nina warhurst, bbc news.cutive year, after the retail chain revealed a fall in profits. thejohn lewis partnership — which is owned byjohn lewis and waitrose employees — announced that this year's bonus will be 5% of annual salary, down from 6% last year, with 85,000 staff sharing a pot worth £74 million. the public spending watchdog has warned that many councils in england face becoming financially unsustainable because of the increasing demands of social care. the national audit office calculates that the money local authorities receive from central government has been cut by nearly 50% since 2010. alison holt reports. it is lunch time at think day centre in surrey. here, people with brain injuries and other conditions can socialise and take part in activities. many have their care paid for by the county down till. —— council. we like its legs. the legs are brilliant. the report says local authorities now spend more than half of their budgets on providing social care. sue, who has multiple sclerosis, describ

nina warhurst, bbc news. injured in the terrorist attack on westminster bridge. he was left paralysed and no longer able to live at home with his family. but a call for help from the diy sos team was met with the biggest response for volunteers in the show‘s history. daniela relph has the story. thursday, the 23rd of march. the morning after the westminster bridge attack. five people died and 40 people were injured, some of them suffering what has been described as catastrophic injuries... one of those with catastrophic injuries was metropolitan police constable kris aves. critically injured as he walked across the bridge. for much of the past year he's been in stoke mandeville hospital. he dislocated his vertebrae, damaged his spinal cord and is now in a wheelchair. but what he wanted more than anything was to get home to his partner and two young children. it makes me sad when i think forward. to go swimming, i don't know how i'm going to be in a pool having a fun session with them. i won't be able to stand

our business and consumer correspondent nina warhurst reports.wn and i am keen to be there. the "secondary ticketing" site is reselling a ticket for £141 but when igoto reselling a ticket for £141 but when i go to pay this happens. £47 booking fee so at ticket which we thought was costing us £141 is now almost 200 quid. these nasty surprises are common. claire used to go and buy a ticket she thought it was less than £300. after fees, more than £1400 left my account. was less than £300. after fees, more than £1400 left my accountlj was less than £300. after fees, more than £1400 left my account. i ran my daughter crying thought i had done something wrong. when they realised i had not, that this whole practice was very deceptive. we contracted the company but did not get a reply. they did get her money back and, from today, new guidelines could see secondary sellers persecuted if they mislead consumers. we are saying they had to be much more clear and upfront about the prices we are paying when we buy tickets through their site and, paying when we

our business correspondent, nina warhurst, went to meet one woman who bought a tv and fridge on rent—to—buywould cry, you know it is going on for so long and it is so in your face and you have to make your payment or they will take the items. bright house argue they have given you a contract with all the details and the 99. 9%. why did you keep borrowing? they make you aware you can borrowing? they make you aware you ca n always borrowing? they make you aware you can always get credit and get another item. it is christmas coming. they call you when you need it. and you just take it. people which say, just save up and by a it properly. why not? i can't get credit elsewhere, i need a fridge if a fridge breaks, i haven't got the money and bright house was the only way to get it. the price of postage stamps has gone up again. first and second class stamps both went up 2p today — first class is now 67p and a second—class 58p, but you can still us old stamps you bought before the price rise. you can read about the reasons for the rise on the website bbc. co. uk/news/business. now o' other stories

nina warhurst reports. a canadian biomedical scientist. an egyptian software developer.uk and told they can't come and start them. like lots of counties, lincolnshire needs dozens more gps, but recruiters haven't been able to find them in the uk or europe. this doctor says ideal candidates he's found from outside of europe are increasingly having their visas refused. some of them even trained here. we're working really hard to recruit doctors and encourage people to come and train in lincolnshire. and then, at the end of their training, for them to have to leave is exceptionally frustrating. lincolnshire currently has 15 doctors sponsored by health education england for their visas. and if none of them are able to stay, well, we're throwing away hundreds of thousands of pounds. the government told us a third of global visas do go to nhs workers and applicants on the skills shortage list, like emergency doctors and all nurses, will always be given a visa first. but for the rest, demand is still outstripping supply. so here's how it works. when there are far more applicant

our business correspondent nina warhurst is in the york lab where it was developed.eet stuff, includingjan, not fans of the sweet stuff, including jan, despite the fact that he has worked if a 20 years.” including jan, despite the fact that he has worked if a 20 years. i still love it, ie did everyday. but we know it is a problem, childhood obesity, one in 511—year—olds are obese, and that is why public health england is calling on chocolate makers to reduce sugar by 20% by 2020, and nestle are bringing out a product that is 30% lower in sugar, still tastes sweet but doesn't have any artificial sweeteners in it. doesn't it sound too good to be true? how does the science work? the science starts with challenging white sugar needs to be crystal, and basically what we have done, if you think about candy floss which is very aerated sweet when it hits the mouth, what we have been able to do with the sugar is aerated together with the sugar is aerated together with milk so it is a very natural product, and that is what goes into out product, and that is what goes into our

