers ... and deliver them to consumers. according to the journal, it's the latest move by amazon to create its own freight and parcel delivery network. (( áá v.o. / catherine áá )) frustra

l.l. bean. the company company guaranteed products could be returned at any time.lem might ensue here. >> yeah. >> the lifetime return policy is now ending. management says people have -- they have begun? they have begun taking advantage of the policy. somebody wrote on the facebook page that the customers have been interpreting our guarantee well beyond the original intent. one person said he knew someone who would scour his house, yard sales, for any old l.l. bean gear to exchange for store credit. another said they withined man in line returning fishing gear from the '80s. >> oh, boy. >> the store clerk took it back. the c.e.o. says it got too out of hand.tomers have one year for returns and must show proof of purchase. >> it's too bad. >> too bad. ruin i had for all of us. >> that policy worked 106 years ago. not now. >> times, they are a changing, michael, that's "pop news" everybody. >> thank you, lara. >>> we move on to the "gma" cover story. the movie "peter rabbit." some parents are calling for a boycott of the film for showing food early bullying, that's

.>>> l.l. bean ending is generous return policy. company has pledged a 100% satisfaction guaranteed. they accept all kinds of returns even years after the purchase. now they are imposing a one year limit on returns. they say it made the change due to the growing amount of abuse and fraud. it has doubled in the past five years.>>> lived is giving users a chance to get back. starting today passengers can round up their failures and donate the difference to the group black girls cold. the organization offers workshops classes and discussions for young black latino and native american girls want to learn about computer technology. they are hoping to train 1 million girls around the world by the year 2040.>>> united airlines improved on-time record jumping to the number one spot in the latest federal survey. that is up from fifth place the previous month. the latest figures from the federal bureau of transportation are from december of last year and show delta second and on-time performance followed by alaska airlines and virgin america.

l.l. beanhey are using technology to put sensors in your clothes that track you so you can track you? >> that's going too far. they're the problem, they are guilty? i don't know, as consumers, we're choosing to use these things. i don't like the victim mentality, big tech is coming to get us. are they going too far? yes. when americans sit back and love iphones and love google and apple and sit back and act like a victim. you don't have to use it. steve: we've got to get to the next one -- >> i've got to get to the next one. you are both a bit reasonable about it, which is very nice to hear, but i'm going to go with your guilty as hell. i'm going to go with guilty for the first one. thank you so much. number two, big tech is destroying jobs? >> i just did a big special on another network. steve: no! that's not allowed. >> the future of jobs is an issue for the government, tech companies and citizens to talk about. the digital companies are serious. a.i., automation, robotics, will destroy indus

. >>> l.l. bean's lifetime unlimited return policy is no more.iler is dropping the policy which it touted with a 100% satisfaction guarantee. it's not imposing a one-year limit on most returns. ll bean says people took advantage of the return policy sending back items that were destroyed or rna rendered useless. some returned items that were purchased at thrift stores. >>> facebook is testing a new down vote button that will let people hide comments and provide feedback about them. this is not to be confused with a dislike button. the social network confirmed to tech crunch that a small number of users in the u.s. are testing it out. >>> an old fran free favorite just got a face lift and it's back open this morning. reggie akey teamed up with hoodline to show you the new and improved randle museum. >> the randle museum has always had a great perch high atop the city in corona heights park. now the views looking inside are just as nice as the ones looking outside. $9 million bought a lot of improvements to this free museum. go to the basement and

conservatively in longsleeved dress shirts and his wardrobe often made me think of leaving through an l.l. bean catalog but that he was wearing a short sleeved purple south high polo shirt. all the teachers and put on purple shirts, the school color, so that the students could easily see whom they should turn to if they had a question about how to find a particular classroom, or how to read the confusing schedules they were carrying, or where they could find the schools elusive cafeteria upon the fourth floor of the building. mr. williams usually avoided short-sleeved shirts, even in august, because they revealed the dark blue tattoo that circled one of his biceps, and he feared the students might misinterpret the ink designs as macabre, given her background. he worked diligently to communicate in all sorts of ways. he was a person they could trust. mr. williams had inherited his anglo fathers rangy height and propensity to freckle, along with his latina mothers dark eyes and hair. fluent in both spanish and english, , he was the sort of teacher devoted an enormous portion of his warmth and vit