here's our business and consumer correspondent, nina warhurst.h pub staff are always paid for their labour but when meegan worked a full shift for a restaurant, she's edgy was effectively at staff, and at times she was left alone with children in a creche. both occasions more hard work for more than five hours for no money. ijust feel like i was work for more than five hours for no money. i just feel like i was taken advantage of because i was obviously advantage of because i was obviously a lot younger and i think theyjust saw someone that wasn't going to say anything. why did you say, hang on, work day shift here, i should be paid. they said on both occasions if you didn't go at ahead with the underpaid shift then the application wouldn't go any further. ifill i just wouldn't go any further. ifill ijust had to do it. wouldn't go any further. ifill i just had to do it. some mps say the law must change. unpaid shifts have exploited workers for too long. tamara's bill could make that practice illegal. people are being asked to try out for a job th

our business and consumer correspondent nina warhurst reports: i was born in crossfire tara cheyne.eing there. this secondary ticketing sites viagogo is selling a ticket for £141 but when i go to pay, this happens. £47 vat and booking fees are a ticket that we thought was costing —— costing us £141 is now almost 200 quid. these nasty surprises are common. claire used viagogo to vie for ed sheeran tickets she thought was costing less than £300 but that was costing less than £300 but that was for one ticket and other fees we re was for one ticket and other fees were added, more than £1400 e.|j rang my daughter crying and i said, i thought i had done something. the awful feeling is that i felt i had done something wrong and then i realised i hadn't actually, that the sole practice was very deceptive. we contacted viagogo for a response but didn't get a reply. claire did get her money back and from today, new guidelines could see secondary sellers prosecuted if they mislead consumers. we are saying that they got to be much more clear and upfront about the prices that we are painting whe

here is our business and consumer correspondent nina warhurst.s a bit like a street not far from you. we have got a a street not far from you. we have gota chain, a street not far from you. we have got a chain, which is opposite another chain, which is next to a different chain, opposite another chain. the amount of competition has been increasing and at the same time, our capacity to spend on streets has been decreasing. perhaps it was inevitable, then, that something had to give. look at this. so what determines the dining decisions around this table? salaries have not kept pace with inflation. if you are going to go to a chain, you can feel some resentment, thinking that you are spending 40 or £50 on something that is to think the average. i've tried lots of the chains. i think "fine" is the best way to describe them. i try to stick to the maxim, if i could cook it at home, don't order it out. what is really important is the personality of the manager. in a chain restaurant, in our experience, you never see the manager. is that important to yo

our business correspondent, nina warhurst, went to meet one woman who bought a tv and fridge on rent—to—buyve given you a contract with all the details and twhy did you keep borrowing? they make you know you can get more credit and you can get another item. they call you when you need it and you just take it. people will say just save up need it and you just take it. people will sayjust save up and buy it properly? i can't get credit elsewhere. i need a fridge, if a fridge breaks down. i haven't got the money and they were the only way to get it. joining us now is katie martin, head of news, public affairs and campaigns, at the citizen's advice bureau. as we were hearing, some people don't have a choice, they need that household item and that is why they turn to this method of buying? that's right and we think these are important ways of getting credit and thatis important ways of getting credit and that is a fair thing to have. but we think that they should be more responsible and there should be affordability checks and that interest isn't charged at an extortionate rate. explain how rent

that was nina warhurst. this goes wider, this problem.g didn't help in terms of the cost of goods. the internet is everywhere, that has had problems, given problems to some areas of the high street. again, they are facing a weaker consumer. what about the speech by the prime minister on brexit? because generally speaking business news seems fairly positive, that this is going the right direction, particularly the idea about alignment or associate membership of some of the big agencies in the eu. actually staying very close to the eu regulations. from the financial market point of view how does it strike you? from the broader perspective sterling is unchanged, that has been the best barometer of the ebb and flow of the brexit debate. that is how the markets have seen it. we've seen more candour from the prime minister, detail about the sectors she thinks should have this regulatory alignment, which is helpful to those sectors. the chancellor speaking next week about the service sector which is in aggregate the most important from a busines

nina warhurst reports from the nestle factory.etained. it in every product? the taste, is incredibly difficult. it‘s not an easy task at all. with this challenge. of just the right amount of taste and sweetness. there is this target of reducing sugar content by 20% by 2020. do you think you could reach that target? good progress on that. we know that sugar is a big contributor to obesity. are clinically obese. in the regulation of the soft ranks industry. in the regulation of the soft drinks industry. definitely regulation has a role to play. we have seen a long history of voluntary agreements. and the food industry stand up and take their responsibility. aware that chocolate should be seen as a rare treat and not a staple. be to everyone‘s taste. nina warhurst, bbc news, york. crashing down to earth between friday and monday. astronaut, liu yang. has said it can no longer control its behaviour. about this space station. able to contact with it and communicate with it. communicate with it. satellites near earth, they actually slow