. >>> l.l. beandropping the unlimited returns policy to reduce growing abuse and fraud the return of items that have been destroyed or rendered useless doubled in the past faf years. the company is imposing a $50 minimum for free shipping. >>> and the torch relay arrives outside the olympic stadium in pyeongchang. after jackie chan briefly ran with the flame during the opening ceremony the flame will light a called ron ulled ron ine stadium. you can watch it tonight on nbc. that's what i'll be doing. let's get back down to "squawk alley. >> we'll all be watching nbc, sue. >> yes, we will. >> if not cnbc >>> extreme volatility making this a tough environment for investors. our next guest launched a new venture fund jc 2 ventures is former cisco ceo john chambers' next act. he joins us now from stanford. john, good morning >> jon, it's a pleasure to be back with you all again. >> great to see you. now for covering cisco for years, i have your line about catching market transitions burned into my brain

and then a new lawsuit for l.l. bean to tell you about.ustomer's suing the clothing company over its beloved return policy. stay with us. hey. pass please. i'm here to fix the elevator. nothing's wrong with the elevator. right. but you want to fix it. right. so who sent you? new guy. what new guy? watson. my analysis of sensor and maintenance data indicates elevator 3 will malfunction in 2 days. there you go. you still need a pass. >> maria: welcome back. an unhappy customer suing l.l. bean for ending its lifetime return policy. cheryl casone has the details. >> cheryl: it was a nice policy while it lasted. last week the retailer imposed a one year limit for most returns. too many people were abusing the system. the lawsuit filed in federal court in chicago said the policy breaks a promise the company made to customers a long time ago. the company says the lawsuit miss represents the return policy. they point out purchases made before february 9th are not subject to the one year return policy. as long as you have proof of purchase you get

. >> they said people were around trying to scrap up all the l.l. bean gear to go to the store and return it for store credit or exchange it for new stuff. >> what a great policy they have had for so many years. you could do a lot of wear and tear in a year. >> the class action lawsuit has been brought by an illinois man who says it is a breach of warranty and ll bean must provide notice to all customers. maybe if everybody else hadn't ruined it for the rest of us. >> one fighting the man. >>> we are going get back to florida. we have more details on that coming in. that horrible florida shooting. lyrics: ooh-oo child lyrics: thing's are gonna get easier. lyrics: ooh-oo child, lyrics: things'll get brighter. lyrics: ooh-oo child lyrics: thing's are gonna get easier. lyrics: ooh-oo child, lyrics: things'll get brighter. >>> we're looking at scenes from parkland, florida where a gunman opened fire with an ar-15, sending panicked students running for cover. they say he's a former student that had been expelled. he managed to escape the building blending in

l.l. beeven bean i imagine you are getting more sponsors >> it's fun to tell our cross country story. through the journey before the medal ever happened. so it's a great reward to give back to those people that have been along this journey. it opens new'ves for the cro-- r the cross country team >> congratulation. it's awesome >> it's feels great to contribute to the gold medal count. >> as we take a breaking look at european markets right now "squawk" returns in just a moment. i think we should do that meeting tomorrow. well wait. what did you think about her? it's definitely a new idea, but there's no business track record. well, have you seen her work? no. is it good? good? at cognizant, we're helping today's leading banks make better lending decisions with new sources of data- so, multiply that by her followers, speaking engagements, work experience... credit history. that more accurately assess a business' chances of success. this is a good investment. she's a good investment. get ready, because we're helping leading companies see it- and see it through-with digital. [fbi agent]